thefitnessedge.cc
My fiance and I got grandfathered into this place ...
My fiance and I got grandfathered into this place when it bought out palm springs fitness center. We wanted to cancel the membership because following covid we really didn't want the membership and had already bought our own home gym. They were also charging us from months ago (when covid didn't even allow working out inside a gym). We called to cancel and spoke to briana who was extremely rude and gave my fiance an attitude about cancelling, explaining that she had to come in person to cancel. My fiance calmly explained that her sister who lives with us has an auto immune and she did not want to risk going in. Briana then said she would cancel it herself. A month goes by and we see the charge for the gym on our bank statements again. We call and speak to briana who was rude once more. We ask to speak to a manager and a woman comes on and tells us that Briana has been there for four years and would never tell someone that she would cancel them over the phone and said that we needed to go online (which was never mentioned to us until now). We asked if they could refund our money because Briana had said she would cancel but didn't and they refused. It's really upsetting that in a time where people should be understanding, this place really shows their colors. A money hungry company that doesn't train their staff well and doesn't care about the people in their community. I doubt this place will last long. Take your business elsewhere. World gym, EOS, Planet fitness, Power of fitness, In shape, 24 Fit Fix, Anytime Fitness, The basic gym... literally go anywhere but here because the staff is rude and completely unprofessional.
