Hotel is old, hallways are falling apart. Restaurants are over priced and understaffed. Left a Bluetooth speaker behind in my room, unfortunately it vanished when housekeeping cleaned the room. Even the concierge tried to over charge me for my room by charging me for an executive but putting me in a Jr Suite. Just overall disappointing. But hey! It was cheap-ish!
Fantastic place food is fabulous. Spa is wonderful.
Very nice authentic Vermont hotel. Very good value for money.
Food was amazing as always. Wished they would bring the brussle sprouts back on the menue. They seem to need more staff as the service can be slow
Amazing staff, super tasty food, beautiful landscape! It's a good venue!
I really like the rooms here. They are newly remodeled and comfortable. The gym area is nice but could use a bit of maintenance and the outdoor hot tub could really use a scrub. The spa area was very nice. The Tavern had an absolutely amazing bourbon bacon burger and a cookie skillet. Also the ham and cheese croissant at the bake case was phenomenal.
A simply remarkable place to stay. The hotel has an modern look to it. The food was great and the spot is within walking distance of your room.
Warm, friendly staff. Great cooking classes! Loved the area, definitely going back again.
This is one of the best places to stay if you want to be more off the grid. It s quiet and surrounded by trees, gardens and hammocks. The gardens here are beautiful and the food is pretty good. My parents stay here every time they come into town and they love it.
Rooms are a bit old. Staff isn t super helpful and food is just ok
Lovely multi-structure spa/resort. Open, outdoor parking lot adjacent to wooded property hospitable to spiders. Initially mistook the front desk for a coffee shop due to the pastries and coffees. Didn't see any spiders, though. Our mini suite was roomy and well appointed, and completely spider free. Not even any webs. Passage between the residence buildings and those with the restaurants and spa/recreation activities were open but covered, which was nice while it was raining. These passages were also clear of any spiders, though we didn't look too hard for them. Staff was accommodating, friendly, and immediately available. Food was decent but standard banquet fare; I expected something more epicurian from a "culinary" resort. Perhaps that was the fault of our hosts and the menu they chose, not the kitchen staff. Overall, a pleasant, spider-free stay.
I've been here multiple times and it's always been lovely. It's got a little something for everyone. I'd definitely recommend it.
Great place to visit if you are looking for a relaxing weekend!! We loved their Spa, Sauna and Steam room. Free parking. I am taking away one star because we had issues with hot water in the room, it was more of warm water than hot. May be it s just our room. But it s a worth visit.
I went with 2 others last Sunday approx. 2pm. We were sat and greeted quickly. There was a hostess and 1 server working. There were 3 other tables of 4 and a 2 top.We got menus and waters then 1 soda immediately and the server answered us about the menu. Soup was on the tavern menu we got but not available until 5. No biggee. The server checked back quickly, at which time we placed orders for all 3 courses of the rest. week special and something from the kid menu. We got more water but no food or other visits. Another 2 top and a 4 top sat down. The newest table of 2 got a salad and all other previous tables had their food.At 2:47 we gave up and left. As we left we explained to both staff members the situation. They both said "I'm sorry" but didn't try to get us to stay. After ordering we thought 30 minutes was enough time to get at least 1 course.
Work function in the main hall. Very well done. The food was excellent.
Very nice resort. There are even tunnels under the main building to the other two so that you don't need to go outside to get to your room.
My husband and I planned a Vermont destination wedding and we chose the Essex because it checked off so many of our boxes. We booked it without even seeing it in advance. We were excited that all of our guests could stay in one place and make a whole weekend experience and it is conveniently located just outside of Burlington given that the majority of our guests were flying in. People could easily explore all that Vermont has to offer in the peak Fall season.
Given that it was a destination wedding, we relied heavily on communication with the day of coordinator that we were assigned as part of our package. We were able to do an in person walk through at a visit prior to the wedding and the coordinator appeared organized and eager to meet our needs. However, email communication leading up to our wedding day was poor. We would have large lapses in communication, details were missed, and multiple times our banquet bill had errors. Had we not been reviewing it thoroughly, we would have been overpaid. Despite their ongoing errors regarding financials, we found that the Essex seemed to nickel and dime us for just about everything. For example, if you need something hung that would require a ladder, they would require an Essex staff member to be involved and would charge $150/hour. The pricing reflected on the Knot is inaccurate and I would highly recommend reviewing a contract thoroughly.
Our coordinator stopped communicating altogether and a week prior to our wedding we learned from management that there was a new coordinator that would be with us the day of our wedding. This didn t exactly put us at ease since there were was poor communication with our second coordinator and further mistakes being made.
We choose to host a welcome bonfire the day before our wedding and it was a wonderful way to greet people as they arrived and this was very unique to our guests coming from big cities. Our guests were able to enjoy the grounds of the Essex which are for the most part beautifully maintained. The bonfire area, however, is quite dark and was not really suitable for our elderly guests. Blankets are an extra charge and no one maintained the fire for the $250 fee.
Overall, the serving staff was wonderful and the Atrium did look beautiful. We did get compliments on the food and our guests enjoyed themselves. We were disappointed that one of our vendors did not receive the meal that we paid for.
Given the hotel rates during peak season, we would have hoped for more upscale finishes throughout the hotel and more welcoming, friendly, and professional staff. Given the investment to host a wedding, we did not feel that our guests or we received extraordinary service.
Very quaint and Homey. Brings a sort of nostalgia. Desserts are Good
Good places, some treatments are for 14 and older tho.
The worst experience ever. Terrible terrible customer service. The front lady did know what she was doing. We paid an extra to check out a little bit late then the usual check out. Then we got locked outside the room and they said every time we needed to either go out or come in we were supposed to asked the fron desk for assistance what a terrible service. At the restaurant called Tavern the server there Rachel overcharged us and when we caught her she didn't even apologize. Bad bad experience we would never go back. People find hotels elsewhere.
The food is not as good as in the past. A lot of frozen food prepared to seam fresh.
Nicely appointed rooms. Pleasant staff. Great selection of bourbon in the lounge.
This was a great weekend getaway. At first room was disappointing that is why its not 5 star. I would say go gor cheapest room because the pictures are not accurate. Otherwise everything else was perfect. Staff super friendly, spa treatments relaxing, outdoor hot tub awesome! The best thing was dinner at Junction. It was not busy so we sat at the chefs table totally fun. Steven and Patrick are amazing chefs and it was possibly one of the best ever. Price point I thought was very acceptable for all that you get. I agree with other reviews that room is not worth price but everything else was.
I had a wonderful time and the staff was fantastic. Best gift certificate I've ever received!
Had an excellent learning experincing @ the cooking class run by Dante
Beautiful spa, nice accommodations and delicious food. Could not have been happier with our stay!
Very nice area. Got a great price on line. Very clean, but not even a free coffee.
This is an amazing resort in a colonial style inn. The buildings are quaint and comfortable. Rooms are nice and well appointed and equipped. Restaurant is good as is the tavern and bakery. In fact the baked goods are really exellent.
My daughter and I had dinner in the tavern before going to a movie. Servers were so friendly and the food was amazing. The crispy Brussel sprouts...yummmm!!
My husband and I went to a Murder Mystery Party in the manshion part and it was great! The food was outstanding and the October Theater Company was even better! It was a fun time and we'd definitely do it again!
Reception area looks like and is a bakery counter. When guests walk in they should be greeted and welcomed to avoid confusion.
There are about four or five different buildings for the resort but the signage is very minimal and they are small, so it was a little hard to tell where to go for the private event I was going to. The food was good. It's a culinary resort, but I wouldn't say it's top notch, "best of the best". The staff I spoke to were friendly. I sampled a "mousse" made with chocolate and stout. Since it was a beer and cider tasting, I was excited to try this. To me, it tasted like Hershey's syrup and cool whip/whipped cream and a tiny, tiny, hint of stout. I wasn't impressed. The venue was nice, needed a few repairs, but it was nice. I know it's a very expensive place to stay, so I can't help but wonder why they can't fix the rickety lock on the main bathroom stall door. Not trying to be rude, just an observation. Over all, I can't say too much because I was just here for a 2 hour event. I'm sure it's a great spa and a great place to stay.
Very quiet and pleasant to enjoy the atmosphere at the Essex
For a culinary hotel, I was expecting more from the food. But the food was good, just expected it to be great.
The hotel is warm and inviting. Very pretty with all the snow.
Beds small and uncomfortable for 2 people.
Oh and don't bother getting the cheese platter you book in. $26 for the smallest cheese platter ever. You can get it from the cafe for $8.
Accommodating and fun for either the whole family or if you're vacationing with friends. The room was spacious, clean, and cozy. There's plenty of activities for guests all throughout the grounds, from playing a variety of yard games, to swimming in one of the pools, there's always something to do. Awesome food and drinks, with extremely friendly, and helpful staff. Indoor and outdoor dining. There's so much more, but you really just have to stay for yourself to fully enjoy this place. Highly recommend and would love to go back
Great resort that has cooking classes, spa, and more. Hotel accommodations aren't quite 5 star but good value. Wifi wars decently fast and water pressure was average in the showers. I'd visit again on a discount when there aren't too many weddings and events going on.
This place was great... the food was fabulous and everybody was friendly. Targeted massage with CBD oil was great.
Quiet location, rooms are nice, great interior and great smell to the place
Went with our 2 kids, 7 and 5. Great pool and hot tub. We tried the Tavern (more casual restaurant) and thought it was pretty good but a little inconsistent. Overall the property is very nice. Only there one night but would love to go back in the summer or fall.
A beautiful hotel with two beautiful rooms and a country atmosphere. The service at the front desk was a bit lacking. The lunch restaurant was just fine. The view of the surroundings is perfect for relaxing. There is not much to see around and at night there is no outdoor lighting on the roads so be careful in the car.
We went for the restaurant week promotion on a Monday night. We did not have reservations but were told that we would have a table in 15 minutes. 35 minutes later the staff person who told us this said it would be 2 more minutes. After another 15 minutes passes we saw what looked to be our table given to another group. We left, never to return. They are woefully understaffed for an event that they knew was popular.
While that is understandable, being lied to and stung along is just unacceptable. There are a 100 better restaurants in the Burlington area. Try one of them as I have never seen anything like this abysmal operation.
Nice and relaxing. Great atmosphere. Wonderful staff.
The room was nice but severely overpriced and the service had an air of pretentiousness.
I was SEVERELY disappointed with the product I received at their tavern restaurant (see pictures). Both the chicken sliders and the flat bread were about $14 and I would have returned them if I had not been in a hurry, didn't open the box until I got back to our room and had to leave shortly thereafter.
As you can see, the chicken sliders hardly have any chicken and the ingredients were so basic I could have made it myself out of the hotel room. The flatbed was as bland as it looks in the picture.
I would not stay here again and I would not recommend it to anyone else.
I visited the salon and was treated like royalty. I haven't enjoyed myself and felt so relaxed in years. I am eagerly anticipating my next visit. I enjoyed my visit so much that I bought gift cards for xmas presents. Thanks to Jess for all of the help and information and to Ashley for the awesome cut!
People smoking in front the entrance and talking until late (can hear/smell in my room). Guy at reception refused to give me a tall coffee yet the previous morning I got two. Beautiful landscaping... but overall not interested in coming back. It feels like a cheap motel in a fancy setting. Happy to not come back.
Food was GREAT! Really good wings!! Great place to go before heading over to a movie.
Very nice rooms but interior of hotel could use a little face lift. Nice property
There for an industry wine tasting. The food wasn't very impressive, but the service was good
The Essex came highly recommended for wedding venues. We decided to get married there and it was an amazing experience. The hotel was very accommodating. The place was very well kept and it was extremely gorgeous. Would definitely recommend this place
The room was bright but a little chilly. Didn't see much of the rest of the facility.
Very friendly and enjoyable staff had a great time taking cooking classes
The cooking class was amazing! Adam was wonderful. Food was amazing. Highly recommend.
My favourite place off season as the air is like a tonic! I like the restaurant but abit too noisy, but room service or take out! The swimming pool is magnificent
It s our little hidden treasure where I can bring the dog and never want to leave
Staff is amazing! Always remember to give us the same room! Love it there - my soul feels completely relaxed when I leave.
Love the Essex! An easy 6 hour drive from NYC..close the Burlington for night life..wonderful cooking classes and spa. Looking forward to go again!
Hot air Balloon rides! Everything else is pretty mediocre.
Excellent food both in the bar and in the restaurant.
Nice clean rooms with lots of space. We loved the stove fire. The on site restaurant has amazing food. All of the staff were friendly and the check in and out process was very convenient and easy. The cooking class was enjoyable and we hope to come back again one day.
Very unique property and the food was great. The rooms themselves left something to be desired. Laminate counters and old appliances felt very dated, especially when comparing to hotel chains where granite counters and updated features are standard.
Highly disappointed with this as a high cost resort and spa. We called the spa to make an appointment, had to leave a message and never got a return call. Or server for breakfast had to start each comment with sorry. Sorry for making you wait (even though they were only 10%full) sorry for giving you the wrong order, sorry our system is down and I can't give you your check. The elevator broke. Way too much money for mediocre service and amenities.
Great hotel with fantastic staff. Bar has a great range of local beers with very good food.
We had dinner at the Tavern last night. Service was okay. The veggie burger was very good. The Gnocchi and Veg was just okay. For the price you expect better.
Very friendly staff, excellent food, great atmosphere.
Not a good experience or timely and the food was average.........
Great food! Stopped in the Tavern and got the reuben and a salad. Would definitely stop again!
My fiance and I are having our wedding catered through the Essex Resort & Spa. We met with our wedding coordinator (Shana) to have a sample menu tasting. We invited both sets of parents along for the ride. Unfortunately, my father had health issues which precluded his attendance so instead we invited my fiance's friend. Shana was great as always so very professional, thorough, and attentive. The appetizers were, as expected, very good. The entrees, too, we very good. The only problem here was we thought there wasn't enough of one dish to go around so they fired up another one for us! Good thing they did, it was a favorite; we ended up asking for take bread to "sample" it's sauce. The cakes were so very moist and delicious. The hardest part will be choosing what NOT to serve at the wedding!
Great space, neat food choices. Went to a bridal show and was very pleased.
Such a beautiful place. My wife and I enjoyed every minute of it.
Spent a half day at the spa with the hubby for massages and body treatments. Everyone was amazing and we had a very relaxing experience. The spa is well kept and comfortable with multiple fireplaces to relax in front of while waiting for your next appointment. Even had the ability to order lunch from the main resort, which was delicious!
Junction at The Essex never ceases to amaze me with what they bring to the table (pun intended). The presentation is only surpassed by the flavor, including various local cheeses and meats, in addition to countless other gourmet ingredients.
As a value inclined diner, I d be remiss if I didn t mention that Junction is a bit on the pricier side, but totally worth it. From the day s amuse bouche to their inspired dessert options, I can t imagine ever being disappointed by anything here - I certainly haven t been yet.
Beautiful place a little pricey but overall very happy
Beautiful facility, but the hotel and bar staff provided terrible service.
U pay for name not for quality of services, stow resort is much better...
linkedin.com
