The Epic Hotel - The River Lounge Review

Nice place, Donavon amazing at his job. Excellent place for couples to relax. Thumbs up

Always visiting my favorite restaurant Zuma and spent $$$$ and never had problem with parking
Person who sits in the parking department very unprofessional can t even pretend that she happy to see people and explain that if you pass 10 min after validation was valid have to change $22. People who showed up at the same time and same party as me didn t pay , but I did , so unfair.

Great views of the river and Brickell. Would recommend for a drink or two, but haven't eaten there is years.

Small hotel w small rooms, but with amazing staff and honestly a very good bar and restaurant. The staff is very acommodating and seem to ben over backwards for guests

Checked in late before our cruise, still had excellent dinner at Area 31. The elevators requiring a key, even during normal hours is a pain. Overall, loved our stay. Suites are gorgeous!

Excellent place..love everything bout this hotel fuve star

We stay in Kimpton EPIC hotel for our Anniversary! We enjoy every minute of It! Great stay, great service, great experience! For dinner we went to Area 31, food was delicious, and our waitress Yekaterina, was the best!!! Highly recommend this motel and the restaurant!!!

I can t say enough about this place. The service was amazing, the food took a bit long to get to the room but not unreasonable.

Excellent location. Short walk to bayfront park. Short walk to metro mover monorail.
Near bickell marketplace. Klimpton room is clean. Bed a bit small for 2 but comfy. Clean bath. Good linens. 4 stars. Car watching in lobby.

The absolute best hotel! The hotel is beautiful, the staff is amazing, the view is magnificent! Beautiful bar/club and restaurants! KIMPTON Epic Miami is the best hotel ever! I have absolutely Zero complaints.

We live in Broward and decided to check out this hotel being that we were attending a nearby event. What we liked the most about this hotel were the views of dowtown and the water, which are amazing. We stayed in a premier king room with water views on the 20th floor. We already knew that parking would be vallet only for $44 a day. Upon arrival we noticed the congestion in the driveway and were somewhat rushed to get out of the car in order to move the car out of the way. Service at the front desk was ok, but could have been more welcoming. The restaurants on site are overpriced. We decided to check out the Zuma restaurant and had to leave because we weren't even served water after being seated for about 15 minutes. However, we were told that the restaurant is not affiliated with the hotel. We opted for room service instead and were not disappointed there. The food came quick, within 20 minutes, and it was warm and tasted delicious. We ordered the epic burger and Korean pork tacos and a side of fries. The room was nicely decorated and comfortable, it had everything we needed. The soaking tub in the room was also a nice touch. Overall, we are giving it three stars given that we expect customer service to be at its best given the price point and location of this hotel.

Beautiful hotel with nice views. The restaurant was wonderful.Staff was exceptional.

I take vacations to Miami JUST for this hotel! Love love love!!!

Nice hotel and great service! 4*s only bec parking is horrible!

Beautiful view in the room I was in, amazing room with probably the best bathroom I've seen

Did not honor booking made directly with hotel. I arrived at 9:00 P.M. after working a full day and flying 3 hours. After a $40 uber ride to the hotel they informed me they gave my room away to a customer who paid a higher price than I did. No offer to rebook, no offer to assist and no solutions other than we should have called you b/c we did this a day ago and knew we couldn't provide the room you booked. I booked this through Kimpton's website. HORRIBLE EXPERIENCE. HORRIBLE CUSTOMER SERVICE and INEPT MANAGEMENT. I WILL NEVER STAY AT A KIMPTON OR IHG HOTEL GROUP AGAIN.

The valet parked Julio was extremely rude and dishonest. I couldn t believe the Epic Hotel has someone like this in their staff.

Great rooms very spacious. The bathrooms are great with great views. Good service. Good food.

We really enjoyed our stay at this hotel. The rooms are very nice and comfortable. It is very close to the Brickell area and Downtown Miami. It has beautiful views of the city and the the restaurants are very nice. This is a very chic hotel. I recommend to go to the pool area and the lounge in the 16th floor.

Awesome spot everything was awesome strongly recommend

Well located, with good structure and good service. Great accommodations.

I was there for a session of Hispanicize 2017 and the attention was incredible, the food delicious.

Great experience staying here. In walking distance from a lot of things to do in Miami. More expensive than average hotel but you get what you pay for.

Excellent. Good location. Pool was nice although full shade by 2:00. Very nice and clean. Great staff. Hard to see how someone could complain. Would certainly return. Free bike rentals too.

1. Food was ok at area 31 but takes FOREVER.
2. My food was cold.
3. Nobody there communicates, everyone tells you something different about how much things are
4. Will never go back!

Had my daughter not gone to Miami U some years ago , I may not have realized that this was a great location . This was a 4 night family holiday time trip for me and my daughters .The location of the Epic hotel is slightly off the beaten path so perhaps its not best for Miami first timers

Great hotel with GREAT views and walking distance to entertainment....!

This hotel is amazing. Came here for my honeymoon and the hotel surprised us with a bottle of champagne on our first night!!

Great location whole foods CVS and top dining options easy walk 16th floor pool spectacular views. Beds not as comfortable as I would have expected parking is 48 plus tax and tip valet only I believe. Amazingly quiet even though there was party all week by pool

This is a nice hotel. The rooms are beautiful and well appointed. The Bath is excellent. The bathtub in particular. It's the "V" shape of the tub that made for a relaxing and comfortable bath. The location is ok but is a bit away from the action of Miami Beach. Large and expansive pool area.

The room was beautiful with a great view and large balcony. Brunch was delicious, service okay.

Amazing view of the harbor and clean rooms, very happy with the service and cleanliness

Really nice, I'd recommend it. Walking distance to bayside view and bayfront park.

A great hotel, great service, only problem is the delay in getting the car from the valet.

Off the chart! The staff was superb and my room was SO comfortable! It's my new "home away from home"!!!!

An amazing hotel staff wonderful The restaurant on the 16th floor area 31 PEDRO a fantastic waiter took care of 8 of us like he was taking care of one person And the restaurant Zuma on the main floor incredible because of staff like KASIM!! The Views I was on the 21st floor were the most amazing the cleanliness 10 gold stars

A really disappointing experience. I had heard great things about Epic but never stayed there due to price. When I finally got a decent price (4th of July weekend) I jumped at the chance to see what all the buzz was about. It turns out the FBI was having a conference there that weekend. I don't know if it mattered. Some things never change. The parking is terrible. Check in is terrible. Don't ever, ever accept a room below the 6th floor above the pool. The noise from the non stop party at the pool level makes it impossible to get a good night's sleep. The pool is not nearly as nice as others (i.e. Viceroy next door) and its jam packed full of children. The worst part is that I wrote 2 very polite emails to the management about the less than acceptable experience I had and got zip for a response. The first response told me the manager was out of town but he/she would get right back to me. After 2 weeks of waiting, I sent another response saying I never heard from anybody. A month plus later, I still haven't heard from anyone. The best thing about the hotel is the Asian restaurant on the first floor. Expensive but incredible food and service.

Good luck with keeping the water from coming out of the shower and into the bathroom. Other than that highly recommend

This hotel is pristine and every detail is perfect in terms of room quality and architecture. The size of the rooms is nice. Everything else is a let down, specifically the service, the staff, and the service. It might be because the hotel amenities are free and also open to the public. You don't need a room key to get to the 16th floor (which has all the amenities) - probably to allow non-hotel guests to dine at the restaurant or get appointments at the spa. This results in a very questionable experience. Their "all day cabana rentals" are $750 for cabanas facing the city and $400 for cabanas with a back to the wall. They can't be rented by the hour and the guy they got sitting there watching it gets curt if you ask too many questions. This doesn't change if you're a hotel guest and you "can't bring outside food in" to the pool. The wifi is also unsecure and open to the public so someone can steal your instachat password once you logon to it. This type of arrangement for the pool and internet (being open to the public) has likely conditioned the staff to treat everyone like they just walked in from the pier, and believe me, the staff have no problem treating you like trash. My recommendation, make the pool and wifi guests only (by adding a swipe access to the pool and making the internet secure), otherwise don't call it an amenity. Next time, I think I'll just get a hotel at half the price and come use their wifi and pool for free, just to get the view. If the pool is completely empty (like at 10 am), let the guests rent or use the cabanas instead of charging nightclub bottle service prices. Stop trying to be cool, you're trying to hard and it shows. The service was by far the worst thing about this place. You'd get better treatment at a Motel 6.

Loved the all you wanna try wine after 5pm down in the lobby! Views are awesome!

After staying there for four days, I would definitely return.Thanks!

Spacious rooms, adequate amenities, the room is very spacious and comfortable, recommending floors 29 and 30 that give you spectacular views, especially the rooms with water views. Very clean and in good condition. A fabulous option to enjoy Miami

We really enjoyed our stay at this hotel. The rooms are very nice and comfortable. It is very close to the Brickell area and Downtown Miami. It has beautiful views of the city and the the restaurants are very nice. This is a very chic hotel. I recommend to go to the pool area and the lounge in the 16th floor.

Rooms were spacious and well kept. The view from the balcony was spectacular and the staff was very helpful.

Bad service.. Bad organisation ... even argumentative. With a choice of so many hotels this is one you should NOT choose.

The hotel is very nice and the rooms all have good views and are of a good size. The only thing I do not like is that the pool is closed and the television in my room does not work very well.

beatiful hotel,staff was super nice. great happy hour at the pool. defineltly good for a weekend get away .

We had a great stay. This hotel is modern and clean. We've got an upgrade and had bayview. The rooms are very big and comfortable. The bathrooms have a shower and bathtub (in our case of king bedroom w/ bayview). We had a balcony with view to the pool. They have 2 pools and bar and restaurant on 16th floor. During weekend the pool area was full/crowded if you weren't early enough there.
The valet parking was well organized, friendly, careful and friendly. Always have a tip ready. They deserve it working all day and night.
When we checked in with Alejandro it was very friendly and welcoming. We are on our honeymoon and got a nice little present. Thanks again for all this!! :)
The doors are well isolated so the noise of the street can be barely disrupting your night.
Very classy and high end hotel. We had a perfect stay. Thank you!

Good place to stay when coming to Miami for business

I was only there for a business event, not an overnight stay. The ballroom and food was excellent, but the diet Coke I got from the bar was definitely expired.

Awesome experience!! Best hotel ever !! Excellent views !!

This hotel really was "Epic"! Amazing views and rooms, food was amazing at all the restaurants! The staff was very nice and always assisted you whenever you needed something. The pools and spa were stunning, this hotel really made my vacation epic!

Lovely 29th floor room. Modest, but well-done decor. The food was amazing on the 16th floor. There's a dog park just a block away. The spa is very nice. The pull out couch bed was not what I had hoped- needs an upgrade. The staff was wonderful and welcoming.

Beautiful hotel. Restaurant on top with a privileged view

I stayed here back in 2019, loved it. Clean hotel,nice location. However I stayed here over the weekend for 3 days and they did not mention there would be no cleaning service. I understand it s covid. However it is completely unacceptable to pay 450 a night to bit have house keeping. We had to stay with piled up garbage and no towels .

Beautiful hotel. If your lucky you may face the room, which equals a very relaxing environment on the balcony. Nice gym especially the treadmills you can literally watch Netflix on the treadmill. Nice selection of weight training equipment as well.

hotel was good, location also, the rooms were big enough also for 3 people but the breakfast was very expensive compared to the value you get. I would recommend to go out for breakfast.

We stayed at the Kimpton for 3 nights. Our room was in great condition and very clean. The hotel is close to restaurants and a quick taxi/uber ride to Coconut Grove and street art walls at Wynwood. The Great Bits: Staff. The Good Bits: View, location. The Bad Bits: You are staying in a business district.

Very nice. The room is very confortable and clean. Everything working very well. The employee were very polite

Honestly? Not worth the money. Views were great, but that is about it. Went for an upscale vacation with a couple of my girlfriends and got nothing but hassle. Kinda disappointed.

The rm came behind the typical check-in hr. A free glass of wine makes up the wait time. Great view and comfortable bed

Wonderful room and service. Stayed during Ultra. Very prompt with services despite the high volume of customers. Beautiful scenery. Within walking distance of many shops and restaurants, which is a huge plus in my opinion.