The Computer Crew Reviews

They kept my computer for weeks and never called me once. I had to call every time too see what was going on. They didn't fix my computer and when I came to pick it up, it was damaged and things were rattling around inside it. I also had to pay them, even though my computer was in worse shape than when I brought it in, and as far as I know they never even did anything.. Will never go here again or recommend to anyone!

I dropped my laptop off and within 30 minutes Meesha called me with the diagnosis and quote. My laptop was ready first thing the following morning. Richard and Meesha are both professional and very friendly. I will definitely use them in the future for all my laptop repairs.

RUDE & unprofessional! I never patronized this place in all the decades living in Midtown Mobile. However, I spent 15 minutes in there today after a quick Google search. I will NEVER go back. Had 2 Dell laptops that I thought had been popped by a lightning surge. I was also suspicious of the one power charger cord I had been using to charge both. Maybe the surge got that cord too. I figured The Computer Crew could try charging one of my laptops with one of their power cords. The first associate who greeted me was very helpful. She quickly found a used power cord and plugged it into one of my dead laptops. Wouldn t you know, it worked. She proceeded to boot up the system and was going to check to make sure the charger was registering correctly in my laptop. Out of nowhere, her Manager (I m surmising, or owner) came from the back and immediately started throwing up road blocks to what her associate was doing to assist my problem. She started saying that what her employee was doing was considered a diagnostic and it would be $50 and to leave my laptop with them for a few days. What kind of sales tactic is that?? One employee is seemingly helping me thru a simple problem while the other halts that process and starts commenting that the diagnostic currently in progress has a fee. I was aghast. I couldn t believe how insolent her actions were and how I was being treated. After explaining my laptops were under warranty with Dell and that all I wanted to do is find out if another power cord would work, I was told it would be $100 for 2 diagnostics and to leave them for a few days. I was dumbfounded by the response. I then asked simply if they would plug their used working power charger into my other dead laptop to see it it would work too. The Manager s response: No because they couldn t guarantee it wouldn t hurt my laptop. What??? I grabbed my laptops and broken power charger and walked out. They absolutely handled this situation unprofessionally. Their customer service is horrendous. I wouldn t trust them with repairing my computers at all. What they did was absolutely wrong and the way I was treated was undeserved. I do NOT recommend this computer repair company and strongly encourage anyone seeking computer repairs and diagnostics to look elsewhere.

Very unprofessional, one star is too much credit in my book. After 6 phone and 2 visit. Someone gave me a call back with a high-pitch in her voice was very rude and unprofessional talk to me like I was not the customer like I was a problem from keep calling to check on my computer. I used them before in past , but never again. I decided to just put up the computer and take it to Best Buy. Try to support local business

Excellent customer service these are honest people, good prices and they listen to the customer

Brought them a hard drive with a clear explanation of what was wrong with it: Dropped hard drive, power supply is good and hard drive not spinning. I told them I know how to check for power, which i did. Power was good. They said "oh we can fix it". 30 minutes later, their response "bypassed power supply, can't get hard drive to spin". Dah! $75 dollars! Played me for the diagnostic fee!

I love love LOVE The Computer Crew! I highly recommend their services to anyone and everyone! Great prices, great people, great environment! Go check them out!