RUDE & unprofessional! I never patronized this pla...

RUDE & unprofessional! I never patronized this place in all the decades living in Midtown Mobile. However, I spent 15 minutes in there today after a quick Google search. I will NEVER go back. Had 2 Dell laptops that I thought had been popped by a lightning surge. I was also suspicious of the one power charger cord I had been using to charge both. Maybe the surge got that cord too. I figured The Computer Crew could try charging one of my laptops with one of their power cords. The first associate who greeted me was very helpful. She quickly found a used power cord and plugged it into one of my dead laptops. Wouldn t you know, it worked. She proceeded to boot up the system and was going to check to make sure the charger was registering correctly in my laptop. Out of nowhere, her Manager (I m surmising, or owner) came from the back and immediately started throwing up road blocks to what her associate was doing to assist my problem. She started saying that what her employee was doing was considered a diagnostic and it would be $50 and to leave my laptop with them for a few days. What kind of sales tactic is that?? One employee is seemingly helping me thru a simple problem while the other halts that process and starts commenting that the diagnostic currently in progress has a fee. I was aghast. I couldn t believe how insolent her actions were and how I was being treated. After explaining my laptops were under warranty with Dell and that all I wanted to do is find out if another power cord would work, I was told it would be $100 for 2 diagnostics and to leave them for a few days. I was dumbfounded by the response. I then asked simply if they would plug their used working power charger into my other dead laptop to see it it would work too. The Manager s response: No because they couldn t guarantee it wouldn t hurt my laptop. What??? I grabbed my laptops and broken power charger and walked out. They absolutely handled this situation unprofessionally. Their customer service is horrendous. I wouldn t trust them with repairing my computers at all. What they did was absolutely wrong and the way I was treated was undeserved. I do NOT recommend this computer repair company and strongly encourage anyone seeking computer repairs and diagnostics to look elsewhere.