4 years ago
Worst property management company I have ever deal...
Worst property management company I have ever dealt with in my life. If you want to see incompetence & someone take your money, just rent from the Chang Group. I have never written a bad review on Google. Yet after my experience with The Chang Group, aka Precision Property Management Services, I had to write this review to warn other renters.
First of all...when I turned back in the keys, I asked the property manager how long it takes to get security deposit back. She says a couple weeks. This was a lie. Instead, first they send a claim out to show you what they are going to take from your deposit. Then you are supposed to send that claim back. Did she communicate this process when I asked her about the deposit? Nope, guess she thought that wasn't important enough to mention.
Second, my walk thru checklist when I moved in, recorded so many things broken that I have a hard time believing they actually worked on the house in the weeks before I could move in. Then it took several months for them to fix only half of what was broken upon move in. I finally decided to stop bothering them since the maintenance guy keeps forgetting to fix everything each time he's there. Big mistake! Upon move out, they try to charge me $16 for a broken light switch panel that was on my walk thru checklist...meaning it was broke when I moved in. I'm guessing, no one even looks at the stupid checklist when you move out so what's the point? After repeated emails, they finally take off the small charge. Then they charge me $55 for changing out 2 bedroom door locks. First of all, it was an upgrade to the house that I made myself, but now they want to charge me for making upgrades to the house. Second, it takes a maintenance guy 10 minutes to change out 2 standard bedroom door locks. So at that rate, they must be charging $300 an hour for labor.
I tried asking the property manager how they are charging so much for labor & she doesn't even respond to my email. They are holding my $1300 security deposit, but can't respond to my emails. I finally call to find out what's going on, & they cant tell me who the owner is. They keep asking me questions like my name, but cant tell me the name of their boss. It was like I was talking to a Wall Street Boiler Room Team that sucks out people's retirement accounts.
Lastly, I give them my new address when I turn back in the keys, & they send all information to a different forwarding address I listed months before move out. The accounting manager tells me we only send to addresses we have in writing. So if you write your forwarding address down & hand it to them personally, they must just throw that stuff away, ha. So incompetent & unprofessional, I really don't know how they are still in business. They have one maintenance guy for about 200 properties, so if you ever want something fixed, hope you don't mind waiting for 3 months. If you look at all the other reviews, you'll see I'm not the only one with these kinds of problems.