The Broadmoor Review

The place is nice but Jesus Christ, 35k for a wedding .LMAO! You guys need a head check. Even if I had that kind of money I'd never spend it there,...No thanks. A lot of the employees we dealt with are stuck up.

I was booked here by my generous company for a Christmas party. I must say the suites were immaculate. The staff treated me like royalty. They even came in a straighted up my room while I ate dinner and mingled.

I attended the MWCU Association's Annual Meeting this year, as I have for the past 10 or so years. It is always an incredible experience. The people are always pleasant and the rooms are definitely five star. We were given a suite and we received wine and cheese from the head of events or a title similar to that. He is very high up in the Credit Union Association.

Every year I have used the salon and spa. This year on Wednesday, I had a pedicure. The little girl that performed my pedicure was fabulous and pleasant. Of course I tipped her 40% because she was good.

My boss made my appointment for the massage. I was sitting in his office when he made it. He definitely stated he wanted me to get the deep tissue massage which I believe is called the sports massage but I did not look it up. When I went to the massage, the desk girl did state I was receiving a signature massage. I wasn't exactly sure what it was called but I knew what my boss had asked for and they had always gotten it correct in the past. I have a massage every year. When I went into the room and got under the covers, Timothy, who was my massage therapist, entered the room, I did ask him if this was a deep tissue massage correct because that is what my boss booked. The VP's of our Credit Union all play golf and the Credit Union pays for it so my boss gave the two girl VP's a massage. Anyway, He stated that I was getting a Signature Massage which is just a relaxing massage. That is not what I had requested. However, due to the fact I was already at the spa, and ready for my massage, I went ahead and took it.

When I spoke with my boss as well as our Board wives, they told me to call and speak with a supervisor and they should fix it or not charge me for the massage.

Therefore, I did in fact call and speak to one of the supervisors. She asked me first if I was staying at their facility. I explained I had been staying there at every MWCU Association Annual Meeting for the last 10 years or so and had always used the salon and spa. She then asked me if I did in fact receive my massage. I explained the situation as I did above and she then stated that I should have understood what the signature massage was when the girl at the desk told me what I was receiving. My boss had made my appointment, and I specifically heard him say a deep tissue massage or sports massage. I explained that the girl that took the reservation must have typed it in wrong. She stated that the girl was not there to ask her but that her people don't usually makes mistakes and that I must have been mistaken. She very much made me feel like I was lying which I am not accustomed to at The Broadmoor. She then offered to let me have a sports massage the next day but all she could do was add on 20 minutes to the 50 minute massage but she could not comp it. She also did not offer to take the cost of the massage I did not request off our bill. Our Credit Union spends between $17,000 and $20,000 a year to come to the Hotel. My Board's wives were quite disgusted and stated they will never use the facilities at The Broadmoor again because of the way I was treated. I did not take the supervisor up on her offer. I don't appreciate being called a liar. It was like I was trying to receive another massage, which I really didn't have time to get as I had to attend the meeting. This is the only disappointing thing I have ever had happen at The Broadmoor. It is spectacular. The food and restaurants are fabulous and everyone remembers your name. Our Credit Union will of course continue to come to the Meeting, as my boss is on the Board. However, I will never use the spa or salon facilities again and did not appreciate being called a liar or like I was trying to cheat the Broadmoor.

Loved it! Relaxing, enjoyable, gorgeous surroundings and great food and service.

I really enjoyed my night at the Penrose dining. Food drinks everything was good

Nice place to visit. Rooms and food very expensive but worth it if you have the money. If visiting Colorado Springs great place to go check out. You can walk around and see everything for free. Worth a visit.

This place never disappoints when it come to conferences.

5 star in every way. A gem of a place that every Coloradan should frequent!

Rooms and resort are really nice and service is usually super but it seems to be a little off this time

5 star everything and a very cool gemstone shop attached with some items millions of years old. Didn't get to enjoy the pool but an amazing setup in front of their lake.

Always a great place to stay, never disappointed,some of the best accommodating helpful staff.

Beautiful hotel, wonderful and helpful staff. I'd recommend the Broadmoor to anyone.

They were very hospitable and they had an amazing gingerbread house.

Beautiful place! Everyone was wonderful and polite. Spent my time in the Penrose listening to the music. They were great! If you aren't staying at the hotel then you might have a hard time finding a place to park.

As a delivery driver, the Broadmoor is a very nice place.

Beautiful scenery. Fun to walk around. Very attentive staff. Only complaint: the coffee was only warm at the Epicurean Cafe. Perhaps they could warm the cream, instead of serving it cold. Should be a given for coffee this expensive.

Fantastic place, whether just for a walk around the lake or for a game of golf.

Great atmosphere at the Golden Bee, try the Hornet's Nest!

We stayed at the West Tower and while it is not as nice as the main building, it's still nice. I'm sure that when they are done renovating the West Tower it will be as magnificent as the main building, which is beautifully adorned and the grounds impeccably manicured. The food was fantastic albeit a little pricy, but definitely in line with a world famous operation. The service definitely shines 24/7. From when arrived on Friday night until we left Sunday around noon, every service person was stellar. I've stayed at hotels in NYC, Las Vegas, and others around the world and the Broadmoor outshines them all, hands down.

This was our third time staying at The Broadmoor, and we left feeling very disappointed. Due to Covid restrictions (some beyond their control, I m sure), we were not able to enjoy the amenities we looked forward to staying there for. Every single pool time for the entire stay were booked up prior to our arrival, and we were not able to access the pool once during our 3 night stay. We weren t able to secure any restaurant reservations, either, and ended up ordering room service or leaving the hotel for dinner (I highly recommend Brother Luck). The room service food was pretty good, but you tire of such a menu when ordering from it so often. We loved being able to bring our dogs, but can t say that it was worth the $450 added room charge, and the amenities for them that were included in their charge never made it to the room. The staff were great, the grounds well maintained, and the firework display was wonderful as well.

The staff is especially nice and helpful. The property is gorgeous.

Elegant, romantic, unique,quality atmosphere; caring and attentive staff; delicious food; reminded to drink water; felt cared for and cared about

I mean it only takes one picture to see how beautiful this hotel is love it!!

The event hosting at The Broadmoor is fantastic. Well staffed and we'll managed. As an attendee there seemed to be very few hitches. The location is beautiful and provides plenty of space.

The sculpture exhibit at the Broadmoor Gallery was worth the trip. They have a pretty great collection for such a small gallery. The employees were very knowledgeable and gave us insight into what we were looking at.

The location is beautiful and all of the staff was super nice. We had dinner at one of the restaurants in the main building and the food was just terrible. The oysters were pretty small for being around 3 dollars each, and the children's burger was completely burnt, both the patty and the bottom bun.

Went for mothers day brunch. The food was amazing, the service was mostly great but took forever to get someone to get my check. The valets didnt seem to eager to answer our questions either. The hotel itself is gorgeous and love the history. I love the back where the lake and lookout is. Overall a great experience just wish it didnt cost so much even if that is pay off the whole experience haha.

Amazing location, with a rich history. Filled with older, white, rich guests. Can be quite boring for single folks. The only downside is that most bars and restaurants close early.

Gorgeous architecture, wonderful gardens and dedicated staff.

Not what I expected. You are basically paying for the experience to eat and drink at the Broadmoor. $40 for two Jack and cokes and one beer. And we paid $45 for a plate of chicken potatoes salad and a dessert. Overall and very very friendly. Not once did I have to open door going in or coming out of the Broadmoor. Parking will cost you. Good thing I had a free parking pass

Impeccable gracious service with 5 star appeal at every turn. Spa was fabulous and welcoming. They need to work on welcoming EV owners with appropriate charging station facilities and staff training on where they can be found.

Opulent excess at it's finest. Just walked through the lobby and gawked at the grandeur. Holiday lights are beautiful, especially dramatic tonight with silver halos of misty fog. Can't comment on the hotel service or restaurant fare. Maybe my next visit.

Amazing hotel with wonderful accomodations. Classic way to spend a holiday meal with your family or enjoying the Colorado summer.

Excellent resort with first class amenities and service. The restaurants are all top notch, especially The Golden Bee. Challenge yourself to conquer a whole Yard and you wont regret it. The golf course was unforgettable, and the western art gallery is s gem!

Came for a work conference. Pretty location, good food and drinks. Rooms were fantastic and the general service and attitudes were great.

We went to see the Christmas lights and gingerbread house for the first time with some friends, and the displays were so beautiful. It was an awesome experience.

Had a lovely evening here back in December with a wonderful hiking group. As much as we like getting dirty in the mountains, it's nice to clean up and enjoy a drink at one of the fancier establishments around town.
Great service at both bars we had drinks at. I would recommend and will most likely return in the future.

One of the finest resorts in the world going on 100 years

Stay just for the magical experience! It is well worth it.

Great place. Old world charm meets contemporary elegance.

Visited restraunt del lago for the second time. Still amazing food and service.

Attended a junior tennis event. My son played on the clay courts with other juniors in open practice.

Exquisite property. Staff is polite, friendly and ready to assist guests in anyway possible. Serene surroundings. Lots of unique shops and dining options. Rooms are spacious, clean and comfortable. Oversized bath tub. Food was delicious.

Beautiful location, excellent service, nice all around.

High class, top notch quality and service! Absolutely impressive resort.

Excellent service and a beautiful location! Take some time while walking around to appreciate the wonderful art and view!

The Broadmoor is a five star hotel. The level of service is at a level not seen in hotels in the U. S. for decades. Everything is first class and the entire staff gives the impression that you are the most important guest. Actives range from a PGA level golf course to a private cog railway to the top of Pike's Peak.

I love this place. Great food and wonderful service. I want to retire here. Is that possible?

Nice friendly beautiful place. At present there is a lot of hail damage

Great place to take a walk, friendly staff and great drinks

Wow.. what a wonderful place!! Its awesome.. very soothing and warm hospitality.. overall ambience is soo welcoming.. staff is too good

Incredible place , good place to hang out with family

The Broadmoor is the grandest hotel I have ever stayed at, and I have stayed at dozens of 5 star hotels. Everything about this place is excellent, from the staff's attention to detail, to all the restaurants, and the great bars. You can have a cigar out by the firepit with views of the lake, or you can dine in a jacket and tie at the rooftop restaurant.

Want to step back to a time of opulence with your spouse? This is the place to do it.

The Broadmoor is one of the most upscale and beautiful hotels I've ever been at. The grounds, at the flat base of the Rocky Mountains are quite expansive and feature a lake, pool, waterslides, a number of excellent restaurants, and numerous hotel buildings. The staff are outgoing and very well mannered and help when they can. There are also many sorts of activities such as paddle-boating, golfing, zip-lining and bowling to choose from. During my stay, there was not much time for boredom, but plenty of time to indulge the senses in the one-of-a-kind activities and foods at this luxurious hotel.

Have been there several times and they never fail to disappoint, from the brunch to the conference area, the broadmoor's service is 2nd to none.

Love love love The Broadmoor! Staff treats you like royalty. Exceptional service and beautiful hotel.

Ate at the Tavern after an event at the international center, then walked out to the lake. Beautifully lit at night!

Great service every where we went. Great views. Just stopped in to eat, but walked around for hours enjoying the art and views and giant gingerbread model of the Broadmoor.

The staff is extremely professional and curtious. The views are stunning and the buildings elegant.