The Bay - Rideau Review

Great place. Upscale, professional. A great break from Walmart

Always go for the sale when it hits. Shoes and boots for next year I'm not the only one right? All those clothes on the 3rd floor too

During a day of sales at 50%, I was pleased. Very large shop of mixed linen.

" For customer or operator assistance, press 3"
* Presses 3 *
" That command is not recognized, please try again "

It's the bay. A real store where you can try things on. I quite like it.

Very disappointed in Hudson Bay. I purchased a necklace for my girlfriend online which she wanted to exchange for another item. I did not keep the receipt received in the box as I though the order number would be enough however, since it had been 31 days (one day beyond their return policy) they would not allow me to exchange the item for something else??? How does one of Canadas largest retailers survive which such poor policies???

Wanting to exchange a suitcase that had a broken handle - Christmas gift. I had forgotten my receipt, but had a copy of the credit card invoice. They wanted to charge me $30 for not having the receipt.

Hudson bay had good flash sale. Most brands are available its a mini shopping mall in itself. Good shopping.

Staff is very helpful and friendly. Store is very clean and layout of the store is perfect. A little pricey.

The oldest trading company in this hemisphere and oldest department store chain in the world. High quality at not too a high price range. Its no Walmart or Giant Tiger. that's for sure.

Customer Service, please do not hang up on your customer when you don't know what to do.

We went to pick up our son's first suit for his graduation. Jimmy in men's wear was just outstanding in helping us pick the right things and convincing our son of the right look. If brick and mortar stores are to survive they will need outstanding staff like him to do so.

Beautiful perfumes always 10% lower then competition lot of clothing at sale prices. Beautiful accessory for home found some great deals.

No different than any other The Bay except definitely more cramped. Space rent at premium here? Staff half-helpful , again like other locations.

I love that store, beautifull store their seen was ladell.

When buying quality clothes on sale, only go to HBC.

Always Loved the Hudson's Bay. Style has drastically improved over the years as well as quality. Top Names for a Destination Store. Not only Winter is Coming but Christmas is Coming.

Renovations made it look way better! Great product but the merchandising is a little whack, empty tables etc

The Bay is an excellent place for high quality and good pricing. Remember this no argument policy. They simply back their products. I have yet to be disappointed with them. Rideau Centre, St. Laurent Shopping Centre and Bayshore Shopping Centre have been great experiences with excellent staff.

A place I go to during my visits to Montreal and Ottawa

Always lovely, but the change rooms are always a mess

The revovations are superb ... but it remains a La Baie ...

Large department store located across from the Rideau Center accessible by pedways on second floor. Great selection of men's sports wear from different manufactures such as Adidas, Puma, Marmot and Columbia! I always enjoy shopping there when in Ottawa.

Great department store in the Rideau center, lots of everything!

A bit sleepy but with decent customer service (once you find someone) and lots of good sales.

Love The Bay, one of our last great department stores. Very good quality and variety. They also have excellent sales.

Ilina in the men's department gave us, hands down, THE BEST customer service I've ever had shopping with my husband. She pinpointed the exact issue he has had with suit jackets FOREVER, and without missing a beat, brought him the size and style that fits him best. She's a saint!

I had to get the salesman off his phone to complete a purchase.

Always good to err at the end of the aisles for the 75% off merchandise!

This store claimed to have 25% sale on Breville coffee machines .. there is one particular espresso machines I was interested to buy the $799 (before sale) one. Interesting enough this particular coffee machine shows up as available in three branches (Rideau, St Laurent and Bayshore) but when I get there and ask for it they make a big fuss about it and they go around in circles and at the end they simply say they don t have it, and tell me to check with a different store, I go to another store and I see the same behaviour. I believe they have instructions to pull this item out of the shelves and lie to customers about their sale.

They offer the best price for most designer products

Very upset with their delivery service. We purchased a couch on monday and it was supposed to be delivered the coming Saturday between 10am and 4pm. I had planned to sell my exisitng couch so there was space for the new one, Which I did. Saturday comes, 4pm passes , and nothing. so I call the delivery line only to find out the couch has to be re scheduled for a later date.. there excuse was because of the snow storm. Which was yesterday..why wouldnt they just call their cuatomers. I've been waiting all day. Very upsetting. And how I have nothing to watch my leafs game on. Pfffff.

I went to the Bay a few days ago and they were having a mega sale. I saw these very cute boots (they have great stuff) and asked one of the sales girls to check if they had them in my size. She quickly said no and I could tell she didn't even bother looking. So, then, I asked another sales rep (Katherine) and she quickly located a pair for me. They're also always understaffed which makes the shopping experience awful. So, would say, below average experience, except for Katherine who was immensely kind and helpful.

Packed with lots of good collection products. The salespeople are amazing as well.

Understaffed. POS system crashed when I was trying to pay. staff left the security tag on the clothing item, and I had to return to the service desk after setting off the alarms at the exit. How this place is still in business is a complete mystery.

You know...for being over 100yrs old it still manages to be young & hip.

Post Black Friday might not be a great of time to shop there...staff reply not able to help much

Have been coming here my whole life. I love it. Miss the Drake General Store section. And the restaurants.

Nice department store. Lots of choice but needs to update their shop presentation. Decor is a bit dated.

This review is not about the store but more about the hbc.com website. I recently placed an order and it mentioned that the item is in stock. Then I got called by their security company to confirm the order too and was then informed I will get a tracking number in 30 minutes. That never came. Instead the next day I got an email saying my order was cancelled as the item could not be procured. Well why mark an item in stock when it really isn't? Seems like a very poor ecommerce setup there. As it is the company is struggling to bring customers in and with such experiences for online shopping it really isn't going to help. Never going to order from them again and I'm more than happy to take my business to a more reliable retailer.

It's a company that's grown with Canada and it's definitely where I'd go for my clothing needs

Large department store with escalators and elevators to navigate the 3 floors. They have a large selection of quality clothing Wich is reflected in pricing. Good deals on clearance items.

There are nice enough things here, but dag it's expensive so just about everything. I don't know if I ever choose The Bay as an option specifically because if the pricing. Which makes it a once in a while thing. Not a regular shopping spot.

Hudson Bay Company is a quite a historic organization going back to colonial times as far as I know. It was originally established by the British for fur trading. Now Hudson Bay Company holds many fine stores such as Lord and Taylor. I have been at the one on Rideau street. This Brach of it has many fine goods you can at at reasonable prices. The store must be an old storage house because the floors and the walls were quite old.

total dump. I understand it's hard to keep up but staff doesn't even try and half the price tags are ripped off even.