The Ballantyne Hotel and Lodge Review

Food was great, but when seated by the kitchen door when other tables were free you just have to wonder if it was because we were a table of women.

I visited The Ballantyne for a professional event. The conference rooms looked nice, the catered food was delicious, and the staff was friendly and accomodating.

Reminds me of the hotel in the shining. Really classic comfortable feel. Good service, nice people working there.

Omg! Best place ever. Staff very friendly go above + beyond

Loved this spa. The environment is relaxing. A free glass of wine as you wait for your massage.

Stayed just one night for our wedding night, but exceeded expectations.

Love The Ballantyne! All the staff is friendly and accommodating. Very comfy beds. The hotel and the grounds are spacious and lovely. There are many outdoor places to relax including verandas and balconies. There are walking trails, a golf course, free tennis courts and outdoor pool. There are also plenty of indoor activities including more pools and a work out facility. There are teas and yoga. The food is scrumptious and much of it is sourced locally...yum.

Beautiful hotel but lacked food choices. It was difficult to get a simple cup of coffee.

Golf course was in great shape. Staff was extraordinary.

The room was a bit small and unimpressive for the value. The spa service was ok and the breakfast was also pretty standard. Compared to other comparable hotels. The service and quality was lacking.

Great luxury hotel in charlotte. Golf resort and spa too.

We had drinks and dinner at the Ballantyne and had a wonderful experience. Wonderful cocktail list, great bartender, awesome food. Had the Elk special and it was phenomenal.

Excellent amenities and outdoor pool was perfect on a hot day. Concierge was spot on with recommendations. Thanks again

Great spa/pool setup. 24% service charge on drinks at the bar is bit much. Overall I had a nice time

Wonderful place! Staff is very attentive and helpful.

Outstanding service and excellent food! Never a mistake to eat here. Drinks were served perfectly and timely.

Our group rented a hall at the hotel for an event, and everything worked out extremely well.

Just not that great. A wonderful hotel, solid experience, solid spa. Unfortunately it doesn't measure up to the price tag. Although it might if I played golf, which I do not. I understand the attached golf course is a big part of the attraction.

Beautiful Hotel. Good barging for the superb quality.
I stayed in a room right next to the lobby. I thought I would hear other guests due to the hight traffic. However I was pleasentlly surprised how quiet the room was. Over several nights including the weekend. I will be staying again the next time I'm in town.

We went to the gallery restaurant for brunch before going to the gingerbread display. The Chorizo tostada was delicious, but the egg on top was not cooked right. When I told them they acted like I was wrong but they did take it back and bring me a new one.

This was my fifth or sixth time here, always for business meetings. It is first class all around. Appropriately part of The Luxury Collection. Large, well appointed rooms. Excellent food, even when serving a crowd. Highly attentive staff.

I am not a fan. These front desk staff think they are above or better than someone. I'd just like to be the one to let you know that you put your pants on the same way I do and you are no better than I am. Learn how to treat folks with respect. I got the feeling that they are only genuine with those who pay premium rates here.

Very nice place to stay. Loved the gingerbread house's at Christmas time.

The Btyne hotel is one of Charlotte's finest. Always impeccably clean and the staff is on point! There is a golf course if you are into that as well.

We had a retreat for women from around the globe at this hotel. It was very beautiful. The staff was very friendly and accommodating. All the ladies loved the atmosphere and the event space. We will visit again.

The staff working the wedding reception were professional and friendly. The drinks were made well.

As a professional chef, I was amazingly thrilled at the Thanksgiving Dinner we enjoyed! Doug, our server was attentive and the plates were perfect. This will be the new meeting/dining location in Charlotte!

Booking The Ballantyne for my wedding venue was one of the best decisions I made while planning my wedding. I booked the largest ballroom for my ceremony and reception. The Ballantyne was so on top of everything and were very flexible when I decided to not have the ceremony outdoors. They made every step of the process very special for me (the bride). From touring to tastings, it was all done perfectly. When booking with the Ballantyne, they have a venue planner that will work with you. Allison was the planner who worked with us and she helped make my vision come to life. She was always organized and had everything all together. The day of the wedding, she was there behind the scenes helping run the show and make sure the day went perfectly - which it did. The staff was amazing and went above and beyond. The food was impeccable -- definitely not your average wedding food. We had the tenderloin of beef, chicken and Scottish salmon as meat options on the menu. They were all so good, it was hard for me to choose which one I wanted for my meal and don't get me started about the potato sides (AMAZING). We also had them pass around hors d'oeuvres during cocktail hour, which was great! The bar made two specialty cocktails for us to share with our guests -- one was a more fruity drink, while the other had a whisky twist -- both were delicious. This venue works frequently with a lot of the vendors I chose for my wedding, so they were able to facilitate with drapery, lighting, etc. In addition, the whole atmosphere of The Ballantyne radiates elegance and sophistication. If you are looking for a perfect venue spot, this is the place!

I visited the Ballantyne Hotel and enjoyed afternoon tea with my daughter before she departs for her freshman year of college. It's not our first time enjoying tea but was definitely the best time. Our hostess Geri (?spelling) was fabulous. She made knowledgeable and accurate tea recommendations which were were delightful and was very attentive throughout the time we were there. Our savory and confectioneries were delicious (I hope you're lucky enough to get the apple pie cream puff) and presented beautifully. The treats were only made better by the service as It's obvious Geri has a way of making everyone feel very special and we can't wait to return. The manager stopped by our table and warmly accepted our feedback as well. If you're looking for a special way to celebrate any occasion, this is it!

Very nice room and amenities. The staff was friendly. Conveniently located.

5 stars, no doubt. The rooms are super clean and very large, the staff is fantastic and the facilities are absolutely stunning. This was my go-to hotel when I could lock in the availability. It books up fast, so I recommend booking in advance.

The staff were very polite, accommodating and helpful. As a result, my stay was very pleasant and restful.

I was disappointed in my experience with The Ballantyne. When I arrived for my meeting, none of the staff knew what conference room I should be in. Not what I expected from a premium hotel...

Only ever been there for work events, but the hospitality never fails to deliver. Good food AC friendly staff.

I attended a professional workshop event on the lower floor. The staff was helpful in guiding me to the correct location. The rooms and hallways were pristine as for cleanliness and aesthetics.

Great experience. It's my son's 15th birthday, so for his birthday I decided that he could stay over night with two of his best buddies. Since his birthday is in January and it's usually very cold out, the boys loved swimming in the heated indoor pool, and enjoying working out in the hotel gym. While I had a joined room I could relax but still be able to enjoy the hotel bar and lovely spa.
What a great idea. My spa treatment was lavish and luxurious. It was a birthday my son will never forget. He stated, after ordering room service that he was famous pop star! He's already asking to go back.

Very nice staff, nice rooms, good beds. Front desk, and concierge very nice.

Great time! Mitch in housekeeping is very helpful locating two articles of clothing I left in my room 629 and am waiting for an email from him on how to get back. Thanks

The property was beautiful, sprawling, and the daily housekeeping was 5 stars. However, the customer service was deplorable. When checking in, the new front desk attendant being trained was very nice and was trying hard, but was rudely critiqued about her performance by another assistant while we were standing right in front of them. We had a spa appointment in the morning and received a call about 30 minutes prior asking to reschedule due to a scheduling issue. No problem, things happen, and we did. Fast forward to early afternoon and received another call saying that due to staffing issues, needed to reschedule again. That wasn't possible for us and as a result we lost a $100 spa credit. We decided to make the the most of it and go see the spa on our own and use the amenities. We asked about the eucalyptus room advertised online and were given blank stares and pointed to the lower level to wander on our own. We were then shown the men's and women's locker rooms and nothing else, so we abruptly left. Terrible experience and rude customer service. That night, we had a pizza delivered to the hotel and our delivery driver said she was told to get the **** out of the way when asking about where the elevators were by one of the staff members. There was not one hello, welcome, good morning, nothing... Another guest asked about how fresh sandwiches were at the bar and was given an extremely rude answer , stating, "well they were made today so as fresh as that." In a very sarcastic manner. It's sad such a nice estate is ruined by such poor service, aside from the amazing housekeeping.

Had dinner there, the serving staff was fine but other staff were continually in our way.

I had a great experience. The hotel is gorgeous and the staff is extremely helpful. I will definitely be back.

This was an awesome place to experience a church service. Church 14 was flowing in the Glory.

One of the nicest hotels in all of Charlotte famous people presidents many others stay here gray Place friendly people would recommend to any and all that can afford

The hotel is beautiful. However it is currently undergoing renovation. This made ot difficult to maneuver around the campus. There was also a large amount of trash overflowing from the dumpsters and piled in the parking lot.

Five stars plus! Great rooms, atmosphere, and service!

I love the gingerbread house making contest. Lots of creative minds and cool builds.

I enjoy coming here every Christmas season to celebrate and support Gingerbread Lane, which is a gingerbread house decorating contest (professional, amateur, and kids) to raise money for the Levine Children's Hospital.

Beautiful upscale hotel and conference center. First class indoor pool and exercise area. Everyone in lobby friendly and helpful. Rooms well done and modern. Beds very firm. Great views of the area.

A beautiful hotel with friendly staff. Came to view the Gingerbread houses. The hotel was clean and elegantly decorated.

We had a pleasant stay with a comfortable bed, an elegant bathroom, friendly staff, and a clean room. However, for the money spent, we could have stayed at a nicer hotel. This place charges for every little thing, and is really for people who have money to waste and don't care about how much they spend. The 90s-elegant rooms and overpriced hotel are perfect some, but not for us. Also, we thought we'd splurge our last night and order room service; for 66 dollars, we received 2 mixed drinks, decent but small portioned fries, and a dessert that was okay. Not worth it.

Went here on a girls trip, the staff was so friendly. Definitely a great, upscale place to visit. Spa day was my favorite.

Friendly staff and clean rooms! Very close to where I need to be

The room and aminities were great. The bed was luxurious and I slept great. Hotel staff was very nice. The concierge was very friendly and knowledgeable of the area. The issue came when going to the bar. It took forever to just be seen at the bar and then even longer to actually get my drink. The bar area was loud and unrelaxing. I ended up just taking my drink to my room. Overall a good experience, but will most likely stay uptown next time I am in the area.

Our experience was excellent. The hotel is beautiful and the staff went above and beyond no matter what we needed.

Had a company offsite here. Conference room was nice and accommodating. The lunch served was boring and reminiscent of public school lunch fare

We had a fantastic experience the last time we visited The Ballantyne Hotel. We had cocktails at the lobby bar. Then proceeded to The Gallery and enjoyed a perfect meal. All of the employees are always so amazing.

One of the finest hotels in Charlotte can't say anything bad customer service excellent for the best experience I had in a hotel

Wonderful resort! I highly recommend it for couples, families, and for groups!

It was too cold to give it a good rating, as I hate the cold.

Everyone in the staff was very friendly and welcoming. The facilities were clean, and the beer and the bar tender was fantastic.