Tha Public Authority for Civil Information (PACI) Review

It is exactly how it should be.
I salute Government of Kuwait, and all those who are managing this.
It takes a sincere efforts to keep system seamless working.

Yesterday, I collected civil ID from South Surra PACI without any appointment. There was no rush in civil id collection hall.

PLEASE KINDLY FIX THE MAIN WEBSITE.
WHEN DOING A QUERY FROM MY WIFE'S CIVIL ID
NEED TO WAIT 5 MINS AND THEN PLEASE TRY AGAIN LATER
ON THE PHONE, ENTERED THE MOBILE NUMBER IN ORDER TO SEND THE PAYMENT LINK, NO SMS WILL ARRIVE.
PLEASE KINDLY FIX YOUR SYSTEM

The Civil ID Card is ready, please collect it during published service hours , From : PACI Building at Al-AHMADI governorate,South Subahiya

To get your renewed Civil ID card apply by paying KD 5 online & check weekly by entering civil ID number on PACI website; once you receive the message that the card is ready, head to PACI office at South Surrah, Kaifan St, go inside their office to the respective vending machine number which they mention, insert your old card & receive a new one.

People do not understand its work, and they do not want to work originally, sharing in bravery and lack of literature. They come in their mobiles and take their salaries at the end of the month.

They do not do change of address. And I am told that timing is till 1 pm and no evening hours.

It is really very easy to get the Civil ID Card through Automatic Delivery Machines.

Nice and clean environment.

I came here all the way just to discover that they aren't open after 1 PM. Suggested an edit. Hope Google applies this edit and help people like me to not to be misled.

Very bad service I make civil ID of my daughter but there mentioned worng name and i have to pay 5KD for there mistake. Than I have given application for name change it's so strange every time I give application I get sms confirmation but again name wrong. This repeated 7 times and on 7th try I called in call centre and confirmed name has corrected than I again paid 5 KD and took print of civil ID and I am so upset this time again name is wrong on civil ID. I don't understand how can someone do such a silly mistake for 8times

i visited this Place in Feb 2019
this office process Civil ID's only for Maids
for any Other Civil ID ( personal , family etc )
we have to visit Head office in South Surra

PLEASE READ BEFORE YOU GO.............This is literally the worst system. They have established this new rule that We have to carry civil ID while traveling and with out you can neither enter nor exit the country. The name on CIVIL ID should exactly match the name on the passport. I was born in Kuwait and right now I m 16. My name on the passport is Zuhair Khan Zakir Khan but when my Civil ID was made 16 years ago, some idiot wrote my name as Zuhair Khan Zakir Khan Haroon Khan as my Dad s name is Zakir Khan Haroon Khan. When I tried correcting on their website, I was told to pay 5KD for their rule and their mistake, when I checked my name again it was still the same and not yet corrected. When I went to correct my Civil ID in Ahmadi passport office personally, their attitude was very rude and ignorant. It was so rude that one of the staff was smoking even when there was a poster on the wall saying no Smoking. I bared the harassment for 3 days and there was no information were to go or which counter should I go to. No staff is able to communicate in English which was very sad and embarrassing. I was being harassed for their mistakes. They told me to go to the embassy of PAKISTAN though I am INDIAN in order get a paper as a proof of my name. That same day the government of Kuwait had published an article in the newspaper that no expats need to go to the embassy but the staff at the Ahmadi passport office weren t listening. I had to go all the way to the Indian Embassy to get the paper. When I went to the Ministry of Foreign Affairs somewhere in Fintas in order to get a stamp from an officer, I paid 5KD to buy the stamp but had to get it signed but then I was told that the person who is authorized to sign is not available as the AC in his room isn t working?! Am I a fool running around for their mistakes?! Then I went all the way to the Libration Tower in Kuwait City under which there was another Ministry Of Foreign Affairs office. It took barely 15 minutes to get it signed?! But now the Ahmadi Governate was closed. The next day (Wednesday) I got the paper signed in the passport office and went to PACI to get it corrected. Today it s Sunday and it s still under process, I have to travel in 2 days but now I can t. I am so frustrated that I left my work and was typing all of this to inform people about it.

The identity card service in Kuwait is very satisfying and highly appreciated