4 years ago
I've been a Terra Sounds customer since 8/21/18 an...
I've been a Terra Sounds customer since 8/21/18 and have been paying for 2 classes (piano & art) every week (with the exception of holidays and school breaks). However, on 12/23/19, a clerk, Katya, decided to cancel my daughter's art class without any explanation using the following email...
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I wanted to let you know that unfortunately, your piano teacher will no longer be available at 4:00 pm on Thursdays, starting after the Holidays. I hate to break the bad news right before X-mas, but I decided that letting you know sooner would be better.
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After questioning the email, the owner called me and told me that my situation wasn't handled correctly and that Katya cancelled my class because of repetitive cancellations. However, I was unaware of any repetitive cancellations cancellation policy and she didn't even give me the courtesy of letting me know about it or give me a warning. She's quite good at billing follow-up but couldn't give me the courtesy of letting me know that she was cancelling my daughter's class and why.
My little girl loves both her piano teacher (and his piano lessons) and her art teacher Marina (and her art classes) and Katya has taken this away from her. A school is not only about its classes, it's about the way it treats people. Because of Katya, Terra Sounds has failed miserably.