Telekom Romania Review

Update
From bad to worse!

In the mail you say that the amount of 685.98 lei without VAT will be adjusted, and on the last invoice only 775.32 lei with VAT was adjusted, as a result of this error the services of my Mobile 13 subscription have been suspended. After about 3 hours of talking in the Call Center with different operators, I was able to reactivate my subscription services. You make fun of me, a man of good faith, of my time. The operators did not want to give me a registration number for the incident with the suspension of services or send me this notification by email. You have only amateurs, I sincerely regret that I am a Telekom subscriber of which you beat the game, I did not find understanding, I could not talk to a superior these problems, because they do not want to get involved. If Telekom is wrong everything is ok, but if I have no guilt and I am still screwed by the services for which they pay what is understood to be in Romania and it goes like this?

I am ashamed to say that I am a Telekom subscriber.
A subscriber on the wall, a month of calls and email notifications, but you have the impression that I have all the time in the world and all the patience. During these calls, writing notifications, I went to the Police for the complaint, dear Telekom I could spend it with my children, what right did you waste my time? With what right do you suspend my services without prior notice? Dear Telekom, you managed to make this winter holiday an ordeal for me!

Good!
No experience together!

I have a request for termination from May 30th and still receive bills from them after countless calls I was put on hold !!!! The lady who received the request after a month said she did not have access to it, and after a mileage mail exchange said she was terminating. But, surprise, it has not been canceled and I have not responded to emails anymore and all of your agents are extremely surprised. As for the agent who dealt with my contract, I hardly gave him his name ... if that's what Telekom does, I definitely do not recommend anyone a subscription to you. I'm still waiting for a phone to tell someone about the situation and, more than that, to get back some money I pay for nothing !!!

A star is too much for the services it offers. Monthly I have to make claims for badly calculated invoices and unjustified additional costs. Wasting time, energy and nerves, on my money. Thanks Telekom, we hear about the next billing.

TELEKOM a mess of a mobile phone provider. Besides the fact that the network is missing even in some CENTRAL places in Bucharest, I was unpleasantly surprised that after 1 year and about 2 months after I signed the contract for the new subscription, I received twice notifications that the subscription for which I SIGN changes as price INCREASING (like it or not). It is the WORST CHOICE SOMEONE TAKES from them from any other network. I do not recommend it to ANYONE! This company should be monopolized by the state. Obviously these aspects happen in Romania where the state steals the most and it also does not protect its citizens taking into account their rights, leaving others (as an institution). You are a M I Z E R I E!

The weakest cabbage internet services the net falls into one for more than a week I wait to intervene to remedy a problem

Sharing experiences! Great company! Simplified offers!

Company of thieves !!! I caught you = I burned you.

A company of C CAT .... put on japc in ROMANIA ..... AVOID the subscriptions .....

Thief on the face! I got my invoice for roaming data traffic of over 200 Euros, as I requested roaming without Internet access and the phone was decoupled from "mobile data" for the whole period of my stay abroad! I tried 1234 (customer service) to disable roaming, many times, following step by step robot indications. Finally I received the message that "my request could not be processed ..." (?! !! !!). I tried to talk to someone in 1234, to hear a human voice, to communicate verbally the problem ... I followed the steps indicated. The result: no one answered the call.
Conclusion: If you have the phone open abroad, Telekom steals easily.

You are the biggest thieves on the telecommunications market ...
Hoooo ....
How is it possible for an old man with a pension of 600 lei to pay you an invoice of 80 lei on a TV ????

Hello, I am calling you in connection with the closing of the Telekom contract, you must hand over the equipment. OK, can I go anywhere? Of course. It seems that this is not any location and it is not possible.

Expensive and bad. I had television, internet and telephony. On television, the standard package is very poor, many digital programs were missing, including hd. If you wanted Hd or some basic programs, you had to get a card but + or a stb for each TV and of course, I paid rent for them. Internet speed, sometimes at a few hundred mb, but it often happens to be in waves (sometimes I didn't even upload YouTube videos). Telephony is ok, only when I wanted to give up television, they told me as a package, the telephony is automatically terminated and that they have no solution to keep my number. In the end, I ported to another company and I gave them up for good.

I bought a prepaid card for the company and gave all the ads on this issue. The next day, I woke up with restricted access to the network and I can't use my phone.

Scam!
Contract termination fee for services that have never been active

Update.
From bad to worse!

In the mail you say that the amount of 685.98 lei without VAT will be adjusted, and on the last invoice only 775.32 lei with VAT was adjusted, as a result of this error the services of my Mobile 13 subscription have been suspended. After about 3 hours of talking in the Call Center with different operators I was able to reactivate my subscription services. You make fun of me, a man of good faith, of my time. The operators did not want to give me a registration number for the incident with the suspension of services or send me this notification by email. You are only amateurs, I sincerely regret that I am a Telekom subscriber of which you beat the game, I did not find agreement, I could not talk to a superior these problems, because they do not want to get involved. If Telekom is wrong everything is ok, but if I have no guilt and I am still screwed by the services for which they pay what is understood as we are in Romania and it goes like this?

I am ashamed to say that I am a Telekom subscriber.
A subscriber on the wall, a month of calls and email notifications, but you have the impression that I have all the time in the world and all the patience. During these calls, writing notifications, I went to the Police for the complaint, dear Telekom I could spend it with my children, what right did I waste my time with? With what right do you suspend my services without prior notice? Dear Telekom, you managed to make this winter holiday an ordeal for me!

Good!

No experience together!

Telekom Romania managed to fraudulently execute on my behalf and on my behalf two subscription contracts after which we talked in Morocco, totaling about 900 lei. I find it very difficult to talk to them at the Call Center, I have requested copies of the two contracts, and the operator tells me they cannot be sent to me. Another one asks me that I stayed for a long time (one month) with the two subscriptions without to do anything ?!
#nutelekom

Yes! I notice other reviews in the same direction. I advertise that with them (sorry cacophony is intentional) you save. My mother-in-law had a contract in the name of the little girl's landline. subscription value about 10 euros per month. it has become more expensive month by month. it didn't work in June. I've been pulling her for about a year. I convinced her. but trouble, it was in her daughter's name. he had to transfer and only then with the new invoice in his mother-in-law's name could he do the porting. they made the transfer. the long-awaited invoice arrived, which for a period of 10 days was worth 87.43 lai. economy right? in conditions where it does not work. the worst communications company. they also report to ANCOM. it doesn't work I'll do it further.

Good evening .
Disappointed by the commercial assistance service, they have no idea what to sell! Attention: To benefit from IPTV abroad (Internet TV), fiber optics need to start from Romania and reach the country where you want to view the channels.
Probably V. Dancila would have given me a more plausible answer.

Telekom Romania a "company" specialized in spikes, I can't receive calls for three days in the conditions in which I called them countless times and they tell me that I will be contacted by the operators from Tehnic, also those from Tehnic tried to contact me only by Beeps (extremely short calls), and when I answered they hung up. I can't find a 3-day solution, I have the company blocked because of them, because I can't communicate with customers, instead I can call and use the internet but I can't be contacted on the company number.
I have no words, please avoid working with Telekom for your own good.

If they don t answer the phone in the first 3-4 mins don t bother!!
They will never ever will!!!
Poor service

Horrible, horrible customer service. After they failed to install internet as promised without any explanation at all, I couldn t even reach anyone on their customer service line. The pseudo-English options endlessly loop back on each other, and it is purely impossible to reach an operator.

Hidden, astronomical roaming rates. Byebye Telekom.

The worst services on the market!
I do not recommend!

Avoiding this company, which rather resembles a company of impostors, not a telecoms firm, a company that charges unjustified bills, with arrogant employees who threaten subscribers with forced execution if they do not pay their most likely bloated bills of intention to do profit

Incompetence of MAXIMA staff! You should be abolished! For 8 months I have been trying to explain to the representatives of this network that they pay the bills on a monthly basis, as well as other bills to other consumers, as is normal, and yet they insist that they are indebted! He had collected 3 outstanding invoices. After countless conversations with incompetent people, they came to the conclusion that I only have an overdue bill. Surprise, from June or July last year when they had an IT adjustment (at least that's what they said). Not to mention that the bill was paid in advance precisely because we were informed that a month would follow without the bill being paid. They just started stopping our monthly subscription until that "overdue" bill is paid! After all our subscriptions expire, I can cancel them !! You make fun of people primarily by not having properly trained or informed people.

A lying company. I was lied to have a signal in the area where I live to conclude a contract with me. Now I sue them because they do not want to terminate the contract.

Catastrophe service issues invoices on deceased people, in customer relations you are lost in the network without being able to talk to a telephone agent.

HERE HAPPENS ONLY WITH TERTIPES .. conjoined, camouflaged to make clients sign and then pay "PAYMENT OF A JUST DEPRECIATION FOR PREMIUM BREAKDOWN OF THE CONTRACT"

Disinterest, misinformation and pain in the back of the clients. To be able to chat with someone on the phone for a problem, you have to take a day off. Woe to their mother ...

it takes at least an hour for you to talk to someone from your customer service department. Telekom offers expensive and poor quality services.

I offer less than 1000 stars because they misused my phone number to another mobile phone network, and it was on another name, even though I had a subscription. They have the customer service of the worst quality.

The most nascent network of mobile telephony and television

I have had a Telekom subscription for 15 years and I had no problems. I left Vodafone because they didn't want to make any renewal offer. Romanians' expectations are exaggerated compared to the price paid for subscriptions.

We have purchased a Samsung TV through Telekom, which in the meantime has failed. I was told by Telekom to contact Samsung to solve the problem, Samsung sent an authorized technician found the problem and concluded that it can not be repaired and that it is a technical problem of the TV, they have given me a product replacement authorization whereby the Seller (Telekom) is obliged to replace my product or to refund my money according to the law in force Romania.Telekom telecom operators were directed to any Telekom store for solving. I was in the Telekom Dorobanti store where after I was advised by the store's representative to call 1234, that is to say at Telekom, saying that he had not met such a situation, I was told to go to a Telekom store, that is where I was already, I finally managed to make a written complaint from that representative and I received a registration number and a verbal promise that will be solved in 10 days. It has been 25 days since I have repeatedly called on Telekom operators by telling me various variants and redirecting me again to a store of theirs. Yesterday I was again, this time in the Telekom Mosilor store, where the store's representative after a 35-minute talk with a superior told me that the representative at Dorobanti was wrong at the time he made my complaint and that he did not has met this situation and advised me to go to Dimitrov, where girls are older than 15 years and can give me some advice. Today I called Telekom and the operator told me that he did not find any complaints on my name I did complain to Anpc, and now I will let the organs empowered to take the necessary legal measures, if amiable could not be done despite my efforts. At the moment, the TV has fos You do not pay for 2800 lei. I do not recommend anyone to TELEKOM

I intended to open a page for measuring the speed of the Internet. It could not, because the Internet stopped everything. That's how he does it. Frequently. And he mutters. Now I use 4G from Vodafone to search for other home internet providers.

In November, I had a discussion with an employee of your company, who introduced herself as Georgiana Matei. I requested an offer for a mobile phone and details about the rate and price conditions. The price communicated by the person was 570 euros. Knowing that it is possible for the price to be pronounced without VAT ..., I specified if the price includes VAT, to which I was told yes ..., the price includes VAT. Later I had a few more conversations on the phone and each time, I asked if the price is with or without VAT, to which I was always told that the price is with VAT included. After one of the calls, she gave me a phone number, saying that it is her personal number and that we will be able to contact her more quickly, so that I don't have to use customer relations. Now I suspect that my personal number was intentionally given to me, so that the conversations would not be recorded. In the end I accepted the offer proposed by her and I bought two SAMSUNG S8 PLUS phones, with verbal confirmation that the price includes VAT. When I received the first invoice, I understood that I had been deceived. I didn't want to talk to her on her personal number anymore and I called customer relations, I asked her to send Georgiana Matei to contact me. Either she wasn't sent, or she didn't want to call me. Only after I insisted with messages on WhatsApp, only then did he contact me. I asked for explanations regarding the amount that came on the invoice and to calculate once again the monthly rate, to which she started calculating and adding VAT. I asked; how come ..., you told me on the phone and not once, that the price includes VAT ... She replied that she doesn't know anything, that she will check and she will contact me. In the end she sent me a message on WhatsApp, that this is the price and she can't do anything and that I will be contacted by the complainants. They called me from the complaints and told me that the complaint is unfounded and to do what I want ...

Great service provider with friendly and knowledgeable staff. Highly recommended!

Zero if you could! So much for nothing. The worst company in the field! The competition has a signal almost all over Romania. When I go to Buzau County, the signal disappears in a black hole. It always picks up the signal, in the center of Bucharest. Today for several hours I could not receive and send SMS.
If you want to get in touch with an operator, everything is a nebula. You have a contact number, 1234, and only through an extraordinary scheme and dozens of tests can you tell Mrs. Robotel that you can get in touch with an operator. Then everything is in luck .. in the last 5-6 dates I stayed for a couple of hours waiting .. then I gave up ..
Lack of professionalism.

I am a Romtelecom subscriber since 1992, the last very unpleasant experiences with Telekom are the following
- almost non-functioning internet since May 2016,
- the telephone service interrupted 40 days,
- request for the cancellation of the telephone post starting with 10.08.2016, it is not possible, instead, the television service is suspended on 12.08.2016.
Result - countless phones, money spent, on some services almost non-existent, the cable TV no longer works when it rains or there is a storm .... it is not answered on the complaints phone, by mail, nobody contacts you to solve the problems ... .
Telekom customer obligations, many, mean money, invoices, prepayments for non-honored services.
Can't all these issues be regulated? Who is able to resolve the situation, hear us, read?

My internet has been interrupted for 3 weeks. I can't use it, I have work to do, I play from time to time. Suddenly he gains strength late at night. I find it embarrassing. Good thing you're doing so much advertising in vain. As for services, you are snot. You're making fun of people. It's good that you send me the invoice for 80 lei for nothing. Avoid this company, I'm sorry for them.

There is still IMPORTANT improvement needed on the subway. Acceptable signal around Bucharest but outside it s where it get s very tricky and I don t really want to pay for a service that s only decent in an urban area. Also STOP IT with the robocalls from 1234. So far better that the previous telecommunications company I have experienced, probably because I don t have my hands tied by a contract.

Bad costumer service, the worst mobile internet speed 4g

some mentally retarded I have not met so many idiots in a company since I know myself, R.I.P. "" telecom ""

Exaggerated services, neat and naughty staff, paid and unpaid services.
That's why I think I said EVERYTHING. From January it is hard to give me the internet, which of course I pay, and I can no longer!

The technical support is practically non-existent both on the business and on the individual. I made a complaint 8 days ago and every time I call to ask about the status I am told the problem was urgent. I have the feeling that Telekom's HQ is in Tandarei !!! A provider garbage.

Not only is there no technical support for business customers.

Not only that the first technical support call comes after 5 hours !!!

But then I am bombarded with phone calls to solve the problem, for the third time in a row and ONLY on Saturday or Sunday at such sensitive hours (9 pm), TWO WEEKS after the problem is solved and after communicating before MULTIPLE HOURS that the problem is resolved (because a problem is solved in 2 hours, not in 2 weeks), after I clearly insisted that I not be disturbed at the weekend at 9 pm for a problem that no longer exists.

Thank you, Telekom Romania for an unforgettable experience!

No poster attached to "please go to the competition" would be as effective as this experience!

Inexperienced people, place the conversation from one person to another and no one is able to solve a simple inconvenience. Many unnecessary calls, tens of minutes lost to give some explanations that no one takes into account. I do not recommend

I like the building as high and offers a more beautiful view of the area

For about 10 days I can't receive calls (fixed telephony), but I can initiate. Although I made a complaint 7 days ago, nothing ... I was told to ... wait ...
This is the respect with which Telekom Romania treats its customers (for 10 years) ...

A star because I can not zero .... Floreasca Hospital has no telekom signal for 5 days ... Doctors ... nurses ... staff ... patients ... have no signal inside ... the answer ... after a team came ... screen a new block .... What a wonderful thing in Romania .... in 5 days a block was made .... the result .... cannot be communicated in inside ..... you do not realize what that means ... I called .... and a lot ... like the one from 112 ... yelled at me ... as I have no dk signal talking to she .... I was in the door of the hospital ... I can see ..... gentlemen .... do something ..... do not realize the gravity of the situation ..... besides the fact that we cannot benefit 1 / 2 in time for the services for which we pay .....

A miserable company. I can hardly wait to leave the Romanian village

Fraudsters and counterfeiters ... especially partner shops ...