Ted Russell Ford Kingston Pike @ Walker Springs Review

I brought my 2018 F150 in as the sunroof was stuck in the vented position. Be careful signing anything when checking it in as I should have read the fine print. Dakota was very professional and kind but they told me it was going to be $4800 to repair the sunroof, on a truck with less than 60,000 miles! I called and found another Ford dealership who would do the same repair for half the cost. While it is still absurd to spend $2500 on a poorly designed sunroof on a 3 year old truck, it s better than twice that price at this dealership! To top it off the fine print I signed was me agreeing to pay $158 to tell me my sunroof was broken...fantastic.

Check around for any repairs or service!

I bought a 2015 Ford Cmax approximately 2 years ago from Ted Russell on Kingston Pike. I like writing reviews as they help me so hopefully this will help others. I found the car online and went straight there. I was paying cash so I went straight to a test drive. Got a price that was fair for my 2012 Ford Focus. And, I was on the road within 1 hour!!! Very satisfied and look forward to buying there again if and when I need another commuter vehicle.
This CMAX Hybrid is amazing for me. I am 60 years old now and I learned how to best drive a hybrid by owning one. I get 45 miles AVERAGE. I go 450 to 500 miles on a tank of gas. Only holds 12 gallons (all I have ever put in it at the maximum). Thanks again to the Ted Russell Team for their sales force. Great job and great car!

Our truck had to have some work done at their body shop and the experience was exceptional. Brian was extremely helpful during the entire process and he took great care of us. They did an excellent job and went above and beyond. Our 10-year old truck looks amazing, and brand new!

I really enjoyed visiting this dealership. I met the owner and enjoyed the conversation I had with him. I was talking to the Service Department guys about my Lincoln MKZ and shared a few stories about some my beautiful Mustangs with the Russell's friendly sales staff.

I owned quite a few Mustangs starting with my 65 which I had two of them, great little car, very reliable and fun to drive. I also owned a 66, a 67, two 69's, a 70, a 71 and finally my 72 mustard yellow fastback. My red 69 Mach 1- 351 Cleveland (the same car that led the Indianapolis 500) was my favorite.

cmilton111
Google Guide
8.7.2020

After being given the runaround multiple times at the other Ford in town, I finally came here. I wish I did sooner! The service department (Daniel was my advisor) was efficient, kind, and explained everything to me. I highly recommend and will definitely be coming back. Thank you!

Ryan and the rest of the service department team at Ted Russell Ford exceeded my expectations. We live 5 hours away, while our daughter is attending college there. Her car was acting up so I had it towed to this location after service hours on a weekend. Ryan called me first thing Monday morning to get some more details, and stayed in contact throughout the repair. While I was fully prepared to wait a week before any repairs would be made, these fine folks got it worked in quickly and the bill was reasonable. I would rather our kid not have any more breakdowns, but the Ted Russell employees have earned our trust and business for the 3 years our kid will be there for school.

Terrible service and complete ripoff. Completely disregarded my husband when he tried to explain to the service techs what the problem most likely was. They ended up "fixing" something that wasnt even the problem only to call him to let him know that he was right and that it would cost 1000 more to ACTUALLY fix the real problem. Could give a zero rating if I could.

Had my Ford Expedition serviced here. Ask for Daniel in service for quick courteous solutions. The White family continues a proud tradition of managing quality dealerships.

Absolute worst place to buy a car. I made a huge mistake going here. Spent 75k on a new truck, and part of the deal was 3 free oil changes. It has been 2 months, and I have received nothing. I called multiple times, and they say that it s not in the paperwork even though I have it in writing from the salesman. Absolute joke of a dealership. You think that they would treat a customer who spends that much with more respect, and at least honor their word. Now they are saying that what is included by Ford, not their dealership, which only covers ONE oil change, is enough. I have called and called and called, and they still will not honor their word. It s not about the money, it s about the principle that I agreed to a deal and they screwed me. What else did they screw me on? Should I check to see if my spare tire is there and they didn t sell me it with it?

Andy White....I have to say the sales team are awesome. They really take their time with customer service. All the way from the salesmen and Sales Managers. You all couldn t have a better team. I have bought 2 vehicles from you in the past 7 months. Great job to all of the people that work there. I have always felt like Family. Dana Johnson has worked with me and made me see what a great deal is. Also when it comes to trust Dana has your he has your best interest.It doesn t come down to dollars to is respect how you spend them. Thanks again