Tauron Polska Energia S.A. Reviews

I would like to set up 50 multi-accounts and give 1 star of them.

Jedyny plus is a nice building, unfortunately customer service is a tragedy of big letters. After calling the hotline you can get different information from different people (contradictory!), A service that has nothing to do with civilized service. I suggest to learn some basic manners in conversation with the client and a basic respect for the interlocutor, and to improve their knowledge, because incompetence strikes.

I asked for a change in the meter's owner ... I am waiting a week for tauron to call me ... They do not perform their duties .... Not good .. I do not recommend ... I would rather sit without electricity than s8e with them

1 less. Reason: in ywiec I received a resignation form INSTEAD OF CONSENT TO CHARGE THE ACCOUNT! No-Go!

Chaos, lack of organization and separation ****. The previous owner of the apartment had an agreement with them - I decided to go to another service provider and my problems started here. First, a letter that was a punishment for terminating the contract - a contract I did not sign with them - what I did get was via post. After explaining the helpline, I was advised to ignore this letter and pay the normal settlement at the end of the notice period. Unfortunately, at the end of the notice period, I did not receive any invoice and after a month the SMS with information about arrears and the amount about four times higher than it should be for this month of consumption. After the telephone intervention no one knows anything and was promised to send an invoice to the mail. Unfortunately, the promised e-mail did not come. At the moment I am losing my time waiting in the 11-person queue at the customer service point which is located in the smallest of 3 buildings that are in my city. Regardless of the outcome of the whole case (and probably something "nice" to surprise me while explaining the absurd settlement) I already know for sure that the decision to change the supplier was a hit decision. The slogan "Polish Energy" is very well received, provided that we interpret it in accordance with the teachings of the great prophet and philosopher Testovirona. One tiny water splash in the service office. In summary - I definitely do not recommend.

Something outdated hours Tuesday about 14:20 and I was bounced from the closed door ...

The worst energy company in Poland. They treat the client below criticism.

A company that deserves 6 stars. Always bills on time, inexpensive. You can call them without any problems. I highly recommend and greet Tauron to everyone

I do not have to use the services of this group of employees of this company, but reading the whole thing I get the impression that an architecturally interesting building is the only advantage of this place.

I do not recommend every 3 months breakdown as I was in another it was nothing

With no company, I didn't have as many hits as with those aces. I sincerely advise against

Chaos, a mess, two times the settlement of the matter despite repeated telephone interventions, treating the customer as a necessary evil, lack of respect for the client's time - technicians come when they want, despite the appointed hour, and the person responsible for sending them does not see the problem.

The matter will be dealt with but customer service from the times of the PRL. You can always plant a few fudges with the tauron logo on sweetening

Warning for new customers: Please visit Tauron in person.

For over a month I have been trying to connect the meter to the premises. At the beginning of the helpline, they ask you to do things online, which is almost a miracle. The service is hopeless. The information given by one consultant contradicts the information of the other. You have to wait a few days for an e-mail reply, and when you try to speed up the matter somehow by calling the hotline, you get the answer "we will verify and call you back tomorrow". Why does it take 24 hours and not 5 minutes to verify my information?

The online filing system is not working. After sending, not only attachments but also data in the form are lost, which I understood when the employees, despite viewing the submitted application, did not have the necessary declarations or legal title. Documents that I sent via e-mail were lost (I don't know how) twice.

They assign a number to the case, but each subsequent e-mail has a different one, so after two exchanges of information, the employee does not know what message to look for.

The matter is still not settled. I am unable to express my frustration with the situation that has arisen.

Maybe it would be better if I don't write anything and keep silent about my opinion about it!

I have a house about 150km from the place of residence. When I come on vacation, I give the meter by phone. After the meter reading in this way
the bill comes and, surprisingly, a new contract. It was found that I have too little consumption, so you need to change the tariff to pay even when not
consumes electricity. Yes, I was done twice. A thief company. And a new hit, gauze sales. As gas from Tauron may be more beneficial for the load, as Tauron does not have a gas installation. He will have to lease from PGNIG. Dumb maybe fools.

One connection 4 complaints, nothing can be found on the hotline.

Huge queues and unpleasant service. It's better to do what you can on the internet. As I was here recently, there was no water in the dispenser and no one replenished. Parking for bicycles far from the entrance behind the building. An unpleasant bodyguard

Chaos and misinformation. Inconsistent information on the hotline. Each consultant says something different. Switch between departments back and forth. You can be disconnected in the middle of the sentence after 20 minutes of waiting. Please send me an application to complete and will receive the wrong document the next day. Another wait for the hotline ...

Run away!
Even if it was the last energy supplier in the world - believe me, it's better to live without electricity. For your own good - don't sign a contract with them.

Unpleasant service, during 15 min. visits gentlemen did more harm than good. They were disrespectful and rude towards the client.

the company is located in a nice location, an interesting building almost in the city center on the main DTS road, well visible, interesting interiors, I recommend

The contract for electricity in the garage extended itself, for 3 years, an increase of the bill by 50% (I changed the plan to a less favorable one). For 3 years I can not change the tariff, I can only cancel the toll point, terminate the contract and sign a new one - someone will come, remove the meter, return in a week and reinstall it. Typical extortion. You can make a new logo, beautiful website, but customer service and approach are still deep PRL.

Tauron >>. A more incompetent company THERE is not working there too many people you should slow down half and the one that has been properly trained every time you call their helpline with a question every time you get conflicting information, write to them with the question you get the answer on a topic other than in the question of a bunch of morons would be 0 stars but there is no such possibility in this opinion
TAURON DNO =

It's kind of a misunderstanding to deal with Tauron. A million redundant paperwork, with a lot of information that should be filled in by qualified electricians, not people who have no idea about energy. Contact with them is even more misunderstood. The secretary informs that the waiting time for a connection is less than 1 minute and in fact the waiting time is an hour or even longer. I have worked with many companies, but this one is the most disorganized. I'd like to give -1

5 stars ONLY and only for Patrycja Malicka, who was the first to be a really competent person and she helped me a lot. I wish you all that you would ever find her. Although I think I wish her a better workplace;)

Other people ... no comment. I've been dealing with them for a week and nothing could be done. Tauron should seriously consider new training and standardize procedures.

Greetings to the genius who invented a brazenly misleading sales technique where a Tauron employee calls and informs him that he wants to "confirm the terms of the contract". Embarrassment.

50 mins connection and nothing came of redirection and waiting. inexperienced service.