Jacek Traczyk Review of Tauron Polska Energia S.A.
Chaos, lack of organization and separation ****. T...
Chaos, lack of organization and separation ****. The previous owner of the apartment had an agreement with them - I decided to go to another service provider and my problems started here. First, a letter that was a punishment for terminating the contract - a contract I did not sign with them - what I did get was via post. After explaining the helpline, I was advised to ignore this letter and pay the normal settlement at the end of the notice period. Unfortunately, at the end of the notice period, I did not receive any invoice and after a month the SMS with information about arrears and the amount about four times higher than it should be for this month of consumption. After the telephone intervention no one knows anything and was promised to send an invoice to the mail. Unfortunately, the promised e-mail did not come. At the moment I am losing my time waiting in the 11-person queue at the customer service point which is located in the smallest of 3 buildings that are in my city. Regardless of the outcome of the whole case (and probably something "nice" to surprise me while explaining the absurd settlement) I already know for sure that the decision to change the supplier was a hit decision. The slogan "Polish Energy" is very well received, provided that we interpret it in accordance with the teachings of the great prophet and philosopher Testovirona. One tiny water splash in the service office. In summary - I definitely do not recommend.
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