Warning for new customers: Please visit Tauron in ...

Warning for new customers: Please visit Tauron in person.

For over a month I have been trying to connect the meter to the premises. At the beginning of the helpline, they ask you to do things online, which is almost a miracle. The service is hopeless. The information given by one consultant contradicts the information of the other. You have to wait a few days for an e-mail reply, and when you try to speed up the matter somehow by calling the hotline, you get the answer "we will verify and call you back tomorrow". Why does it take 24 hours and not 5 minutes to verify my information?

The online filing system is not working. After sending, not only attachments but also data in the form are lost, which I understood when the employees, despite viewing the submitted application, did not have the necessary declarations or legal title. Documents that I sent via e-mail were lost (I don't know how) twice.

They assign a number to the case, but each subsequent e-mail has a different one, so after two exchanges of information, the employee does not know what message to look for.

The matter is still not settled. I am unable to express my frustration with the situation that has arisen.