It seems they have a new business development strategy, send fraudulent invoices to companies that have never requested services and hope they don t notice . I have no idea who they are but what a shady way to conduct business
Cancelled their service and continue getting bills two years later. Not sure what service they think they are providing as they don't have access to our information to create ERISA reports. No one will respond to multiple attempts of contact.
If I could give Zero Stars I would. Started paying them in October 2020, went to use my benefits May 11th 2021 and they didn't have me approved. It's June 11th 2021 and still not approved. Over 6 hours on the phone and 8+ supervisors. They say no one above them will call me because the higher up don't care about these kinda things. This company needs to be shut down because its fraud. Prove me wrong and call me. Supervisor Stephanie and the rest of ur supervisors have my number
Worst company! I wish I could give a zero star. Contribution errors were on going. Missing $ and they would blame system updates. Call to discuss the discrepancy of missing money in my account. The representative sent a request to have it updated and they took out MORE money. It is bizarro world. We are leaving this company 100%. RUN!!!! This is the first negative review I have ever written
A family member got a mailing stating that they were enrolled in a TASC elected benefit account. We did not request to enroll in TASC. Their phone number does not allow you to get in touch with anyone and it s just a circle of automated menus. There is no way to actually speak with anyone. We did not order this and have no way of figuring out why we got this mailing and why it claims we are enrolled in their system. There is nowhere to leave a voicemail with inquiries either. I also see where the Better Business Bureau shows them as a one out of five star rating as well so obviously I am not the only one who feels this company is doing an extremely poor job!
Zero stars..I'm a broker and when we took over the existing lines of coverage for one of our groups Tasc was already in place, we had never worked with them before. The group wanted to keep tasc due to timing for the first year then transitioning away at renewal. We submitted to tasc a termination notice, such as we would give to any vendor (i.e. Aetna, UHC BCBS, SunLife, Allstate Etc. Etc.) a letter terminating services, on group letterhead signed by group admin....LOL not good enough for TASC. I as a broker have never dealt with a more frustrating vendor in my years of experience. There is not enough space here to list all of the trials and tribulations of attempting to recoup my groups money....but I can tell you that at this point we now have to engage the groups attorney to put this to bed...Nightmare, it's no wonder they have such low google review numbers.
Loved this job! Everyone works together as a team to get the job done!! I am hoping to go back and become a permanent employee one day, since I was only a seasonal! I was so sad to leave this company! Everyone works very hard to get the job done successfully!! My last day was March 31st and I miss it already. I will be looking for the next opening to reapply at TASC which is really an awesome company to work for!!!
I guess sitting on hold now for 55 minutes is a great time to leave a fair review. Non-responsive internal sales reps, hold times average 60 + minutes, all service related requests are automated losing that human touch most compliance vendors offers. I was able to reach customer service after 75 minutes and they were super helpful. It's hard to be upset at customer service when they're poorly staff. Management gets 1 star, but customer service was helpful so I gave them 3.
If you are a business, looking for a company to handle administration of your FLEX account, consider yourself warned, DO NOT contract with this company.
Unless you enjoy dealing with your employees' frustrations and complaints about how difficult it is to use this benefit. And shouldn't a benefit you pay someone to provide for your employees be just that? Well I can tell you there is no benefit dealing with this company, it has been nothing but a burden.
As I write this, I've been placed on hold, most likely indefinitely by Germaine, a supervisor, who has informed me that the charge of $1300.00 they debited from our account in error over 6 months ago would not be refunded until I paid our quarterly statement I received in the mail the day before. He also refused to transfer or provide the contact information of anyone who had authority to refund our money prior to paying our quarterly invoice.
At a minimum, their practice is highly unethical, although the methods and deceit they have employed to hang on to our funds could easily be argued as fraudulent. If you are an employer, stay away from this company.
This is an absolutely terrible and unreliable company. For some unknown reason my card stopped working. I had to call Tasc customer service. OMG. Their menu is designed in a way to send you away as much as possible, you have to hear to a lot of options before they actually connect you to a rep. Then the reps have zero enthusiam in assisting. They jusy do NOT care a tiny bit. They keep asking the same question a dozen of times and say that they cannot hear (???). Not just one of them, several. No one ever asks : How can I assist you? Is this a customer service or a joke?
tasconline.com
