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Brian Brumpton

4 years ago

If you are a business, looking for a company to ha...

If you are a business, looking for a company to handle administration of your FLEX account, consider yourself warned, DO NOT contract with this company.

Unless you enjoy dealing with your employees' frustrations and complaints about how difficult it is to use this benefit. And shouldn't a benefit you pay someone to provide for your employees be just that? Well I can tell you there is no benefit dealing with this company, it has been nothing but a burden.

As I write this, I've been placed on hold, most likely indefinitely by Germaine, a supervisor, who has informed me that the charge of $1300.00 they debited from our account in error over 6 months ago would not be refunded until I paid our quarterly statement I received in the mail the day before. He also refused to transfer or provide the contact information of anyone who had authority to refund our money prior to paying our quarterly invoice.

At a minimum, their practice is highly unethical, although the methods and deceit they have employed to hang on to our funds could easily be argued as fraudulent. If you are an employer, stay away from this company.

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