Today i had an unexpected visit from lisa to renew tenancy. I had account queries that she dealt with promptly. LISA was very informative and helpful and put my concerns to rest. Professional and a pleasure to deal with. Thank you
They can't do there job as they tell me a different story every time I phone about my council tax they know nothing about universal credit and mp is now having to deal with them
Called for information about my freehold and spoke to Louise and Elaine. Both ladies were very friendly and helpful. Thank you.
So distressed kept waiting on phone 3 times tried to contact. The answer is by some nothing to do with me. I dont make rules with reductions. This has made me so I'll. Dreadful customer service. Took nearly 2 hours . Understand situation but no real apology. Christopher pincher needs to know dreadful customer service.
After to speaking to a helpful person on the phone here.I went in the same day to obtain some paperwork, all sorted very quickly and efficiently.
How much would it cost to take a old sofa if your on universal credit
I am 79 yoa on Oxygen 24/7 your operative working on bin collection service needs to go back and learn how to speak to people with some sort of professionalism. She was coughing and spluttering down the phone, I explained that I would soon be acquiring a new armchair and I asked the procedure for taking this away. I was told I must take it to our bin collection point which I explained was 80 to 90 yards away, I explained that our bins were collected outside my door because of both my wife and I with regard to our health, to which she told me it would be 15 Pounds to which she replied we have no facility for that, at this point I became irate and put my phone down, for my self I would like to apologize for my lack of patience . but I find that your lack of resources to assist O A P is quite disturbing. I therefore place the Council at lowest.
Useless helpline. Garbled and without an option to listen again- followed by disconnection. Typical of Tam Bor Council service. Would give no star but you're not allowed this option.
Some staff are more than happy to be helpful and supportive, but when it comes to putting in a complaint about a member of staff that is vile, unprofessional, intimidating, rude need i go on, they soon have each others back and dont follow there own policies when it comes to complaints. They need to brush up on the terms and conditions along with policies and stick to what it says in black and white and do there jobs properly.
Popped in today to enquire about my Council Tax, and about getting single person reduction on water bill. The lady on desk was nice n helpful, Thanks.
An odd bunch of people living in absurd and ridiculous reality. Rent the land to a commercial site then put council parking meters on the only parking around it. What business are they in? Fining people at well. In what age, do you live in? Tamworth Council lives in the age of absurdity.
Poor council, poor policies, a let down to the residents of the borough.
The staff here are well trained friendly and helpful.
After a previously bad experience, I feel that I needed to amend my review and with a big thanks to deb in the housing team for her advice and great customer service.
Thanks.
Tried all morning to get through to pay a bill and also report something only to have to listen to the same message over and over again, even after ringing another department it's the same too. "the number you have called is busy, to use to ring back please press 5". Sort it out Tamworth Council!
Staff tell you conflicting information and you end suffering for it in the long run, no care given. Should change your vision to 'we dont care'.
by far the most rude vile people i have ever delt with
My father had been paying joint council tax for 10 years when he should have been paying single occupancy. This was all sorted out and refunded within a couple of weeks. All staff were very helpful during this time
Absolutely terrible service, phoned at 3.30pm, so hardly a busy period, after 20 minutes could not hold on any longer!!!!! If this was a proper business it would never have any customers
Housing repairs absolute joke wates have been excellent tbc diabolical rendering still waiting to be fixed 4 months on is it so hard for one individual to authorise a job
Would give zero stars if I could. Just no help at all.
every single time i have been to the council offices i have been spoken to rudely either by the beast on the front desk or by one of the staff on the phones thats if they even turn up where and when they are supposed to missig appointments More
Don't care about state of your home they just won't your money had work done all codged work10 weeks to have leek repaired just rrad due to a little bit of snow the big bin lorries wont be out cant cope with snow but cars can
tamworth.gov.uk