TAG Heuer Reviews

Excellent costumer service. I have not been treated that well by any other brand. Keep up the good work.

Professional reception and quick care. Simple explanations and a love of watchmaking that can be felt. Quote made before intervention. At the service of the client.

Very poor service, I sent my watch for a cleaning and change of a leather strap, after 8 weeks, when I went to pick up the watch at Tourneau in Coral Gables, the strap didn't lock and it had to be sent again to the factory, no quality control at all, when they were supposed to check the leather strap function.
After almost three weeks, still waiting for my watch.
I won't recommend any body to buy any of these watches.
Very unsatisfied customer.
Juan Perez

Only reproach too fast .... See to add 30min or leave room for the visit of the museum at the end

I bought a brand new Tag in 1985 and it was working well till last year. I sent it to the Tag dealer in UK and got a reply watch is too old parts no longer available so basically l throw it in the bin!. Mercedes Benz still have parts for cars sold 30 years ago!.
Tag should show some compassion for a person owning old models instead of just giving a one line shrug off reply. This watch has great sentimental value.
Please buy a Rolex or Breitling. I just did

Unfortunately I only had bad experiences with Tag Heuer. I can not list everything here. I bought my watch from a verified dealer for 4500.- in 2016. Macken had the clock always but you swarmed me off. Now I wanted to get rid of one of the worst mistakes so I can sell the watch, but TH says either a full service or nothing at all. I have not experienced such bad customer service in a long time. I will certainly never shop again at Tag Heuer. All bottom drawer.

Worst customer service ever, do not spend money on this watch brand. Casio and swatch have better after sales. After having a 4 year of watch crown breaking was told by Tag that it was my fault and general wear and tear, so you heard it hear first, Tag Heuer crowns are not expected to last more than 4 years!

I sent my Tag-Heuer watch for service at the start of July and paid the amount immediately after the quote.
Time passes and I decide to find out where the service is.
The watch has not been touched since early July because of the covid effect (closure, ect ...) and therefore the watch is ready around mid September only.
A lamentable service because no email to notify the customer of the delay.
On the other hand, it is obviously payable in advance.
Covid on the safe side.

Very nice visit during the heritage of watchmaking.

Please do yourself make a favor and don t buy a Tag Heuer watch! Learn from my nightmare I am having with this company, I want to avoid other people to spend lots of money for nothing

I have paid almost 3000 Euros for a beautiful watch (see attached picture) that has to be sent continuously for repair (so far more than 15 times already ). Apparently, it gets magnetized (and believe me, I am not putting my mobile phone on it), then it doesn t work well anymore and the Customer Service keeps telling me it is a very rare case (well, seems I have won the jackpot then). But the worst is the Customer Service is not willing to give me any solution. After many interactions with them they just keep saying send it to us whenever it is not working so basically they tell me we don t care about you and your problem with our watch , which is a shame for a company that sells such expensive items.

Bottom line: Horrible and non-effective Customer Service, once you buy an expensive watch from Tag Heuer they leave you alone with your problem if it doesn t work as it should buy a watch from another manufacturer and you will avoid lots of headaches and pains. Feel free to contact me if you want to know more details about this nightmare
Marco Rodriguez-Junker

If you have the opportunity to visit the museum do not hesitate, it is beautiful.

Very bad experiences at Tag Heuer and Schaap and Citroen. Watch from 2350 already returned twice for repair after six months. waiting two months now for a response from Tag Heuer. In other words, a disappointment for a brand like Tag Heuer. Poor quality, poor service and a much too high price for this quality and service. Missed opportunity for Tag ..

Beautiful sunny day I am the driver Patrick who set up the security markup for the company tecpro Tag heuer super nice people thank you for the day of September 21 with stable Red Bull the class transport company Marports for which I ride

Service staff on the phone very friendly and helpful. But the duration of the repair is unacceptable. I have been waiting for my Tag Heuer Connected Modular for over 13 weeks, which I had to send in for repairs because the display was burned in.

My connected for about 1500 euros went a few weeks after the 24-month guarantee period broken. The TAG Heuer repair service sent the watch back irreparably. Then again rather a 200 Euro Samsung. A huge disappointment!

My watch leaked 3rd year in. They delete my comments on facebook. Horrible CS.

2 times request for my tag Heuer sent by email, no answer.