Sure Print & Design Reviews

I've printed custom booklets with Sureprint 3 times, and each time was a very pleasant experience. High quality products and excellent customer service. I highly recommend SurePrint!

I've just had my first experience self-publishing a book and things went far smoother than I anticipated because of the great service that I received. They worked hard to match my timeline during the busy pre-Christmas frenzy and I could not have been more pleased with the quality of their work. I really appreciated that they responded immediately to any emails I sent. It provided great peace of mind to know that my work was being produced so professionally.

This company is truly one of the best companies that I have worked with. The customer service is incredible and they care about your projects as much as you do. I greatly recommend this company to anyone who is dealing with printing and designs. I will definitely be using this company again and again. Highly Recommend!

Thrilled with the final package, customer support and graphics design were helpful and informative, signed, sealed and delivered on time! Love it thank you so much for helping us with our project!

I am not a publisher or author, just a person who wrapped up years of family research into a 60 page document. I am extremely proud of the printed and bound copies that Sure Print and Design did for me Their website was very user friendly, their service excellent and timely, and the end product was so professional and of high quality. Thanks Anne and everyone there. Charlie

Thanks to Sure Print & Design, I have authors' copies of my novels that I am proud to display. The quality of the printing is impeccable. More importantly, the team is attentive, communication is seamless and deadlines are not only respected, they're delivered ahead of time. In an impersonal industry, their personal touch is appreciated.

The quality of the books produced by Sure Print is first rate - and at each stage the staff help you make sure that everything is set up properly from your files. They give good advice on things like the quality of paper you need depending on what end result you want, and whether you have colour or black and white photos included. The photo quality and colour were excellent in my books. I needed a bit of adjustment to my cover art and they did that as well, as an extra. My books were delivered on time and exactly as I had ordered, and I was delighted with the final product.
The price is reasonable as well.

Amazing services, very pleased! I've had this book printed before, but I was looking for a company that was local and could do a small run of books. They were quick with order, turnaround time, and shipping. Overall a really great experience, great quality and great customer service. I will definitely be using this company again for printing. Thank you!

Excellent to work with. Efficient process. Top notch communication. It allowed us to print our first book ever - and they made it easy. Perfect for beginners to pros.

Sure Print & Design has exceeded my expectations every step of the way. Their patience, advice, easy to follow instructions were exceptional. But it is the print quality that blew me away. Better than perfect!

I self published a textbook. Sure Print's website was easy to use and quick. Their prices were reasonable. They had optional extras. The account manager I was assigned to was efficient and helpful. The book turned out great. I would recommend.

I used them to print my paperback book and they turned out great!
They were very transparent and helpful when discussing printing options and prices. I will be using them again for my company's future publications.

Referred a client here to get their books printed. Isaac was a big help and guided them through the process very clearly, they were very happy with their book! Sure Print has many printing options available.

These guys were absolutely fabulous. They printed 36 books for me (2 copies of 18 different books), handled all the details such as paper and cover choices, and even helped with the graphic design (Byron is AMAZING) on a few issues. Always friendly, always professional, and when the books arrived...I was blown away. Amazing quality. Will bring all my future printing to them for sure. Can't recommend them enough.

Wonderful service, the staff at Sure Print & Design were great to deal with, both on the phone or in person. The quality of the final product was top notch and I am very pleased with the entire experience from start to finish.
Anyone looking to have printing done should definitely consider Sure Print & Design for the job.

We did a large order of custom books with Sure Print. The books looked amazing and the staff at Sure Print worked very hard to ensure that we received a quality product in a timely way.

Excellent service. The support provided was sincerely appreciated. The final book we received was beautiful and has been well received by our clients. Thank you!

Sure Print made my first children's book a simple process with amazing quality results. Highly recommend them to anyone and their pricing is competititve.

We were very happy with both the product and the "hand-holding". Would certainly go back if we had another book!

This is the first edition of my Thesis and I am very impressed with the book that was printed. I have already started work on the second edition and it will be even better than the first.

I've had a few projects printed here (perfect bound comics, colour covers with black and white interior pages) and the results are quite nice and reasonably priced. I like that they're able to ship my order to me, as I don't have a car and don't live near them. Their turnaround times are great, and listen to feedback and answer questions well.

The quality of the printing was amazing, I was thrilled at the clarity, the paper quality and the binding. I was producing a small job (8 copies) and the interactions I had with the company was professional, and prompt. They guided me through document requirements and answered my questions. The turnaround time was swift. A pleasure working with them, I would recommend them to anyone! I was printing a document with lots of digital artwork and it came out beautifully, I was very pleased. Thank you.

Fast and professional printing service. I used the online Instant Book Printing; received spine thickness information and electronic proofs the same day as files submission. Excellent quality printing. Quick turnaround (within time frame stated on website).

I had a great experience printing with Sure Print & Design for my self-published book. We needed a second order quickly after the first run and they were very accommodating and communicative. Isaac went above and beyond :)

There was a mishap in the print for hardcover that they send out for finishing. I was so disappointed because my client and I were 3 days from the book launch. Sure Print suggested a great solution and rushed the work to resolve the glaring issues before the book launch. I was very happy with how prompt they were with emails, calls, and following up on the status of my order. I would definitely recommend this printer for someone who is looking for high standard quality and have a smaller budget. Thanks again!

EFFICIENT SERVICE: quick and patient responses to queries and fast turnaround time. Document guides are readily available and easy to understand, and the cost calculator is helpful and true. E-proofs lack print markings, though; so it's a hit or miss if you want to do any precise design. Would be nice to know how their printers are seeing your layout. Not a problem, I guess, if you're a seasoned book designer.

This company was amazing. They did everything that they promised. Their quality of work exceeded my expectations,. The staff was so helpful, and their pricing was reasonable. I was quite surprised at how fast they were able to print my book. i would highly recommend Sure Print & Design

Horrible experience with this company. Worst customer service I've ever experienced. I highly recommend staying away from this company.

I would highly recommend this company for self-publishing of your book. First class service throughout the process, and high quality of final product!

We are very pleased with the quality and service we received from Sure Print & Design and would happily recommend this company!

The 120-page, hardcover, 4-colour publication that was produced was exactly how I envisioned the end result to look like. These guys did an exceptional job producing my book. I am very pleased and my client is over the moon. Many thanks. There are other projects in the works right now and I will not hesitate to have your team have another go at it. Thank you once again.

Courteous, prompt and helpful service, fulfilled my order on short notice.

I just recieve my second book and it looks and feels fantastic! Anne was a pleasure to work with, answering my questions and anticipating problems due to my inattention. I highly recommend using their services and will be sending book three to them to work their magic, early in the new year.

I really appreciate the attention to details and it shows in the quality of work.

Thank you again.

I printed the new print issue of the magazine I run - 8.5x5.5 full colour, 114 pages. I'm so pleased with the quality and the price (which was much less than other print shops I looked at). They were really helpful and patient with changing designs and giving me proofs to make sure that we would love the final product. Big love!!!

Had a couple of photo books printed by this company and I really love them! I have to actually print a couple more because my family loved them so much :)

I recently got a Banner for my marriage printed at Sure Print and Design and is awesome!, nice job guys! Thank you !

Amazing quality long lasting paper binding. Great price and super attentive service! Thanks Sure Print!! looking forward to our next project.

Great customer service and value for pricing. Highly recommended!

Highly recommended especially for first timers. Anne was very helpful and patient and professional. Online price calculator is unique in business. Turnaround was fast and product was Publisher Quality!

The folks at Sure Print were great to work with and the quality of their hardcover and softcover books were outstanding!

The team at Sure Print & Design were amazing! I was just printing a couple copies of a novel, with no previous experience or knowledge, and the account representative, Anne, was so helpful and patient with the formatting I had to do and was quick to answer all questions that I had. Their service was very quick and affordable and I would recommend Sure Print & Design to anyone looking to print for any reason!

Sure Print & Design did a wonderful job printing my first book of illustrations. Anne was super helpful while I was placing the order, and the books came out perfectly. The high quality paper and binding feel and look great. Thank you!

As a first time self publisher I was delighted with the Service provided by Anne and her team . This extends into the finished product with a high Quality and very timely delivery . In the future I will continue with them , and highly recommend their printing services .

I want to recommend Sure Print & Design. They delivered on a tight 24 hour schedule, fixed the pages we sent them, and offered a delivery option to save us a trip. Our timeline was a tight Thursday digital delivery to them with Friday turnaround for printed copies of a 75 page perfect bound brand guide for a business partner meeting. Their pricing, constant communication & delivery was exceptional. And the book they delivered to us was dressed to impress with a slick cover as any brand guide should be. Thanks, Byron, for all your assistance!

came here to get one of my publications printed and could not be happier with my experience. Isaac really helped me out and guided me through the process. Thank you!

Absolutely love and appreciate the service and quality output from Sure Print and Design. I priced my printing needs at an office supply store and found I could get a much better outcome for a better price here. Initially i was confused about exactly how to format things, but they walked me through every step. I've been back three times now and will continue to use their services.

We had a blog transferred to a book-it turned out amazing!!
Anne was so helpful, patient&professional-no question/concern was left unanswered.
Highly recommend this service/company for any printing needs.
Thanks Again for a wonderful book!!

I looked all over to find a bindery that could produce my autobiography. I interviewed many suppliers and picked Sure Print. They were outstanding. Fair price, great service, and fabulous end product. I highly recommend them.

I'd never written a book before, so didn't really know what I was doing. I found Sure Print & Design on the internet, and, after contacting them and having a chat, decided to go for it and ask them to print my project. That was before I'd even finished the book. During the final stages I contacted them several times and they graciously walked me through the steps I needed to take - offering advice when I asked for it. Today my books arrived and I couldn't be more delighted with the results. The printing is clear and crisp, the finishing is wonderful, and the artwork is just what I wanted. I have no hesitation in recommending the company - abolutely great results!

The books we've ordered from Sure Print always come quickly and are of such good quality! We've been extremely pleased with everything we've ordered and are definitely going to continue ordering from them in the future.

I went with Sure Print for my latest book project.
Anne was awesome to work with- she answered all of my questions and was great to work with.

The books came on time, and look awesome.

I look forward to working with Sure Print for my next book project.

I came to Sure Print with a word document and a dream and with the help I received from Anne Lam I came away with a book that my grandchildren were excited to open on Christmas morning. This company is a treasure!

Amazing customer service! Our books turned out absolutely beautiful!

This was my first time printing a book and Sure Print & Design did not disappoint.
I printed my hardcover Photobook here and it turned out spectacular. My work contained a lot of his res photos with many colours and was worried about how it would turn out, however the quality of the print was incredible.
The customer service as well is unparalleled.
You won t find any other place in the GTA that does what they do at their prices.
I highly recommend!!!

The team at Sure Print was responsive, professional and patient. So helpful and did an outstanding job! Would recommend them to anyone!

This is the second time we have worked with Alicia and Sure Print on a custom cloth-bound notebook for a luxury winery client. Each experience was very positive from the estimating process through the final delivery. Our client and we love the end product and will definitely want to work with them on future projects!

Just had a book printed up and am very pleased with the results. Everyone I dealt with were very helpful and kept me up to date with the whole process. Highly recommend them.

Friendly staff and very professional. Great customer service and quality prints. Just received my books today and they came out beautiful. Will recommend to others. Wonderful experience.

My experience with Sure Print and Design was excellent. Most importantly, their product is excellent: beautifully bound, sturdy books, clearly printed on quality paper. However it was, for me, the personalized service that helped me make the right decisions and accommodated special requests that stood out.

I strongly recommend Sure Print & Design. They did a a superb job of formatting, designing and printing a book for me. Their product is of high quality. The staff are extremely helpful and competent, and their prices are reasonable.

Thanks to Anne and the Sure Print team for doing such an amazing job with a short turn around at a super busy time. My custom board book looked amazing. It printed exactly how I envisioned - from the colour consistency to the perfectly cropped rounded edges. A lovely job that was enjoyed by all! Very much appreciated their hard work and they were a pleasure to communicate with.

We were tasked by one of our top clients to create 5 hard cover books, each with a unique cover. After coming across Sure Print & Design, I knew they were the vendor that would be able to satisfy our client demands and wishes: side sewn, soft touch laminated hard cover with printed end sheets. Form the very beginning, Sure Print helped lead us through this project.

The quality of the final product was exactly what our client was looking for. They are thrilled with what was produced and by extension, we are as well. I would highly recommend this company.

Awesome experience. The team has been very helpful and the quality of the prints are exceptional. I will order again.

I'm a publishing industry professional who wanted to get every single custom, nitpicky detail of my short-print-run book project just so, from the trim size to the color processing, paper weight, sewn binding, cover material, foil stamp, and wraparound glossy dust jacket with printed flaps. I searched a long time for a printer who was not only versed in all these details but also confident and communicative enough to explain them and guide me through every step of the process. Sure Print & Design was the absolute best choice. Their pricing was competitive with other services I got quotes from, but their level of custom input and quick, clear correspondence made them the clear winner. I could not be more satisfied with my beautiful, finished book it really is a work of art (if I do say so myself) and couldn't recommend their services higher. Thank you!

Many thanks to Anne for her assistance and professional service. I highly recommend the services of the Sure Print & Design Company. I am very pleased with the high quality and timely delivery of the finished product.

Great experience - I had a book that needed to be printed for a very important family occasion, and I had left it quite late. Byron at Sure Print was very helpful in walking me through the process to get the book print-ready. He was quite to reply and kept me updated on the status of the job. It was delivered 3 days before they had promised it - amazing job! Thank you to Byron and the team for being so great. I will definitely be using their services again.

I was very pleased with the services that Sure Print & Design have provided. I am part of a non-profit organization and had a pretty limited budget to work with, but Sure Print & Design helped me make the most of that budget. The quality of work was excellent and communication was always prompt and helpful. I highly recommend Sure Print & Design.

Our group had a couple of print orders for a project recently and we are happy with the results! We had overall good feedback on our project thanks to the good quality of books and reccomended this company to others.
Thanks again!

I've been working with these folks for the past year, preparing a new, large songbook for printing. They won the "lowest price" competition when I first went out to bid. (By a lot!) But I didn't realize they would also be the winner (by a mile) in the customer service department. I've been working with Alicia, their account manager. I'm embarassed to say how many emails I've sent. She's been absolutely, unendingly fast to reply, clear, helpful, and endlessly patient with me as I slowly acquire knowledge in book printing. I train customer service people for a living, and Alicia (and Sure Print) deserve 10 stars on a scale of 1 to 5. The quality of their printing and paper is tops, as well. I couldn't recommend these folks more highly. I'm an extremely happy customer. (I'm a Virgo, too, so this praise means more than usual) :)

This is an EXCELLENT printing business! I have been a few years late on this but I had some books printed for my children here. They wrote stories and I printed copies for their classmates and the quality and price were both amazing. Even the teachers called to say how impressed they were with the publishing and asked where it was done. And the price was very reasonable.

It took 8 weeks as promised. Great communication during the process. My 1000 hardcover books were printed exactly how I imagined. Thank you

A great company to work with and a great product produced. It was easy to create the book to the required specifications, they did a great review, and the printing and delivery was very fast.

Just finished a printing project with Sure Print and Design. The project was executed really well and everybody was happy. I really recommend them. Alicia is very professional and trustworthy.

I just got my printed booklets in this morning and they are wonderful.
These guys are wonderful to work with and so much more cost efficient than the big franchise companies. I would recommend Sure Print and their team to anyone I know. I will be using them again.

Outstanding customer service on a relatively quick turnaround AND excellent quality at a better price than any others in the city! We were walked through every step to ensure that our book order would be produced and delivered on time; not only that, but the final product was perfect. THANKS AGAIN we will be back for future book jobs!

Protip: So many places on Google reviews have false 5 star reviews. Sort by low reviews. This place is nice if everything goes fine but if your job gets botched expect zero consideration, service, and fair recompensation. They did not give one damn and dragged the whole process of fixing it for months.

In the end the only solution was to go to another print shop.

The product is beautiful, and all the staff were happy to help at every point in the process.

Rebecca Eras first book, A Treasured Past: A.C.A. Howe s Adventures, was beautifully printed with this exceptional print and design company. The team did everything and more to ensure the book was exactly as described. All in all, they are the best of the many options our there.

worst customer experience, their communication was terrible, WOULD NOT come back here again

Wonderful experience! Very professional, helpful, prompt and service with a smile. In my book you will always be a ten star rating!

Just got two big book orders done here and they went above and beyond the quality I was hoping for! Turn around was super fast and their customer service is superb. I would recommend this to anyone who needs books printed!

The quality of the product is good but the customer service sucks, worst I've had to deal with so far with my book. It's similar to speaking with a robot, not very personable considering the amount of money I was paying them.

Anne helped me with my questions and have me great ideas

I had an excellent experience with Sure Print and Design. I appreciated greatly the personalized service and live technical support when I was navigating the process, and everyone has been thrilled with the quality of the final book.

So over the top excited about the proof I picked up today of my autobiography book. It is perfect and the proof was produced quickly. I can't wait to get my full order. Thank you so very much!

From giving me information and advice, to helping me set up my print files, Sure Print & Design made the process of ordering my first hard cover book easy. I would recommend them 100%.

WORST printing experience I have ever had. Constant miscommunication, TERRIBLE service from the front desk, and a POOR quality product.

Final prints had words going off the page, books were warped and poorly cut, glue leaking out, and the back of one of the books were cut. They had the prints wrapped and tried to pass it off, but luckily I checked before leaving the shop. ZERO quality control.

Would never go again or recommend anyone to print there. Anne, who sits at the front desk was rude and standoff-ish from the start, making false promises to resolve any issue and made the experience outside of unbearable printing quality even worse.

Was promised to receive a free print to make up for it only to tell me they wouldn't do it two weeks later when I took them up on their offer.

Poor communication, false promises, bad quality service and products.

Absolutely ridiculous. Print elsewhere.

EDIT:

In response to your "clarifications" I did not receive my free print. All four should have been reprinted in the beginning. I accepted two because I had a deadline so I had to submit inadequate prints in order to meet that deadline. So thank you.

The fact I has to go in person MULTIPLE times for a single order alone is ridiculous. The free print was upon my request and was NOT fulfilled. If there was any reason this could not be done it could have been said in person as opposed to when I actually want to accept my free print.

Also I asked to speak to the manager numerous times only to have Anne go to the back, wait 5 minutes, return and say she's on a call when in fact the manager was on vacation. Please explain. This is the definition of bad customer service if you have to lie to your customers not only about promising something to make up for YOUR error but about the whereabouts of the manager. I have NEVER had such bad customer service and such bad attitude by a front desk personnel ever.

If my books went through standard quality control please explain why words were going off the page? How does that get by quality control?

I see in the comments there were other issues as well so clearly I'm not the only one. Only difference is that I was on a tight schedule.

The fact I got a response from this within the hour and took over a week to try and speak with the manager speaks volumes to the inadequate customer service of this company.

I asked for you to follow through with your promise and visited twice to speak in person only to be turned down.

I am VERY unhappy with the quality and service and I am VERY unhappy with the way it was handled.

Reprinting two copies was doing the BARE minimum. It shouldn't even be a question.

My experience with Sure Print was amazing. Their online calculator gave me a clear idea of my pricing, allowing me to stay in my budget. From the time of my submission, to getting my proof back and signing on for printing, They provided great communication. During the process, they provided updates when I inquired. Finally, when I got the product back, I was completely satisfied with the printing and quality of the products. I will definitely take advantage for my next book! Thank you!

I ordered a small book print of 14 copies. The staff were very helpful and the printed book result was very professional. Great service. I would definitely use this company again.

Having my own books printed seemed like a daunting task but turned out to be a fairly easy process. I ordered 300 books and they are gorgeous. I decided to go with the "Soft Touch Silk Lamination" cover - a little bit more money but absolutely beautiful and give the book a very classy look.
The books are top quality and sturdy and were a very competitive price.

Hope to be ordering more in the future :o)

Great quality of the books, very satisfied, big thanks to Isaac for all his help.

They printed a treasured translated transcript of my grandfather's journey from Italy to Canada at a most reasonable price. Done so professionally I still cannot believe the quality of the end product! Thanks for creating a permanent keepsake for future generations of our family.

I'm a first time author. Thank you, everyone at Sure Print & Design - you made it so easy and the book looks great!

Excellent service and wonderful quality! The friendly and knowledgeable staff helped me prepare my book for my first-ever perfect bound print run and everything turned out amazing. Definitely my go-to printer from now on!

I recently had some books published by Sure Print & Design, and I was so impressed by the quality! The service was excellent, and they made the whole process so easy!