Found a long hair under my pillow and two small red (dried blood) spots on the cover sheet of which I also took photos. Can't imagine not changing sheets, which even worse during Covid. I made sure to wash all my travel clothes after in case there were bed bugs. Told the front desk employee, they kept saying 'not to worry' and he'll let the manager know. He said they don't have bed bugs because of the type of sheet covers they use. That's a red herring since the cover didn't seal the mattress and they can also be found hiding in wood furniture. No apologies or follow up from them.
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Stayed here for a night with the girlfriend as we were passing through. Not a bad place at all, especially for the price. Good of you just need somewhere to sleep and feel safe.
The first night was alright, but the 2nd night we stayed they had the waterline break and water leaked into our room. First the fire alarm went off at 11:30pm, we had to get dressed and go outside and wait in our vehicle for the fire trucks to leave and make sure we were safe to enter, meanwhile as this was happening the waterline broke and water was rushing into our room. We informed the front desk agent about the issue and we were moved to a different room. Unfortunately it was no longer the same room type we had initially booked, and were informed we would be given a free night's stay for the inconvenience. We were also given 3 different stories about what had happened with the water. First it was someone had smoked in the room upstairs and the water was from the fire suppression, then it was the cigarette smoke from someone smoking outside that set it off, then finally the alarm went off because of the waterline break. We didnt know what to believe. Anyways we decided to stay in the room because we figured a free night stay was acceptable. However come check out time this was not the case, our rate was still the same for 2 nights stay and I asked about the free night, they said the best they could do was 30 dollars off. There was no manager available at the time so I had no choice. But when I got the receipt he only gave me 20 dollar discount. Unacceptable. I made sure to call the hotel on Tuesday when the manager was in and he was unforgiving of the situation as well and at best offered me 50% off the 2nd night. I Told him this was poor customer service, as I myself work for a Super 8 Wyndham hotel, and our hotel would have given a free night over something like this, no question about it. Then he proceeded to try and tell me the tone of my voice was an issue, I told him of course, im upset because you will not help me with this situation, and im obviously angry. I would give them 0 stars if I could, I will never return to this hotel if I stay in Hinton again, Ive also attached the videos and photos as proof. so Warning to any who stay here, if anything were to happen like this, or any other major issue, you will not be compensated for it. It would be better if you chose another hotel to stay at instead!! We should have done that.
Room and service was fine. Just a lot of opening and shutting of doors and kids running up and down hall made it hard to sleep. Was surprised the pool was open.
We stayed for 2 nights. Fabulous location close proximity to numerous services and Jasper. Spacious room, comfortable beds, easy check in and out. Very friendly and helpful staff. Quality and nice breakfast. Unable to utilize swimming pool.
Just renovated fresh paint, new carpet and very fast internet for a hotel, it's definitely not the best but I give five s review for the overall value.
I just visited last weekend and enjoyed my stay for two nights. Rooms are nice, clean and spacious too. Morning breakfast was excellent with different varieties. Good service from staff, they are very friendly. Recommend to visit this place if you are planning to Jasper, it s not too far and compare to Jasper hotels it s very reasonable.
