The first night was alright, but the 2nd night we ...

The first night was alright, but the 2nd night we stayed they had the waterline break and water leaked into our room. First the fire alarm went off at 11:30pm, we had to get dressed and go outside and wait in our vehicle for the fire trucks to leave and make sure we were safe to enter, meanwhile as this was happening the waterline broke and water was rushing into our room. We informed the front desk agent about the issue and we were moved to a different room. Unfortunately it was no longer the same room type we had initially booked, and were informed we would be given a free night's stay for the inconvenience. We were also given 3 different stories about what had happened with the water. First it was someone had smoked in the room upstairs and the water was from the fire suppression, then it was the cigarette smoke from someone smoking outside that set it off, then finally the alarm went off because of the waterline break. We didnt know what to believe. Anyways we decided to stay in the room because we figured a free night stay was acceptable. However come check out time this was not the case, our rate was still the same for 2 nights stay and I asked about the free night, they said the best they could do was 30 dollars off. There was no manager available at the time so I had no choice. But when I got the receipt he only gave me 20 dollar discount. Unacceptable. I made sure to call the hotel on Tuesday when the manager was in and he was unforgiving of the situation as well and at best offered me 50% off the 2nd night. I Told him this was poor customer service, as I myself work for a Super 8 Wyndham hotel, and our hotel would have given a free night over something like this, no question about it. Then he proceeded to try and tell me the tone of my voice was an issue, I told him of course, im upset because you will not help me with this situation, and im obviously angry. I would give them 0 stars if I could, I will never return to this hotel if I stay in Hinton again, Ive also attached the videos and photos as proof. so Warning to any who stay here, if anything were to happen like this, or any other major issue, you will not be compensated for it. It would be better if you chose another hotel to stay at instead!! We should have done that.