Definitely DO NOT order. I have ordered twice in the past with no problem. However this time, I have not received me order. I have sent 3 emails, only receieve automated response. I am very disappointed in their service. They have no phone number to reach them at. They say BE KIND but they are not representing this.
Only gave 1 star because I had to. Horrible company and customer service. I made an order the first week of February and still have not received it. I have reached out to their customer service on several occasions via email (since they have no number) and receive either generic responses or no response at all. Now the preprinted shipping label is no longer valid and my order no longer shows on my account for their website. I have at this point, reported to the BBB and my next step will be to file disputes with my bank to receive a refund. If you would have asked me 3 months ago I would have told you they were great... always sending shipments on time. Now, I absolutely do NOT recommend this company for anything. Customer service is horrible and they try to act like your order never existed when they don t fulfill them.
I have bought 3 different orders from them and have had no issues. The T-shirts are good quality and vibrant colors. I bought 3 tees for myself and 1 for my step-daughter (she isn t that much into tie-dye. It s ok her stepmom is cooler than she is!! Lol!!!! (Just kidding D) I wear mine out all the time and get complimented on the meaning of the shirt every time I wear them. This company is awesome and it started with sisters and I always wanted to start a business with my sisters so I m happy to deal with a small family run business.
This business is a scam. I ordered shirts going on three weeks ago and have not received. If you email them to inquire about your order they just send a generic email saying they re busy and no one will ever respond. They sent a shipping notification when order was placed and the shipment has not left. I finally was able to speak with a Julia she stated the shirts are shipping in a few days I won t hold my breath keep your money and do not order from this business. Bad customer service they do not take after the motto be kind that s for sure
I ordered almost 2 months ago ans nothing. No phone number to call. Automated email responses. Its ridiculous. They sure took my 130 dollars right away. Reporting to BBB and seeing if I can get a refund from my bank.
Terrible customer service. Dishonest business practices. You can order the same product twice and it will be a totally different size or quality. IF you get your order, it may take months to arrive. I gave them a second chance after a lengthy delay on shipping and the same thing happened again. Tracking numbers are invalid because they are preprinted and don t actually become active until weeks later, if at all. Buyer beware on this one. Hiding behind a facade of two young girls starting a company that wants to donate to charity to stop bullying. Despicable.
If I could give a zero stars, I would. I ORDERED AND SPENT 123.00 and it's been 1 month today. I have canceled my order 3 times and just get and automated reply and still no merchandise and no refund. No number to call and there fb page says "sorry something went wrong". Do not waste your time giving them money for nothing.
I have ordered once before and it did take a very long time to ship. But I did receive my shirts. I decided to order the shamrock t-shirts and I did order them on February 22nd. Its now March 23 and no shirts. And I have emailed and continue to get automated email responses. I think it's wrong to advertise BE KIND and then steal from customers. I do not recommend at all.
Although it was a rough process things happen. The Sunshine sisters company is making things right. I give then 5 stars because I finally received communication and my contact has been extremely helpful. The responses stopped being generic and they were extremely apologetic. It looks like they have had a big move recently and many things have happened.Thank you for doing what you can to make it right.
I placed a large order of $134 in total on March 26th and here we are May 29th and I still haven t received my order. I have tried contacting customer service numerous times and I cannot get ahold of anyone. I have filed a complaint with the Better Business Bureau and the company (sunshine sisters) won t respond to them either. I have never in all my life dealt with such BS. Their motto is Be Kind but there is literally no kindness on their behalf. This company steals your hard earned money!
