I startes here after meeting a different ped who fell very short of my expectations. A friend who had 6 kids at the time recommended sunnyside and I have loved it ever since. When we moved away to another state, I tried a few but they all were lacking what I'd become accustomed to from this practice. When we moved back I went right back here, even though its not close my home anymore, I don't care. Good medical care is worth any drive.
The front desk wouldn't allow me to go back with the pediatrician to do my sons check up. Why would a pediatrician not allow the child's parents to be there? Awful place. I'd never trust this place again
Ginny Hiatt was our pediatrician and I can t say enough about how amazing she was. She is naturally low intervention. Her philosophy seems to be don t freak out; let s just observe before we jump to conclusions while validating my concerns. My favorite thing about her is the relationship she establishes with the child. Within seconds she always had my daughter at ease. My daughter even remembered her (which is a big deal for a 1 year old). She is personable, experienced, warm, and as a sometimes overly concerned parent, I always felt my kids were in good hands.
Horrible customer service! Monique is the rudest person you could talk to ! Talk to anyone else but her sooo unprofessional, absolutely unacceptable working for children and the parents .
Sunnyside pediatrics is the best they are so accommodating to there patients and always fast, good quality care. They ALWAYS return phone calls within an hour unlike other doctors office. Would highly recommend !
Unfortunately, since their move things have deteriorated significantly. Wait times are horrific, up to 2+ and the staff really seems to not communicate well, Perhaps that is one of the reasons for the wait times. IF you can get to the doctors you'll be satisfied. However, getting to the doctors is the challenge. Or quest depending on your view. Given how busy life is, the challenge seems not to be worth the hassle.
I received a bill in January 2019 stating that I owe $1,278 from services rendered in July of 2017. I paid the bill immediately and have been attempting to work with the billing department and insurance company since. The original answer I got from the "Manager," KD, is that my insurance terminated prior to the service date. I contact my insurance provider and receive notice that the billing department did not submit the claim in time. I call KD back and she states that they didn't receive the correct insurance information prior to November 2018. Regardless, my address and phone number were the same in 2017 as it was at every appointment from July 2017 until now.
She then proceeds to tell me that she isn't required to bill my insurance, that it is done as a courtesy to the doctor's clients. I asked to speak to her boss, after all she isn't the chief of the company, and I have a voicemail from her stating (verbatim), ".... they said it's not worth their time to give you a call. I am the office manager and I speak for them."
Unfortunately, after almost 15 years of service with Dr. Sandra Phillips, I will be finding a new pediatrician for my children.
I have two complaints about Sunnyside:
1. A nurse came in with her mask on, left to get vaccinations, and returned with her mask below her chin. We mentioned this to the pediatrician, who then told the nurse. The nurse came to our room and was very angry. This was exceptionally poor customer service. While leaving, I mentioned that exhaustion is expected, but getting defensive and combative about an observation is unprofessional. Two pediatricians and two nurses refused to acknowledge or apologize for the mistake or the bad behavior that followed.
2. We track our baby's development very closely. On our last visit to Sunnyside, the nurse said that our baby's growth percentile was very low compared to the past visits. The pediatrician "double checked," and confirmed the measurement. Our current pediatrician analyzed all of the data from our growth chart since birth, and has confirmed that they were wrong. The measurement was off by over 30%.
A healthcare provider who is unapologetic about wearing masks, refuses to accept their own mistakes on a child's growth chart, and is extremely rude is not a healthcare provider I would recommend to anyone for their precious child.
Love this group of doctors. My children have seen Dr. Cox over the span of 20 years. She is thorough and thoughtful. My son looks forward to seeing has favorite doctor Jennifer. The office is 30 minutes from our home and I do not mind the commute as I know that she will give us the best care.
