Structured Cable of Virginia Reviews

I wish I could give 0 stars.. They have worst customer service and as some people said in reviews they are very rude. They messed up my home theater wiring and kept on arguing that they did great job. And don't believe 5Star reviews those are reviews from people who work at this place. Example Chirstopher Davis he is the one whom I worked with. They charge you more for cheap wires. Ryan homes have contract with them and create issues and troubles. I might as well say don't buy Ryan homes if they have contracts with such people.

RYAN homeowners BEWARE they're very rude their customer service is not professional at all I spoke to someone named Frank and he hung up the phone on me they actually installed a faulty old HDMI cord behind my wall and when we went to place our new TV up there so the HDMI cord snapped in half they did not want to replace it they try to say that Ryan home should pay for it however it was their equipment when we paid to have this installed it should have been new cords and wires it was NOT.

Best place i have found to get my security system and home entertainment system.

Do not recommended at all!!! They did not do their job, they didn t deliver on their promise and now we are left with stuff that doesn t work. If you are buying a home at river mill, bring up these issues with Schell brothers and try to get a different company if possible. This is very unprofessional.

This company was very unreliable when they offered me security services as Security Specialists, they claimed they added hardware that was not installed and did not work, their service was pathetic. The good rating they received are very few and questionable, happened long ago. Use a reputable company stay away.

They have the worst customer service. They don t stand behind their product or work, they are a rip off.. so if you re looking to have a TV in install or any type of security system please do your research first and you re deathly find a better deal..

Structured Cable installed all the coax, telephone and Ethernet, Wi-Fi access point and surround sound in my new home in 2015.

First issue. The surround sound speakers were not installed at the same height (about 12" difference between L/R front speakers and 14" between L/R rear speakers). They came and fixed and had to repair dry wall.

Second issue. I noticed I did not have enough Wi-Fi coverage after construction. During the pre-construction phase I had questioned whether the design had enough access points (APs) to cover the house and they indicated it did since they had wired other identical (Jasmine Grove) homes with this config before. One AP was in basement (level 0) and another AP was in stairwell on level 2 (house has 4 levels total, including basement). Bottom line is that I had to install 4 extenders all over the place to get adequate coverage throughout the house. I was more than willing to install more APs up front.

Third issue. The wireless access point they installed (Araknis AN-100-300-AP) did not have great coverage or throughput, and the most frustrating thing is that it would reset itself to initial setting randomly every 6-12 months. I worked with Araknis to try and resolve (updating firmware, etc.), but could never stop it from happening. Frustrated with its performance, I replaced it with a Ubiquiti AC Pro AP and coverage, performance and reliability improvements were tremendous.

Fourth issue. Based on the Ubiquiti performance and capabilities, I decided to install one AC Pro on every floor, using the existing Ethernet ports that Structured Cable installed for smart TVs. I checked the performance of each Ethernet line from the switch to its end-point and found one was under-performing (350mb/s at switch, 60mb/s at the other end of the Ethernet cable). I called Structured Cable to see if they could come check it out, and said they would put me in contact with service tech, but it would cost ~$100 for the service call. I was OK with that (despite the concern that it was an install problem), but never heard from the tech. So, after 4-5 days I called again and left a message. After another 6 days of no return call, I decided to check it out myself. I found that the they had reversed two wires on one of the RJ45 connectors on that line. I installed a new connector, and viola, problem solved.

What this illustrated was that there was a significant lack of quality control, not only in design, but implementation. I spent a total of $3,111 (through the home builder - RYAN Homes) for the surround systems and Ethernet/WiFi cabling and config. One surround system wiring ($1,137) and Ethernet/WiFi ($1974), which was supposed to include "TOTAL WIFI & HARDWIRED SOLUTION: Luxul XAP-1500 Wireless Access Point (1000 mW output power for maximum coverage, Data transfer up to 900 Mbps, Dual Band 2.4 GHz or 5 GHz, mounts to ceiling or wall), 28 " Data Networking Distribution Panel, 8 Port Ethernet Switch Module, 4 hardwired Cat5 data runs, and data networking set up post-closing - Includes wireless access point, setup of customer supplied modem inside of networking panel, 4 hardwired data ports and setup of network". There was little setup provided other than setting the Wi-Fi SSID and password. Despite seeming a little high, I was OK with price since it was being done through the builder (who gave me no choice otherwise) and I assume a professional, no-hassle install.

I have no problem spending money to save me time, but I have little tolerance for a lack of quality. Shame on me for not requiring that they test the lines for me.

The salesman was nice, but clearly my Wi-Fi was under designed, which is on him.

Sorry Structured Cable, I wanted to post something good and find a good partner for the future, but after this experience I'll look elsewhere or do it myself.

I have had a complete IT and Camera System installed by this company - and have required some support with keeping the cameras online due to our internet provider updating their system and closing ports during that process that are required to be open. Structured Cables Operations Manager, Frank, was very helpful and walked me through the process after consulting with the Cam Tech Support people. The system works great with the only glitches being created by the internet provider to date, and these have been resolved with the assistance of Structured Cable. The entire system we had them install is wonderful and if we were to build again, I would certainly use this company. Thanks!

Kevin was patient and answered all of our questions

We recently did a renovation that included overhauling our A/V. Structured Cable came highly recommended by a friend of mine. You could not ask for a more responsive, professional, and competent company to handle all of your A/V needs. Call them!

Awful customer service. They started out being super nice then everything fell flat after that. I wish Ryan homes worked with a better company.

I purchased a new house from Ryan Homes and Structured Cable of VA were supposed to install the central vacuum system for my house. But what they installed in my house was totally different from what they presented to us in their showroom. The one that they had in their showroom had hidden hose, which was very convenient to use, while the one they installed had a heavy and bulky hose that has to be installed and removed every time we vacuum the house. We told them we are very unhappy with that system and we don't want it. But they said they cannot help! Terrible company! This is a fraud.

Structured cable never finished installing my data lines in my house , I have Ethernet ports with no data lines connected to them . It has been this way since the house was constructed . No one came back to finish the work . Not very reliable