Stovekraft Pvt. Ltd Review

Last year I bought the Gilma chimney, I am really disappoint about their product and oil is leaking everywhere. Even their service is very pathetic and no proper.

I bought your product DELTA DLX(3 Burner) during the month Aug 2016.Next month itself the main burner got damaged.To inform the same I tried contacting customer care for more than two week. At last the call got connected and I registered the complaint. Customer care cell informed me that technician will come and rectify the fault with in 72 hrs.
Till now there is no response either from customer care or from maintenance wing.

This was my first industrial visit
It was great time in stovekraft, Friendly employees, nice environment nd production process too

They should be clear there pending amount of Rs 2180080 to turtle medios.

Very very poor quality products. Going by the reasonable price range I bought induction cooker and pressure cooker . But pegion brand products are very poor by quality. Waste of money. Better spend a lil higher and go for other brands.

Nice products. My Kitchen full of Pigeon Appliances. I love the Super Cooker.

I need a written mail from Management at Stovekraft, stating clearly for what reason my product is not repaired/replaced. I need reply via email on urgent basis. Product: Pigeon Amaze 1800-Watt Induction Cooktop, Black. Purchased from AMAZON India.
Thanks
Indranil

One of the worst toll free numbers the call gets cut automatically.

Very good place to work .. but very far from Bangalore.

Absolutely pathetic quality and non existent customer service. If you value your safety then stay away from these low quality brand. You never know when it will blow upon your face.

The WORST AFTER SALE SERVICE, unable to get any spare parts even after registering on customer care number and waiting for 6 months. Don't buy this product, waste of money. Tried to call the Gilma shop in Anna Nagar and Avadi, both shops are shut down for long time. REALLY DISAPPOINTED.

Bought infinity 3 burner gas stove only by design it looks good in picture. after purchasing not fully satisfied. In pic it is looking bright red colour legs after opening it came dark maroon and main thing on the first day.my mother was cooking suddenly cooker fell down from stove to the ground thank god slightly she was little far from stove otherwise any thing could hv happen. cooker fell down from stove to the ground because of shaky pan support. It is shaking and sllippery no proper support. Pan support should be studdy.company should re think about it

worse after sales service ,no responce after many calls and mails, going to consumer forum for my right ...

Bad quality products, bad customer service, wastage of money.

Bought a Handy Chopper XL Green and it stopped working within 10 days of use, the service center says the lid is stuck and a new lid has to be bought even though its in their 30 day manufacturing warranty . Very poor quality product don't fall prey to their Handy Chopper XL product not worth the money.

I never expected that the brand like Pigeon will manufacture such worst products. You are just playing with the life of human beings by manufacturing such defect products.

I purchased a Blackline Cook Top gas stove, just after one week the small burner flame get used to off automatically with leakage of gas, we noticed and we used to switch off cylinder.

Three times your service man visited replaced some component again the issue persisted, i requested for the product replacement but they never bothered.

Since i am addressing my issue on this public forum you should be more concerned, what a pathetic product manufacturer.

Try to retain the customer,save brand image even every want to make money but not like this, if you earn money like this how can you sustain in such competitive world for long time.

Disgusting, Pathetic, Worst product better we can go for some other local products.

Request Id:833949

I own a 3 burner glass top from gilma (stove Kraft)
Looks nice. That's where it ends.
The burner itself is defective overall.
Consumes gas like anything.
Burner base is made of some alloy that bends overtime (in a yr or so)
Sudden flame burst is very common in it.

I purchased an induction but quality is very worst. Technician told to fix this within 2 day but still waiting for the same. It is my suggestion please don't but any product of this company. Neither their products nor their service is good. You have to suffer if you are going to purchase it . I am waiting till September. but i still no on receiving.

Just horrible customer care who never give a response

There is a leakage in the 3 burner gas stove purchased in July 2018. There is no service centre in my town and hence I called up the customer care number given on the website. There was no response from them either, after four complaints. They do not seem to be concerned about customer complaints after having sold the product. Regret having gone for this company and product.

Purchased a StoveKraft product marketed by Pigeon is the big mistake I have done. 15 Days from the date of product purchased but still awaiting for the installation team. worst experience. Request Id 966584 & 971445

Nobody can do business with them. Very bad rates n delay in payment

Highly disappointed with the customer service it's been a week since I've lodged a complaint on my recently bought glasstop gas stove.. Though it's a high risk issue no one has taken responsibility to resolve it, Leak in the gas valve...completely lost trust.

worst customer care service knw one is helping me every one is giving Diff Mo No

Sir, my Induction Cooktop E6 is reporting and the fan is not running, when I have been compressed 3 to 4 times, no service has come, Pegion Complain No.1497372

Under warranty product charged by service man ( part + visiting charge ), updated to stove Kraft no response received

Warranty card no use .

They will any how going to charged you.

I brought induction stove of model -favourite its stopped working post after 3months of used, since trying to connect with customer care , but not getting any response, one of the worst in the service.

It is really pity that your company is not manufacturing products in standards. I need your company technician or Manager's immediate attention as the 4 burner Pigeon blackline LPG cooktop used by us for the past one year was blasted off few minutes ago at my home in Hyderabad. Luckily there is no human injuries to anyone.Your immediate attention is appreciated.

We have purchased Pigeon 4 burner glass top stove in More Mega store, Hosur road on 11th February 2021 and using the same. Today morning noticed fire in 1st knob and its started melting. We immediately noticed & control the fire. Also closed the gas control. On continuously calling toll free number more than 10 times its auto message coming as line is busy and disconnecting. We never thought the product quality & services were this much poor. Safety precautions should be at most important in gas but they are manufacturing and marketing substandard products. Please don't purchase Pigeon brands.

Trying to contact customer care for two days..no one is picking the call..bought pigeon swift cooker and kadai..horrible thing..doesnt work at all..bought for Rs3000/-..one month back. It is waste of money..now i am not able to contact Customer care also.. wonderful company..

Really horrible service and low quality product. I bought a two burner stove and in 1 month burn it. Product is under warranty but after many conversions with customer service and service center it is yet to be repaired. Every time they it will be repaired in a week or so. It is around three months and things are still dragging.

Stovekraft team,
the most irresponsible and dis respectful team that deals with their customers.
I have installed a chimney and a hob of yours
the Chimney has been having issues from day 1 , they have come so many times , changing mother board etc etc , but your chimney just doesnt work.

This is a really poor product and moreover your team is so so dis respectful. Can the owner of this company Mr Gandhi inititate something or no ?? else let me knwo in writing , I will take this ahead in whatver way.

I will never buy or recommend any of your products ever. Shame on your team and technicians

Work environment is not good as compared to other offices.

I am calling customer care from last 3 month but no one is replacing/repairing my stove. Stove is having manufacturing defect in all 3 burner and we are unable to use it. They are blaming us for online purchase and suggesting us to buy new from local dealers.

Don't buy Pigeon products bad quality having leakage issues with burner, complained about this issue in customer care. Product is under warranty but customer care doesn't bother to help. Technicians make false promises for visit, customer care don't pick calls. No one at stovecraft (pigeons's service centre) is in mood to help customers. Fake company cheap products worst customer care service *DON'T BUY PIGEON PRODUCTS*.

Bought a Pigeon Sandwich Griller on 1st August. With in a month handle broke. Even after several emails and calls to customer care, no response. I will suggest not to buy any products.

Only the location is a problem, everything else is okay.

Worst customer service, call will be picked up after an hour and then put on a hold i had logged a complaint a month ago in July but motor is not yet replaced... No one is ready to give an exact date of replacement.
Complaint Number : 1476533

Please don't buy products of this fraud company. Extremely poor quality products. All the products are cheap Chinese products imported from China and labelled using their brand name. Product stopped working after 2 months.

They do not provide any kind of service in warranty. They will make false commitments that your problem will be solved soon.

All the persons at service center are dead and will ask you to contact some random person in your area who is travelling since 1 month.

Most feedbacks are negative, quality of service and parts is poor.

Very poor service. I registered for a complaint for replacement of burner in a glass top. The request # is 1652949 on January 15. Till today no one called up or visited my place for the service. I called up the service engineer available in the link provided by Stove Kraft. He says his office does not service the area where I reside and asked me to contact the customer care again. I called the customer care #. After keeping me on hold for six minutes the line got disconnected.

Had to buy another stove. Please don't buy products from this company. They are not able to fix things in warranty period, no response to customers. Really worst service

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Really horrible service and low quality product. I bought a three burner stove and in 6 months all the burners have problems. Product is under warranty but after many conversions with customer service and service center it is yet to be repaired. Every time they say the parts are not available and it will be repaired in a week or so. It is around two months and things are still dragging.

Mailed to "Escalate" as per the message but no response.

Dont buy pigeon products.
First of all in customer support irresponsibly they cut the call when you choose piegon in option .
Second they wil just say that representative will attend today every time you call.
Its almost 15 days. No one visted to check the issue.
Gas leakage and poor quality materials. Go for prestige. They have good after sales support and good quality products

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Pigeon Steel top Gas burners are prone to leakage & explosion . The service technicians who attend the call from Stove kraft tend to put off your issues with arrogant responses & close the service case. Recent experience with the product - Pigeon 3 Burner Steel Top- Model Neptune.. Problem with day 1 buying this product & 8 service requests with Stove Kraft , now have logged a consumer compliant for this product, So beware of buying Pigeon Gas appliances as over the time the build quality & safety of Pigeon Gas appliances has dropped & it's risky to buy them

Stovekraft Private Limited in this in this company can get the cooking items in the pigeon Prestige

Stove Kraft manufacturing pressure cooker and losts of electronic product.clean and good.