Stoneworks Review

I have now done two houses with Ed at Stoneworks, and I could not be happier with both the process and the results. Our projects have spanned almost every place where you can put stone: fireplace surround, slab floors, countertops, showers, backsplashes, you name it, I have probably done it, all with Ed's expert help. He's amazingly experienced, knowledgeable, charitable with his time and advice, and on top of that, reasonably priced. His employees are top notch, and have actually fixed the work of other tradesmen at my house. Stephanie, who mans the fabricating facility, is accessible, flexible, and kind. I highly recommend Stoneworks Inc in Framingham.

We just had our mudroom and half bath tiled and the results are fabulous! We couldn t be happier. We knew exactly what we wanted and Ed was very kind and helpful along the way! If one knows what to envision in their plan, then the process is seamless. If not, then do the homework involved in order to get the results you want. We ll be back for one more floor install. Thank you to Ed and his fabulous tile expert!

Second time a charm!
I needed a granite hearth put down, for a pellet stove to be installed, at a later date. Stoneworks delivered an absolute, perfect job.
Eddie went over all of our choices, and fitted us, with a perfect slab, at an unbeatable price. He took his time, to make sure, we were positive on what we would like, versus what we were looking for.
Although our job, was very small, he still gave us the time, and attention, we needed, in making sure everything was right.
The install seemed to happen in a flash. Two fine men, came in, prepared the area, and y professionally installed our granite, making sure every detail was right, and also, making sure I was okay with the installation.
Thank you all, at Stoneworks. I can not say enough, how, again, my wife and I are so happy!

As the owner of the Stoneworks co., my goal is to provide quality products and service.
Since 1995 we have earned many satisfied customers, and are striving for more every day.We realize that we can not satisfy everyone, but we will continue to try.We invite you to see for yourself.

Bad experience. I don't recommend to anybody and be aware of the owner's fake promises .too expensive, I would recommend to search at other stores.

I just had my kitchen counter tops replaced and added new tile backsplash. The final product looks great. The start to finish service was great. I would recommend this place to anyone!

Run, don't walk away from this guy Ed and his company Stoneworks. We too were fooled by his apparent experience and knowledge. We hired him to provide and install granite in 3 bathrooms and a kitchen. You would think that for a job this big he would have paid a little attention.

This guy is a liar, a thief and a bum. The biggest piece (around a soaking tub) came with a crack in it. The crack ran from the top to the bottom of the piece. I first called and he tried to convince me that it was impossible as this type of granite "does not crack" and that this particular granite has a weathered look making it "appear" to be cracked when it is not. I double checked the crack and indeed you could rub your finger across it and you could feel the different heights on either side of the crack. I called him and insisted that he or someone from his company come and either fix it or replace it. He sent a man who acknowledged that it was cracked and filled the crack with some type of material and said that I would "never notice" it. My wife came home and the only thing she could see was the crack with a line of some type of glue. I then told him that he could come take a look at it and fix it or replace it or I would sue him for unfair and deceptive business practices (see Mass. consumer protection statute - Chapter 93A). He blew me off so I sent him a Chapter 93A letter and pointed out that if he does not refund the money for the bathroom that he may be liable for triple damages. He called groveling and offered to refund the money I spent in that bathroom because it would all have to be replaced to match. I sent him an agreement and 2 follow-up letters which he just blew off. I have 3 years to file suit and will likely due so on the last day possible.

The only good thing I can say is that they had a big selection but it does not matter how good the selection is if they are going to deliver and install a cracked piece, lie to me about the "uncrackable" nature of this particular slice, fail to return calls and emails, lie about his willingness to pay and then blow it off completely. I intend to teach this bum a lesson but first want to caution anybody even thinking about doing business with him to go somewhere else. He should not be allowed to behave the way he has.

Stephen Lander

As a Designer I have worked with Stoneworks almost exclusively for the past 15years.They have always been consistent with service and fabrication of good. Both my clients and I have been very pleased with the service, process and products.
Any issues that have arisen have been resolve with sensitivity and professionally.

Had a great experience going to Stoneworks! Eddie worked with my budget and got me a beautiful countertop that I absolutely love. I received a quote really fast and had the install done quick and easily. I am very satisfied.

Such a bad experience. Stay away. Tile is beautiful, price seemed reasonable (not cheap, just reasonable) but dealing with Ed (the owner or manager) on scheduling and post installation issues for two bathrooms was and continues to be a nightmare. For over 6 months I've been trying to get him to come look at problems that were identified when the project wrapped up.

I've sent emails with pictures, called and spoken to Heather and Ed directly, as well as leaving voice mails. My husband has visited them at least 5 times in addition to calling. All in all we must have called or visited at least 10 times asking for someone to come take a look and tell us what s wrong. That's not even counting the emails and voicemails, just times we've actually spoken with Ed or Heather (note: both have left reviews for Stoneworks on this site and given themselves 5 stars).

When we are able to speak to Ed about our complaints, he says he'll send his guy out to take a look but that they are busy and we have to wait until there is a break in his schedule. Sounds reasonable, right? Well, its six months later we are still waiting (and calling, and visiting).

This experience has been awful and I feel so taken advantage of by Ed specifically. He says one thing to me but does another, or worse does nothing. A review of the Better Business Bureau site shows that I'm not the only one who feels this way. I have to say, he was very easy to work with when we were picking out tile and trying to decide what to buy and if we would do the job with him. Once we made the purchase though, he became non responsive for the most part and we kept having to chase him even to get a firm start date. That should have been a sign of things to come!