Stacey Lander

Review of Stoneworks

Run, don't walk away from this guy Ed and his comp...

Run, don't walk away from this guy Ed and his company Stoneworks. We too were fooled by his apparent experience and knowledge. We hired him to provide and install granite in 3 bathrooms and a kitchen. You would think that for a job this big he would have paid a little attention.

This guy is a liar, a thief and a bum. The biggest piece (around a soaking tub) came with a crack in it. The crack ran from the top to the bottom of the piece. I first called and he tried to convince me that it was impossible as this type of granite "does not crack" and that this particular granite has a weathered look making it "appear" to be cracked when it is not. I double checked the crack and indeed you could rub your finger across it and you could feel the different heights on either side of the crack. I called him and insisted that he or someone from his company come and either fix it or replace it. He sent a man who acknowledged that it was cracked and filled the crack with some type of material and said that I would "never notice" it. My wife came home and the only thing she could see was the crack with a line of some type of glue. I then told him that he could come take a look at it and fix it or replace it or I would sue him for unfair and deceptive business practices (see Mass. consumer protection statute - Chapter 93A). He blew me off so I sent him a Chapter 93A letter and pointed out that if he does not refund the money for the bathroom that he may be liable for triple damages. He called groveling and offered to refund the money I spent in that bathroom because it would all have to be replaced to match. I sent him an agreement and 2 follow-up letters which he just blew off. I have 3 years to file suit and will likely due so on the last day possible.

The only good thing I can say is that they had a big selection but it does not matter how good the selection is if they are going to deliver and install a cracked piece, lie to me about the "uncrackable" nature of this particular slice, fail to return calls and emails, lie about his willingness to pay and then blow it off completely. I intend to teach this bum a lesson but first want to caution anybody even thinking about doing business with him to go somewhere else. He should not be allowed to behave the way he has.

Stephen Lander