Christine Charette

Review of Stoneworks

Such a bad experience. Stay away. Tile is beauti...

Such a bad experience. Stay away. Tile is beautiful, price seemed reasonable (not cheap, just reasonable) but dealing with Ed (the owner or manager) on scheduling and post installation issues for two bathrooms was and continues to be a nightmare. For over 6 months I've been trying to get him to come look at problems that were identified when the project wrapped up.

I've sent emails with pictures, called and spoken to Heather and Ed directly, as well as leaving voice mails. My husband has visited them at least 5 times in addition to calling. All in all we must have called or visited at least 10 times asking for someone to come take a look and tell us what s wrong. That's not even counting the emails and voicemails, just times we've actually spoken with Ed or Heather (note: both have left reviews for Stoneworks on this site and given themselves 5 stars).

When we are able to speak to Ed about our complaints, he says he'll send his guy out to take a look but that they are busy and we have to wait until there is a break in his schedule. Sounds reasonable, right? Well, its six months later we are still waiting (and calling, and visiting).

This experience has been awful and I feel so taken advantage of by Ed specifically. He says one thing to me but does another, or worse does nothing. A review of the Better Business Bureau site shows that I'm not the only one who feels this way. I have to say, he was very easy to work with when we were picking out tile and trying to decide what to buy and if we would do the job with him. Once we made the purchase though, he became non responsive for the most part and we kept having to chase him even to get a firm start date. That should have been a sign of things to come!