They are never on time with appointments. The last 3 times I ve been there I have waited over 45 mins and had to reschedule twice. Today was no different, had a first appointment and an hour later still waiting. I m done with this practice, and told them so. I do not recommend at all.
Every doctor in this practice that I have seen has been focused on my optical care. I now see Dr. Little ,a retina specialist. She makes sure I understand on my level what she is explaining to me. The staff has always been friendly and caring. Thank you all for the excellent care I ha e recieved!
The entire experience makes you feel like just a number. They get the job done but they don t care about patients. 2 years ago I brought in a copy of a diagnosis my brother had for an eye disease and my own eye disease. Today they had no record of that. Front greeters are unfriendly. The two people on the back side were friendly with smiles but still production oriented. I m disappointed in the entire customer experience and as a professional responsible for customer experience I m qualified to say this. I only gave 3 stars because they are adequate.
My Granddaughter is seeing Dr. Ross and Dr. Lyttle. We have had many visits with both and they and their staff are wonderful.
Everyone was polite, and interested in my problems with my vision. The doctor and his staff were quick to understand my questions and provided me with desired solutions. The optical department was great. Patti the contact lens technician, provided me with new contacts that was comfortable to wear all day without any dryness that I had been experiencing with my old contacts. Every thing about my first visit was wonderful!
I walked in with eye injury. They were able to give me an appointment for 2 hours later. When I returned I was called to back within 5 minutes of checking in. The nurse was polite and knowledgeable. Once the nurse was finished with her part, the doctor immediately came in to see me. He was very thorough but lacked bedside manner.
The staff were OK but everything feels rushed. Except appointments. I have broken glasses and was here for a follow-up for an eye injury but they give me an appointment fr glasses over a month out. Then when I said I didn't feel I could go a month with broken glasses they just tell me go to another eye doctor. They seem to be more concerned with how many people they can see rather than any real concern over your condition. Think I will take the front desk persons recommendation and find a different office.
Did not have to wait long. Had to change Dr. and he was very nice and very helpful. Showed great concern for my eyes.
The facility is cosmetically beautiful. The front desk staff could be a little more friendly. Several people were up front when we came. I had to stand there while she was booking an appointment. There is no sign in sheet. So, I waited until she offered a third option for an appointment without any acknowledgement. I finally asked to sign in. She then told me to sign a pad. She later barked at everyone to get your cards ready when you come up to the desk. It gave more of a clinic vibe. Not once did she say, Good Morning or Have a nice day . Her tone was very matter of fact which is the opposite of what a front desk person should be.
A second young lady was a little better. When I didn t have my mom s new Medicare card, she allowed me to email it to her and she printed it out.
The assistants in the back were extremely nice and helpful. They took extra time with my 89 year old mom. The doctor was a little abrupt, but thorough in his examination .
Overall, I feel the care is good. I don t believe the front desk person recognizes that she sets the tone for the visit. The first time, I thought she was having a bad day, but it s been like that each of the 3-4 times that I ve visited.
Just be kind. Most of the patients were elderly. It should be easy to be nice to older people. I would start with t training or switching to another position with less patient interaction.
Was told in Georgia that I had cataracts and needed surgery. Saw Dr Hunter Jr and was told I have 'baby cataracts and no need for surgery. They did request my records and was told I only need a pair of glasses and I would see fine. Was not satisfied with the results. Will be seeking another option.
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