Stokes Automotive Review

Shane Aldridge was amazing. He helped us find the prefect vehicle that would be great us. He also made sure that we were comfortable with everything we were doing. Love the customers service

I spoke with Chase Hollon via e-mail after my boss had purchased his truck and stated how everything went smoothly with his purchase from Chase. My entire experience was just as smooth because of Chase being very professional, knowledgeable, conscientious of my requirements/needs in a truck and I would highly recommend Chase at Stokes to anyone wishing to purchase a vehicle. Plus I wan't there for 4 hours waiting on paperwork and to get into F & I to finalize the deal.

Shane helped me get in the car of my dreams. Best salesman ever!

Our visit was good come down a little bit and you might sell a 40000 SUV we don't buy now from you will talk to you in about a month When the 2018 SUVs come out

The staff is great and they do whatever it takes to get you in the truck or car you are wanting.

Best place to get a great deal on a new or used vehicle!!!!! See Tom Brown

Long wait which is not normal. Service advisor Shon was extremely nice and very professional.

the best people to work with! They really want what is best for each customer. They are very down to earth people

EXPENSIVE, beautiful therapy... GooD attitudes of Adam........ I would enjoy the work truck and a low mileage gas economical blue/red/purple with warrantee

The Aguirre Cortes family would like to thank you for your great help to Mr. Guillermo Galindo and Jose Lopez I would gladly recommend the great work that you do

We we're told the place on the windshield had been fixed but it was not. The first time I used defrost cracked from one side to the other. Also after driving for 5 days hub caps are loose and rattling. So must have been rigged so wouldn't rattle.

I bought my new truck from them. Best price around.

Great place to take car for oil change or if you have a problem.

I saw a truck on the internet and was able to negotiate via the internet. When I got to the dealer, everything was as stated. They did everything they could to expedite the paperwork and after about 2 hours, including my test drive, I was out of there with my truck. It was great working with Dustin and I wish I could remember another guy. Don't know if he was above Dustin, but he would come in and talk to us. All were very nice and friendly. When I buy another vehicle, first place I'm going to look at is Stokes Automotive.

Great people to do business with will definitely go back !!!!!!

Great people and a huge selection. Thank you for everything!

Got popcorn. Guy yelled at us because of where we parked

Always a pleasant experience at Stokes Automotive!!! Best business around!

It was a pleasure working with Stokes to buy another company vehicle.
They made it simple and quick.

Bought a new GMC Canyon from Stokes and had a great experience! Monica Q. was my sales person and she was pleasure to work with and really knew the details and features of the truck. They found just what I wanted at an Arkansas dealer and made the transfer.

I recommend them without reservation and would go back tomorrow if I needed another vehicle in their brands.

Every one very nice
.&quick service..will go back.

Great staff, no pressure environment. I would definitely recommend this dealership to my friends. Love my new truck!

Everything was done in a timely manner, quicker than any other
place I have been to.
Everyone was so nice.
I have purchased 3 vehicles from Stokes and always a pleasure.

The team at Stokes is very polite, professional, and knowledgeable. I have known one of their Salesmen, Gil Shults, for a very long time. I have always asked for his opinion on what cars I should buy even before he started at Stokes. Gil has also repaired and rebuilt numerous vehicles. We have both built Jeeps. Gil knows more and is more passionate about cars than anyone I know.

Enjoyed the experience. Everyone has been extremely helpful from Dustin Headley and Mike Nicholas to the Service Dept. I would highly recommend friends and family to make their next purchase at Stokes Chevrolet!

Took my best friend to look at cars, there are definitely enough vehicles to choose from with chances of NOT finding one you like amazingly low!! Whitt Jones is a pretty awesome sales guy!!

Yall did great Larry reminded me of Aaron tippin he looks just like him

Sales folks are great, very friendly and welcoming. Thanks for supporting Geocaching!

A great place to do business ! I was just passing thru and stopped by to check out their trucks and left with a new GMC. I was really pleased with my new truck and with the dealership! A+A+A+

Recently purchased a vehicle from stokes of clanton. I am very satisfied with Mark McKee and the staff. They are very knowledgeable. Also everyone was very professional and answered ever question quickly.

This is a wonderful place to but a car.They have professional courteous and friendly staff

I was very satisfied and look forward to doing more business with you all in the near future,Thank so very much!

Very efficient and helpful. Best experience servicing my vehicle.

I had a great experience with the service department at Stokes it was very Quick and well done.

One of the easiest purchases ever! Jeff did a great job!

This was one of the best experiences that I have ever had with a car purchase. Chase Hollon was fantastic to work with.

Incredible sales and management staff. I don't care where you live in Birmingham, or what dealership you typically deal with, BUY YOUR CARS FROM HERE. You can thank me later, as they're incredible.

Awesome dealership to go to. I would 100% recommended Mark McKee as your salesman. He will go above and beyond to help you get the car you want. He is an awesome and thoughtful man.

Mark Mckee was very helpful while we were looking for a vehicle for my 16th birthday!

Easy transaction! Thanks Chase, Mike, Miranda, and Stokes Automotive.

The service department was top notch. Friendly, professional in every way.

Awesome car buying experience. Everyone was incredibly friendly, helpful, and accommodating. Give Stokes a chance.

Had a horrible experience they told us one thing and said we got approved and then we get the loan for the down payment and all of a sudden it changes and we are no longer approved for the offer and they try to do everything they can to force us to trade in our only vehicle for the one we wanted when the whole point was to get a second vehicle. We would never go their again wasted our time and our entire day when we could have gone somewhere else.even made me cry from the whole experience.

Very friendly service, Dusty knew alot about the trucks I was interested in.Most of all the whole experience was fast quick and painless. Now I'm a proud owner of a silverado 1500 LTZ! LIFE IS GOOD!

Great Dealership and great customer service. I got a great price and a fair deal with no haggling or pressure.

They have appointment options. Also very efficient and care about your vehicle. I went for service, tune up, oil change on my vehicle. Good prices and offers.

Toto Ramos was the best thanks again for the wife's New suv

Mark McKee went above and beyond to help us out! You definitely need to go see him on your next car purchase!"

I have not purchased a vehicle yet however gentleman was really nice, polite & informative. Not a pushy salesman. Wouldn't mind going back to purchase a vehicle from them. Will update if I do.

Brian was friendly and helpful. He was very patient with me and took care of all my needs.

Awesome experience and the the car sells men(DUSTIN HEADLEY) was absolutely WONDERFUL.

Donnie Headley and the other staff at Stokes were amazing! I would recommend Stokes for anyone looking for car. They are patient, and do not try to push you into buying something you do not need or want.

Got there at 8:05 for a 8:30 appointment and pulled up to quick lube line. I sat there about 10 minuets until a service advisor told me I was in the wrong line..NO SIGNS..I then moved to the service line and was then told did not matter if I had an appointment I just had to wait...so I waited from 8:05 till 10:00 for just a oil change and appointment didn't matter! Will not make another appointment because was a waste of my time

Excellent service from A-Z! I did not feel pressured to purchase a vehicle at all. The salesman (James Pratt) thoroughly went through each car with me and answered all of my questions fully. Stokes was my best experience I have ever had with a car dealership! Highly Recommended!

I was very impressed with the entire staff at Stokes and their customer service. I was very impressed with Dustin Headley and his willingness to spend the amount of time with me that it took to find the perfect truck for me.
Everyone was very professional and courteous and I never encountered any high pressure sales techniques.
I highly recommend Stokes and Dustin Headley.

I purchased an AWESOME 2014 Infiniti QX60, no haggling, I asked for a fair price and my salesman went the sales manager and printed off an exclusive offer for me. I searched other dealerships, not only could they not touch the offer they insisted I purchase that vehicle from Stokes. That's how great the deal was. I'll recommend anyone looking for a very clean used vehicle at an amazing price to Stokes Automotive. I'd give more stars if I could.

They lied, quoted me different prices and details... once I called the lady on her lies she said she doesn t sale cars she just works there like what s your purpose you ran my credit... appraised my trade, gave me a buyers order ... now that you are caught in your lies you want to separate yourself from selling cars.. well what do you do? She never answered that she wasted my time and credit inquires! Only thing good is the sales manager tried to help me after the other lady screwed everything up but she still was no help!

They helped us out when we got bad diesel in our truck. They got us in right away. Communicated well what our options were and did their best to get us up and runny as quickly as they could. They are also pet friendly!

Y'all are still doing a great job or u would not have come back for the second time thanks keep it up!!!!!!

Had a great experience with the purchase of my truck. My salesman Chase was a pleasure to work with. He was very knowledgeable and helpful.

They have screwed us over for the last time. Poor customer service. We took our car in to check if the thermostat was covered under our warranty and they ran a diagnostic on it without our permission. We already had one done somewhere else so we already knew it was the thermostat. Now we have to pay the fee for a diagnostic we did NOT ask for. When we called and explained the situation the manager was very rude and unhelpful. Don t go here unless you want to be ripped off, cause they will get as much money from you as possible. If I could give them a zero star rating I would.

Go on down to Stokes and talk to Mark McKee. He s a good man and a great salesman. He will do everything he can to put you in the car of your dreams.

They need more than one person working at the desk. Things may have gone faster. Brian was very busy and was doing a pretty good job assisting customers.

Mark McKee is an awesome Christian salesmen. Very knowledgeable about vehicles and very helpful and detail oriented. Take his time helping you find a vehicle off your dreams. Would recommend anyone to go get your next vehicle from him.

No problems with the service but don't be in a hurry. Once or twice they've had me in and out quickly - and once was on a Saturday. Generally, expect an hour for an oil change and it has been longer.

Very helpful and nice staff, nice play area for kids while you wait

The staff at Stokes Automotive in Clanton, AL were courteous, helpful, and not the least bit pushy. Their prices were fair compared to other dealerships in the Birmingham area as well. They made my first auto purchase easy and even pleasant. I would highly recommend them to anyone in the area.

Truly great experience. Car buying has always been a chore, Justin Martin made my car buying experience a pleasure. In and out with my new vehicle in no time at all.

Service department charged my girlfriend $135 to hook up a CPU and read the code. Then wanted $485 to replace a rear wheel speed sensor which is ONE 10mm bolt and a $20 part. If you need work done on your Jeep go ANYWHERE and I mean ANYWHERE BUT HERE!!!

Shane is the best salesperson you could ask for! You definitely need to ask for ShaneO at Stokes for your car buying needs!!

dealing with these fools is impossible. don't waste your time or money, go elsewhere! i wish i wouldn't have bought my vehicle there! i worked there and they still ripped me off. the service department rocks though, i can at least say you can get your car serviced there with no issues. I have bought vehicle from almost everyplace i have worked this is the first bad review i have had to write. DO NOT GO THERE!!

I'd suggest that you AVOID this dealership. They are just like that little gas station car lot with the trick language and half truths. Their service department has no idea how to tell if something is wrong with a trade in, so definitely DON'T BUY A USED CAR FROM HERE. If you decide to take a risk, have your own mechanic to check out the vehicle FIRST.! Heres a list of things to check if you decide to take the risk, so you'll be less trusting and more informed than I was.

1. The age of the tires
2. The manufacturer date of the battery
3. Find out why the vehicle was traded.... ask questions
4. Drive the car for more than a few minutes so any hidden problems will reveal itself
5. Dont trust a carfax from this dealership.... I mean it 100% DON'T TRUST IT
5. Make sure the codes haven't been cleared. Some cars all that has to be done is the battery changed and that check engine light will reset.
6. Any work that their service department did, have it checked.... PLEASE ask why they felt the need to do it. It'll probably reveal something you may need to know.
7. Dont pay what they are asking
8. Don't pay what they are asking
9. Don't pay what they are asking
10. Look under the seats... there was a scarf, a bloody tissue and a bunch of gas station receipts under the seats. So they didn't even clean the car out good before putting it on the lot.
Obviously all these things could be argued by them.... but I haven't called and asked them for anything. I've just dealt with it. I understand the as is language they use, I just thought this place was an exception to that rule. I was wrong. Use this review as it's meant to be... a warning to the next person who just doesn't want to get taken for a ride.

Go see Mark McKee at Stokes Automotive for your next vehicle. He s an honest man and will work hard to get you in your next vehicle.

Chase was very helpful and knowledgeable about every question I asked. He is definitely one of the best, if not, the best to represent Stokes Automotive.

I just purchased a new vehicle. This was a fantastic experience. No pressure... just very helpful and professional personnel to walk me through the buying process. When its time to purchase another vehicle, I will definitely return to Stokes. Thank you Stokes