Stockport Pharmaceuticals, Stockport NHS Foundation Trust Review

Interesting cross section of reviews. Anyway from my experiences. Yesterday attended A&E with a burn . Yes there was a wait but they were extremely busy. In the end though it was 1 hour to see Triage nurse Helen who appeared to be working for ages and really rapidly processing people ! It's none stop and she was excellent , remain friendly and helpful and respectful whilst multi-tasking . A credit. Then another 1 hour to see consultant nurse Gema who was in training . This made no difference she was professional and a delight. And helpful. I was patched up and referred to wythenshawe who in turn phoned me early this morning with an appointment.
I was not rushed through treatment and if course this is why waiting time can increase . They run a 2 stream process based in need and I don't see what else they can .
Only negative comment is paying for parking when you have no idea how long will be ... pay on exit may be better

Some months back I had an appointment here for an x-ray, again no complaints, 5 stars

I want to put this into perspective as I have had very good treatment for any physical problems over the last few years. However, i was feeling extremely desperate today. I felt suicidal as I have been suffering with mental health issues over the last year. All the professionals have told myself and other patients to access the A&E when in crisis. What a complete let down!!!!! The staff could not care less, i was left waiting for 4 hrs which caused me major distress, I was offered no safe and quiet place. When I went into a heightened state, the staff just ignored me. No one came to me, i had to keep asking. No wonder suicide rates are on the up. Where is the help? I will never go back to the A&E at Stepping Hill with my mental health again. In my opinion, if any one is struggling with their feelings, choose another hospital!

A&E yesterday afternoon it could not have been better I was processed so efficiently and treated by the young Dr and Staff nurse so well and thoroughly they explained everything and were stars well done to that department they deserve praise just as quickly as people are to criticize

Thieves! Give my blood back, it's not yours! You said you were only borrowing it for some tests, put it back in me now.

I attended ward d5 this week for a kidney stone to be removed. I would like to thank both the ward staff and theatre staff for their care many thanks glen

Staff so amazing. Runs like clockwork on a tight budget. Operation carried out expertly by an amazing consultant. Cleanliness excellent. Have quite literally put my life in their hands gratefully.

Thank you to the nurses , who looked after me ,after i had my accident , your all amazing x

The few times I have used the hospital the care has been outstanding. Audiology and Opthalmic dept are excellent as are Heart and Stroke dept.

Should be shut down. Awful hospital. Lying on the floor in the waiting room shivering and being sick. Freezing cold in there.

I had a fever, sickness, shakes, severe abdominal pain and they were putting people with glass in their foot before me. Jokes. Never going back there again

The care and assistance we had from the ambulance crew through all the levels of nursing care team and doctors was excellent.

Great A&E dept. Brilliant service and excellent staff. After breaking her nose my wife was seen immediately and an xray taken. After further investigation by a wonderful doctor she had the wound stitched and medication issued. Back home within three hours with further appointment arranged at fracture clinic.

They never attend the calls. How can there be no one to attend calls.

I had to put 1 star so I could write this review. After attending this hospital in March with a young men with Autism and Mental Health. His eye was closed and he was complaining that he could not see. He was given some eye drops. When in fact he had a detached retina. With the right diagnosis this eye could have been saved but instead they just left him to go Blind. Hope all concerned are happy with this.

My twins were born there a number of years ago and my wife had a horrific time with the useless staff and arrogant, rude doctors.

I was recently taken very ill on the train and was taken to Stepping Hill - I was seen by an extremely rude doctor who spoke to me like I was a horrible child or a complete idiot for absolutely no reason whatsoever.

Disgusting place.

I really hope I don't ever have to visit this place again.

I have been in this hospital 3 times and I should of learnt from the 1st. will never have any surgery in this hospital if my life depended on it as it did in 2013 - 15...

Great hospital just had week stay thank you Amu and b4 great staff they work very hard

I spent 3 weeks on A1 gastro Ward, and all the nurses were so helpful, which made my stay more comfortable. There all so lovely, and even when the wards hectic if you need anything they will find the time to do it for you. The staff are amazing, and they all deserve to be recognised for the amazing job they do, as I don't think the get the recognition they need. Their doing an amazing job, and they do 12 hour shifts and 4/5 days a week, they have to deal with difficult patients and they put all there time into looking after everyone which is why I think they should be recognised for what an amazing job there doing.
Thank you to everyone who looked after me.

Poor treatment of my partner in A&E . Swollen face , broken tooth pain etc . Didnt even look at it until we asked , saw dentist monday today as it had been weekend . He drained an abscess and removed teeth fragments ..... obviously too complicated for step hill they just fobbed us off with antibiotics .

Great hospital , treated me really well on the childrens treehouse ward , the nurses and doctors were all lovely and friendly and helped me learn alot as i was in there being diagnosed with t1d . The food there is delicious couldnt of been in a better hospital they looked after me so well :)

Rude and abrupt reception staff in the A&E Department. A most unwelcoming experience tonight, the two women working on front desk are the last thing need when you have a medical emergency.

My wife was cut off mid conversation while trying to explain the problem so the women could bark who told you to come here! what kind of question is that when a person is in need of urgent medical assistance.

You would think that a hospital would recruit people with a kind and caring nature for this role but that clearly isn t the case.

Avoid unless you feel like being treated like an utter inconvenience.

Good nursing care a shame the medical teams aren't as good

Spent 6 weeks on ward D4 and the staff there were fantastic. Also the physio team. I have been well looked after. Thanks.

Had to go to A&E this morning after a fall whilst walking.
Diagnosis on arrival, dislocated shoulder.
From start to finish the service was fantastice and a big Thankyou to all the staff who cared for me brilliantly.
Included in the treatment was;
Checking in at reception
Triage
2 Xrays
Drugging me up and putting the joint back at the 1st attempt
Aftercare, treating superficial wounds.
Time taken, just 3 hours to complete all of the procedures and discharge notes.
THANKYOU AND WELL DONE TO EVERYONE CONCERNED
Regards
Tom Gregory

Place appears clean, staff or friendly. But Car parks far to expensive an that's if you don't have to do 5 laps of it to find out theirs no spaces.

i would just like to say thankyou to all the staff and doctors who cared for my dad in his finale days , over the years he has been in and out of hospital , he was a very poorly man , but on ever occation the help he received was amazing !
He recently passed away he was on ward c3 , his name was william i would like to thank everone on this ward , the young nurses were just so good and careing i cant thankyou enough .
from chris

Lovely and helpful staff and great service. The building for anxiety counselling is very difficult to find, but other services such as physiotherapy are well sign posted and easy to locate.

With some trepidation I went into Stepping Hill for a hip replacement. No need to worry :from the consultant to the cleaners everyone was so friendly, helpful and empathetic.. Wonderful range of people from many countries dedicated to looking after the patients in D2.

Can't fault the hospital.

Parking is horrendous! Allow 30 minutes to find a space.
Hospital buildings are dated, the maps are poor.
The staff are all nice but I waited 2 hours for my appointment!

I've been sat for 3 hours in a&e and when I asked if I had been forgotten about the receptionist told me they had shouted my name and i didnt go and get seen to, I haven't moved from my seat and the only name that was called but not answered was not my name and now I have been told I need to go through the whole process again to be seen, im absolutely fuming! Im only here because I was told to come by the receptionist if i couldn't get an appointment from a clinic nurse for my bandage change and now I've been told I shouldn't have come here for my bandage change!

Been to a&e with abdominal pain, was seen in the first half hour, absolutely fantastic service, lovely staff!

Our appointment at the Marjorie Warren clinic was brilliant....the staff were fantastic!

I was kept waiting in the discharge room from 8pm to 9.40pm waiting for a doctor to do a general check and after waiting nearly two hours a doctor finally sees me that they said to me was don t eat nuts nice meeting you appalling to say the least

I can not fault this hospital as from the beginning appointments and investigations into my case to the actual surgery/aftercare in recovery and on the ward was absolutely amazing. I have only received support and been made to feel as comfortable as possible. The nurses on my ward were very on their toes and were there to help as soon as they could see I needed it. Pain relief was offered regularly and I was made to feel so comfortable until being discharged. All staff were very caring and I never felt out of my comfort zone once. Thank you for the best experience x

They're taking good care of my brother. I'm able to get updates during corona as no visitors allowed which has helped. Staff are helping us set up video calling for future use. Very caring and taking thorough tests of my brother. Although I can't see him, I know that my brother is in good care - every update is consistent and staff constantly know his information and I can call at ANY time of day for an update.
As with most hospitals, the main issue is expensive parking but they do have a 30 minute drop-off car park which helped as we did need to speak to a doctor in person about his status.

Stepping Hill was beyond excellent during my stay. I had broken my wrist extremely badly and was in for a few nights and couldn t have been more impressed. From the initial analysis at a&e to full treatment every member of staff I came into contact with was excellent and and a credit to the nhs. The way they worked with extremely difficult patients on my ward was particular impressive. Keep it up and thank you so much

On Friday, 3rd July at 3pm I had an Echocardiogram at S.H. I arrived with 5 minutes to spare, having asked directions from a friendly volunteer at Reception. At the exact time of my appointment, a radiologist, (I think he said his name was Mike), invited me to go into a room. As I was in a wheelchair he helped me in, and then chatted informally with me throughout the procedure, taking away any feelings of nervousness I might have had. I found the whole experience very positive. Thank you, Mike, and all other staff.

Visited eye department to-day 5/09/2016 ,reception very helpful ,triage nurse excellent explained everything , the attending nurse and the eye Specialist did really well ,eye is a little sore , a 5 star service.

Awful waiting times in women's unit. The shortest waiting time I've had was 50 min past my appointment time. They never run on time. The staff are lovely though.

Got seen pretty quickly the staff was ok just one thing any specialist wouldn't come down to see me just packed me off with antibiotics and pain killers other than that the staff I had seen was amazing

Got admitted via gp on friday to ward d6 all nurses and care assistants were fantastic the dr i had on the weekend was exceptional he knew how frightend and anxious i was he was very reassuring but however the dr i had from monday was inconsiderate and had no time for me he was arrogant and didnt seem to give a monkeys however nurses liz,nick,jo, antoniette and a few others and care assistants kathy,emma, were outstanding i cant thank them enough for there reassurance, kindness and support if every hospital had nurses and carers like ward d6 no one would have anything to complain about however a few doctors need lessons in care and sensitive approach other than that i was looked after really well cant thank you enough.

Fantastic service....Lets do everything we can to make their jobs easier... Keep appointments be polite to staff and be patient when you're a patient !!!

waste of time, no care what so ever, send u home with open wound no dressing, no pain killer, no antibiotics ur just ur own

Visited ophthalmology outpatient department April 22nd 2021.
Totally disorganised. I was given a very perfunctory eye test, and left in a room for 30 minutes, where I'd still be probably, if I hadn't gone to look for someone.
Seems I'd been forgotten about!
Half the equipment didn't seem to function properly.
Not at all impressed. I am requesting my case is referred elsewhere.
The worst part of my visit was using the toilet in outpatient department B reception.....absolutely filthy.

the staff at stepping hill specially the neonatal department are great and children's department

As I've got older, particularly in this past year, all of my visits to Stepping Hill hospital I have been treated with the utmost care and skill, everyone that I have come into contact with have been fabulous. I've just read a comment on here about ENT, and how the person thought it was drab and miserable, NO IT IS NOT, a great team of people who have both allowed me to hear again with the issue of two hearing aids, but actually saved my life! Thanks guys. Peace and love. P.S. I support your fight against Hunt!

I was been here in eye hospital section, the doctor seems to be good and professional, but the equipment for the analysis was quite painful and old. I am afraid that maybe it could be even obsolete.

Whilst I applaud the good work all the staff do, Todays visit was ridiculously unecessary.

Had a phone call to advise my daughter had to have a CT scan (we knew she had to have one after her last consultation), so this was expected. I confirmed on the phone that it was a scan appointment and she said yes and could I confirm we would be able to attend.

We arrived at 10am. I know it was 30 mins early but we found a parking space easier than expected.

CT scan dept advised no appointment had been made for a scan (despite me confirming on telephone), the lady checked and said my daughter had a follow up consultation appointment (following up from the scan she Hasn t had and another test she Hasn t had). So we were sent right across to the other side of the hospital.

2.5 hours later we find out we hadn t needed to be here

Outpatient B reception is terrible and this all could have been avoided had they 2 hours ago listened to what we had try to tell them. Robotic and unprofessional.

Brilliant hospital staff are very caring and friendly it s a big difference to Tameside hospital .

I was admitted to D2 in January 2018 with unstable fracture of L1. The staff were fantastic in every way. Back at work now thanks to all of you. Chris

Absolutely fantastic. Cannot praise them high enough.

I attended the hospital yesterday with my prearranged appointment and found the most helpful staff i have ever met ..First i met a nurse called Caroline who went out of her way to accommodate me she made phone calls that she didn't have to ...got me appointments that suited only me and made me feel i was the only one on there books ...what a nurse what a lady...she then got me a pre op that was not arranged for yesterday that when i attended met the second loveliest nurse called Liz who fill in forms for me made talked me through all the things about my pre op changed a lot of things just to accommodate me brilliant lady very professional as were the last two nurses Diane and sue who took blood and tested my heart unbelievable ....Caroline was in outpatients B and the other three lady's were in The Magnolia suit ....I know the N H S is under a lot of pressure at the moment i believe a lot is the public fault ..the numbers attending the hospital that don't need to is incredibly. ..but these peoplr look after us anyway ...overworked and underpaid TO ALL the people especially the politicians who knock the N H S theres no finer careing people in this world ...HOW VERY VERY LUCKY WE ARE .....

just come home after being on ward M5 can not thank the nurses consultants and theatre staff enough they all go above and beyond

Staff are polite but totally incompetent that combined with hiring serial killers It would be safer for patients if this hospital closed ASAP. The saying is true stepping hill and never step out again.

Had to go in for a hip injection. What a great team and fantastic surgeon Mr Johnson..... I was treated like a person everything explained and everyone so kind . Never having anything like this before I was concerned but absolutely no need to be worried . I cannot thank them ENOUGH . Before I went in I was in excruciating pain and living for the next pain killers . Within 5 min PAIN FREE. Not sure how long it will last but just one day at a time FANTASTIC. Thank you all very professional and kind too just a very Special man and his team . My life is just great now . I am walking and driving nearly back to normal.

I have never come across staff with such a rude, disgusting attitude as the midwives at Stepping Hill.
Laughing at my wife whilst she was struggling in labour. Leaving her lieing in her own blood, even when I requested a clean sheet....
Disgusting, despicable and depraved is how I would describe those midwives.

Fantastic hospital. Each and every time I have visited both for myself and family members the care has been outstanding. Keep up the good work!

Took time getting my meds and I'm a critical life situation and night staff are horrible but day staff are amazing they do everything faster and better.and the soup tasted like a gone off rotted veges (DON'T ASK FOR SOUP)

Thank you very much A&E and ACU for giving 5 star treatment to my husband on Thursday night/Friday morning. We are inspired and thankful for you.

Was on ward a1 the care was awful let my medication run out and couldn't get it till next day from pharmacy nurses were rude and couldn't understand them lack of communication about treatment they could have been administering arsenic for all I knew my meals were messed up so bad my partner had to ring the ward to complain as they wouldn't listen to me they had student nurses doing drug round without doubt the worst hospital experience I have ever had I am surprised there been no casualties through negligence I saw an 85 year old man left Sat in his own fecies for 1hr disgraceful

It seems this hospital is yet again letting down an elderly man (my father) by keeping him waiting for an angiogram and a scan for a clot in his leg. He has been in hospital for almost 3 weeks and the angiogram was supposed to have been done week 1. This hospital needs to be shaken up or closed down. I am utterly disgusted by its treatment of the elderly. GET YOUR ACT TOGETHER and make sure your patients are cared for in an appropriate manner regardless of their age.

I went with stabbing pains in kiddney and bad testical pain. Was given a ct scan and doc found no reason for pain. I was given pain killers and sent home. After 5 weeks off pain it got so bad I had to go back. A had a X-ray in A&E then sent to a ward they got my old ct scan and said there's boing to cause pain. After 3 days inside they said I should go home as had no reason for pain I said I was in agony still and someone must be able to find out why I was in such pain and was told no there is nothing anyone can do go home. I went home and put my pain problems in google it said trapped nerves in back. In the morning I booked myself in to a physio and within 30 seconds they said my back was in spasm and snapped my back in place. Why did the hospital not even have a clue I have spent 6 weeks in bad pain and 5 waisted days in hospital. You need to understand that pain can come from trapped nerves it could off saved lots off needed nhs funds and I would not have suffered in pain for weeks on end. Very disappointed with all involved. I had asked to be seen by pain management and they said I would have to be in pain for over 2 months and sent home and told to go back to gp. I said that was no good as the pain was to bad and would end up in A&E so glad that Google gave me the answer.

Don't like the oasis building very old fashioned ideas and some of the staff are not professional and down right rude but most of the staff are ok

Absolutly joke of a so called maternity hospital.. a family members baby died due to midwives not doing there jobs properly.. fuming that we have lost a little life because of midwives leaving my family member and her unborn baby in distress.. they didn t even monitor her or the baby after she was induced.. we are absoloutly devestated that this has happened and now I ve just read in the news that this happened in jan last year.. but then it s happened again this year.. why is nothing being done!!! These are people s lives!!!!!

Stepping Hill has dedicated and caring staff who are always available to help.

Jasmin suite is awful, confiscated my wife's medication because it wasn't prescribed by them which I understand. She missed so many pills because there was no doctor to prescribe any more. Monitoring by the staff involves asking for help and then the staff going back to desk and sitting on their phones. She asked to self discharge and we would go to a different A&E and suddenly we saw progress. Patient care and staff knowledge are bottom of the barrel on the jasmin unit

Thorough and attentive staff in A&e - can't praise it highly enough on a busy afternoon .

So today my girlfriend, who is 21 weeks pregnant with our first child is having her 20 week well being scan. This is where we would find out the health and also the gender of the baby

We live together in one household

My girlfriend is a teacher at a local school...

So here s the situation, I m not allowed into the scan even though I have no symptoms, and have used the nhs app for 2 months. So I m not there to know everything s ok or god forbid to support my partner if something isn t, I don t hear a heartbeat, I don t learn the gender..

But immediately after the scan.. my partner is allowed to go and teach 30 children from different households ??

I m simply at a loss

After seeing the doctor I've been waing for treatment for more than 3 hours and I'm still waiting.

Absolutely disgraceful doctor i had blood infection.. starting of sepsis ..gave me antibiotics and fluids ... doctor said i could leave six hours later the nurse said she cant leave .but the doctor ignored her.. i should of been admitted.. i am annoyed that i didnt put in a formal conplaint ...play god with my life that young doctor he had no empathy definitely in wrong profession.. hope the hospital reads this... and make sure people given fluids and drip are not sent home

I was admitted to Stepping hill hospital and spent 10 days there. I would like to thank all doctors and nurses for looking after me especially in ward B5 and M4, and a special thank you to Dr M .Saxon. All doctors and nurses were amazing and i was well looked after due to being really unwell ,thank you all .

From Mr and Mrs King....thank you so very much from the bottom of our hearts for making our beautiful, very poorly, little granddaughter better - we cannot thank you enough and neither can the family! xxxxxxx

These amazing people have done so much for my family over the years. They have cured our illnesses, fixed our accidents and saved our lives. Always with a smile on their face and have a laugh and a joke while doing their extremely hard job. Thank you everyone at stepping hill for everything!

good did everything they could for me with xrays scans checked on every hour throw the night for 2 days

my dad had a procedure in this hospital ,and the first ward he was on was brilliant ,however when they moved Him to ward c6 I was absolutely disgusted with how this ward is run. Staff didn't even know who he was after being there for 3 hours. They all need a good kick up the arse . !!!! Never been so disgusted.

Excellent hospital. I would love to see other people do their jobs under constant pressure and having to put up with moaning patients who think they are doctors because they google their condition. I get fed up to the back teeth regarding people moaning. These brilliant staff are overworked and under paid and have to put up with all sorts of idiots. Well done all the staff at stepping hill you are true angels. Xxx

We go regularly parking is a nightmare clinics never on time staff busy but friendly

Was advised to go into A&E by Master call when I advised them I had suspect tonsillitis. Went in in the morning and waiting time was reported to be 1h30m. I was seen by triage within 10 mins and seen by a doctor and had bloods taken within 30mins. Saw a specialist shortly after and was advised I had quinzy and would be staying on. I was given fairly intensive care by the team on ward d1 and had intravenous antibiotics and painkillers thought the night. Amazing service and I felt like death when I walked in, felt much better leaving and now just a few hours later I feel like I was never ill.

Worst of the worst, no advice given just sent home and told to expect a call regarding a fracture or not. Atleast have staff who can understand a x ray not fob me off and expect a call to explain if i hace a fracture or not nhs for you

This is my 3rd day waiting for surgery, every single day they saying ur 1st but then they forget me, people come and go and am still here, u will get treated fast if ur abusive and swear or acting I see people doing it and it's working perfectly they will take u in very quickly treat u and send u home if ur quite and kind person u will be forgotten.

I attended the Marjory Warren dept on 28th March. Outstanding service. From start of my visit to leaving, the staff and Doctor where fantastic. While waiting we where given sandwiches from a staff member while we waited for scan results. They didn't need to do this. But much appreciated. Excellent service from all in this department. Thank you.

Been in quite a few times now they could not do enough for me and all the Doctor s and nurses we're friendly and helpful

Amazing hospital been treated at stepping hill hospital a lot would recomend to anyone

Outstanding care by staff on ward D5 and the theatre team & surgeon - carimg and higjly professional - felt safe and treated with respect and consideration - the theatre team were brilliant as was the surgeon thank you

I received amazing A&E care following my crash. They saved my leg. What else is there to say but 'THANK YOU'

How many more deaths will happen AT your hospital now that you have those 5G masts OUTSIDE the neo natal unit windows?!!!

Took my husband to A&E Friday afternoon with a temperature of 38.5. He was very poorly when I took him in. After being sat down for 2 1/2 hours a nurse said she d upgrade him. Another patient commented on how ill he looked she fetched him some water then not long after collapsed herself! I was rang at 9.30 pm requesting I collect him. He has myeloma cancer & his antibodies would ve been low.
Today I dropped him off at the laurel suite who said he d be admitted. After several hours he was taken to A&E. No x rays taken as promised
He s text me to say he can come home after 2 saline drips have been completed.
Absolute shambles that place.