John Jennings

Review of Stockport Pharmaceuticals, Sto...

Whilst I applaud the good work all the staff do, T...

Whilst I applaud the good work all the staff do, Todays visit was ridiculously unecessary.

Had a phone call to advise my daughter had to have a CT scan (we knew she had to have one after her last consultation), so this was expected. I confirmed on the phone that it was a scan appointment and she said yes and could I confirm we would be able to attend.

We arrived at 10am. I know it was 30 mins early but we found a parking space easier than expected.

CT scan dept advised no appointment had been made for a scan (despite me confirming on telephone), the lady checked and said my daughter had a follow up consultation appointment (following up from the scan she Hasn t had and another test she Hasn t had). So we were sent right across to the other side of the hospital.

2.5 hours later we find out we hadn t needed to be here

Outpatient B reception is terrible and this all could have been avoided had they 2 hours ago listened to what we had try to tell them. Robotic and unprofessional.