3 years ago
I ordered a sale item for my girlfriend and I orde...
I ordered a sale item for my girlfriend and I ordered the size based on the size chart on the website. I do not recall it's saying anything about exchanges or returns in fact I received a return sheet with my order. there are no tags whatsoever on this item so I have no way to verify that it is actually the size that I ordered. I immediately called but nobody answered I'm curious because the area code is not a Connecticut area code I have no idea where it is but they are supposedly a Connecticut business, after receiving no response from my phone call I emailed their customer service and you can see the responses that I received below. I was told they wanted to keep me as a new customer and asked what could they do I simply wanted to exchange the item. I was not looking for a refund, I just wanted the item that I ordered. As you can see the response I received was to "re-gift" the item!!! I try to support Connecticut businesses, but I can no longer support this one.