I had a great experience working with Johanna. She was very professional and helpful. She was only a click or call away and answered all of my questions about the car I bought and she was very patient with me. I traveled from out of state to purchase my beautiful car. Johanna made my experience easy
and seamless. I would recommend any one going to buy a car at this dealership to work with Johanna.
Sterling McCall Lexus provides superb customer service at every visit. They re quick to greet you and everyone is friendly. Warranty issues are handled quickly and efficiently. Service is fast and detail services are excellent and reasonably priced. I ve been a customer since 1998 and I won t go anywhere else! Marlon and Mike are part of the excellent service team.
Sterling McCall Lexus is the Absolute best! They made sure they got me into the car of my dreams at an affordable rate no matter what had to be done! Finance department is A1! Very professional, very welcoming, and was there every step Of my purchase! They did exactly what I asked and made sure I was comfortable the whole time! Matt was my salesman and he is AWESOME!!! The best! I highly recommend Sterling McCall Lexus!
When I arrived at the Service Center, Mr. Grant Walker approached me right away in a very polite and professional manner. He explained to me what would be done in details. The waiting area was clean and cozy. The maintenance service was very satisfactory. And my Lexus looks brand new again.
Exceptional customer service! The pickup, follow-up and communication was seamless. The team made several phone calls to ensure I was aware of the status of my service, throughout the process. My loaner was great, clean and fully gassed and they brought it to me! My first time owning a Lexus and the service experience has exceeded my expectations. Did I also mention that I purchased my car in another city and state and Sterling McCall completely honored my service agreement!!! I m blown away and very happy with my experience.
Tuan was lovely to work with! My car was a difficult find, and he dedicated a thorough search to get me what I wanted. Prior to meeting with Tuan, I had spoken with over a dozen underwhelming salespeople nationwide. His sincerity in his work topped all my previous experiences. He treated me fairly, with patience and understanding, in a chaotic and otherwise painful navigation through car buying. I am so appreciative. Thanks!
I appreciate all the hard work your employees do. It s a constant move on your end. Maybe a reminder that as they maybe comfortable and that s what fine, but one should not be on a first name basis.
When addressing a customer, they. should put please more into their vocabulary. when I say, thank you the response should NOT be a no answer or no problem . Let s not get rid of what our parents instilled in us. Respond clear, accordingly with respect. And not a give me your keys , but May I have your keys . Need more smiling. Us, as elders have been through a lot more and if we have good attitudes they should too. Communication, communication, communication. No problem sounds derogatory.
Thank you.
Raven was AMAZING and Justin was phenomenal yet the experience post repair was unacceptable. If repair value is greater than value of car and I wish to speak with a technician specifically who did the repairs, I do not believe that is too much to ask. That did not happen. I do not appreciate the glad-handing; and the pat you on the shoulder - just Pay us and go about your day ! I expect more. After all, this is Lexus not another brand and I will not mention other names. All and all, you all are forgiven yet if somebody spends their hard earned funds and patronizes this establishment when the selection of garages is endless, you need to act as if you are NOT doing me a favor. In fact , it is the other way around. The customer is the engine that makes your establishment functional. If my requests are uncommon, just say that versus doing what you did. That being said, have a great day. BLESSINGS and be safe and I wish you a tremendous weekend and great quality time with your loved ones. Also, all that said, thanks for remaining open and placing yourselves at risk! Peace and LOVE
extremely efficient on a sales perspective. Sales person Van was knowledgeable about the product and awesome communication throughout the process. Finance department was also quick and efficient. delivery of vehicle took less than 30 min - which includes me handing over my info, approval, signing documents, and walking out with they key.
Danny Smith is a awesome salesman he had everything ready for my husband, and I when we arrived. He's just a awesome person overall. Great personality! I recommend any and everyone to him! Crystal in finance is your GO TO person!! Very friendly and professional and can get the job done! I recommend this dealership to everyone!!
sterlingmccalllexus.com
