I didn't think I would ever have such a great car buying experience. Everybody was helpful and knowledgeable(Angela in particular) but I never once felt pushed or pressured into something. Their prices were extremely fair and they didn't try to lowball me on my trade in. I highly recommend them to anybody shopping around.
The folks at Stan McNabb always go the extra mile. They know their customers and the shop is impeccable. Wouldn't go anywhere else for service on our Jeep.
We stopped in to look at a 2019 Challenger, Neal was not only informative he was very patient and courteous. We drove off a short time later in a great car at a good price. The building may be a touch old but the people there first class. It's such a relief to have an easy/no pressure transaction. Thanks again!
Jason & Jess
I was treated really good answered all my questions and I really like the car
Went in to have a headlight switch put in to see if it would help with my fog lights not working, and it did the job. Very pleased with the dealership. I even found a new feature on my car from getting it replaced ! Thank you Jason and the whole service team.
Top notch. Had everything ready. Walked in signed and drove home within 1hr 30min. Thanks.
Excellent service couldn't ask for any better . They explained repairs so I understand what was to be done and estimated cost.
As always, another great experience with the Stan McNabb team. Whether you're looking for a new one used vehicle, or just needing routine maintenance done. These folks will treat you right.
Mrs. Shara was a very nice and knowledgeable saleswoman! Everyone there was very nice! They helped me get my new SUV and the technology they used helped the paperwork go by super-fast! The only thing missing is coffee and a vending machine. Other than that, great salesmanship and a nice dealership overall.
Friendly staff, no pressure sales. Went above and beyond to help me walk away with my brand new Dodge Journey! Thank you Stan McNabb family.
I recently purchased a new Ram truck 1500 from Stan Mcnabb Chrysler Jeep Dodge and would recommend them to anyone. My experience with Marissa and Don McKay was excellent. Their attention to EVERY detail was impressive. Also Trent McNabb took a personal interest in this sale. I m sure they treat every customer as well as our family, but we felt they had our financial interest as well as our truck needs in mind. Thanks to everyone at the Dealership for their attention.
I love my new Jeep Grand Cherokee! Thanks to Jalen Swain and Stan McNabb's team for getting me into this amazing vehicle! Charlie and I would not go anywhere else!
As a reference point I should say that we have had absolutely horrible experiences with the Chrysler dealership service centers in our area for the past nine years. Every time, without exception, a lousy experience. So bad that we stopped going to Chrysler service centers altogether and have been using our local GMC/Buick dealership for repairs. They do a fantastic job on our vehicles and set a high bar for customer service but when it came time for the 100K service on our T&C I wanted to have someone who was familiar with Chrysler products do the work. I mean, brain surgeons are superior doctors right, but do you want one working on your heart? I absolutely dreaded having to deal with the Chrysler dealership again so I kept putting it off. Finally I decided that I would rather drive a couple of hundred miles than deal with our local Chrysler shop so I started researching online. First search was "Highest rated Chrysler Service Centers" set for a 200 mile radius. That's where I found Stan McNabb Chrysler. Not everyone has a pristine record when it comes to reviews and I know that, we are small business owners and deal with customers all the time and there are just some people that cannot be pleased. What made Stan McNabb Chrysler stand out from the other service center reviews I found online was their management's involvement with their customers' experience. They actually replied to the reviewers, both good and bad. That tells me they care about their customers and their business so I decided to give them a call and see how much they would try and BS me. Jason answered the phone and we talked for about 20-25 minutes. He never tried to BS me. I have worked on cars a lot in my time so I know enough to know when someone is BSing me. If he didn't know something he said so. He made a number of recommendations and gave a detailed explanation for why he was making the recommendation. He said if I could get it in that day (Monday) or the next they could probably have it back to me before the weekend (at the time I thought he was BSing me on that one). I told Jason I would see what I could do and thanks for his time. After some thought and discussion with The Boss (AKA my wife) we decided to close the store early and drive up to Tullahoma to drop off the van to get serviced. It was a beautiful two hour drive. The dealership and service center were both well organized, tidy, and clean. Jason was surprised to see us (I didn't call first) but immediately got busy putting together our list of work to be done and finalizing our quote. Again, he said that unless they found something unexpected they should have it ready by the weekend (yea, right). We asked for a restaurant recommendation and he gave us one for a local place called "One 22 West". That was a fantastic recommendation. I got a call from Jason the next day (Tuesday) letting me know what they found and asking what we wanted done for a couple of things. The next call I got was Jason telling me that the van was ready to be picked up...a day earlier than expected (Thursday). OK, so I'm kind of a pessimist (or maybe a realist based on my prior experiences with Chrysler service centers) because the first thing that I thought was "that was too fast, what am I gonna find wrong with it." I had already made plans in my schedule so I could pick up the van on Friday if it was ready but I went ahead and made some changes so I could go get it Thursday with the expectation that I would find something I didn't like and that would give them time to address it before the weekend so I could still pick it up Friday. Well, to my surprise, I did not find anything wrong with the work they had done. No grease on the steering wheel, no leaks under the engine, no funny noises (that weren't already there) coming from anywhere. After a week it drives and rides smooth and everything is as it should be. I've finally found a Chrysler Service Center that I trust. The two hour drive each way is absolutely worth it. Thanks Jason and everyone at Stan McNabb Chrysler!
I want to give a special shout out to Jalen Swain and Pat for helping us get the perfect vehicle for our family it is the best birthday and Christmas present . You were very respectful and knowledgeable and had a positive attitude in the process of training Pat u also were able to explain to him how to handle certain things u both did a amazing job. P.s. Q thank u for detailing the ride u did a amazing job
I traded trucks with these folks about 8 years ago. I enjoyed dealing with them.
Since I live two hours away from this dealership, I communicated via email while researching my next vehicle. Marissa and Shara were very helpful in answering the many questions and concerns that I had. When I arrived at the dealership, the vehicle was exactly as described by Marissa and I couldn't have asked for a better experience with a salesperson. However, I didn't appreciate the extreme sales pressure from the young man who presented extended warranties. When a customer indicates he is not interested in purchasing an extended warranty, that's when the discussion should end. Not so with this guy and I was ready to walk away from the deal altogether.
The service department was wonderful, they were fast and friendly and got me out quicker than I thought
Awesome experience. Stress free . Had the pleasure of working with Marissa Mckay and James Robinson. Both were professional, friendly and most importantly showed they truly cared bout my business. Will definitely recommend Stan McNabb to anyone looking to buy a vehicle.
I took my town n country in for regularly scheduled maintenance and everything was taken care of in a timely and courteous manner. Very pleased.
The Stan McNabb service department did a great job fixing my A/C. They where fair and honest and the bill was even a little lower than they said it would be. There was only one thing that I could complain about and it was that they scratched my window tint. So now every time that I am in my Jeep I see it and it drives me nuts. With all that said I will be going back for more services when they are needed.
great experience, Chris F. did an excellent job dealing with my purchase.
I really enjoyed my experience at Stan McNabb. Everyone at the Chrysler, Dodge, and Jeep dealership are remarkable with costumer service. Our salesman, Jamie England made our experience buying a car first-class. Even after going to Nashville and test driving cars like BMW, Infinity, and Land Rover, we decided to come back to Stan McNabb based on the quality of service we had received from Jamie. He made us feel comfortable in each and every car he let us drive. He also really understood what I wanted in a car and tried to find that perfect car for me. I am now the proud owner of a 2011 Jeep Grand Cherokee and could not be happier with my purchase. The selection and service was more then I could ask for. I have honestly recommend Stan McNabb to anyone who is looking for a new car. Please stop by and experience the amazing service and superior customer service.
Great service department, always on point. I would recommend to anyone. Thanks
Great service department. Friendly, honest, and very timely.
Bought my Jeep Renegade there. Excellent experience. Took it back when I had a small issue with it and they were GREAT to me. I highly recommend the sales and service!!!
Jason made the experience bearable with a positive attitude thank you .
I would definitely recommend going here. The customer service was outstanding! I was well informed about my Jeep when I drove it off the lot. I was completely satisfied!
Normally I dread dealing with car salesman and searching for a car. To my surprise and delight, Stan McNabb made it a smooth transition. Levi did ALL the footwork prior to our arrival. Jalen Swain readily availed himself once we drove up...he actually met us at our vehicle. He doted over us and addressed all of our concerns (insurance) which made for a very comfortable and hassle-free transaction. We were shown the vehicle and took it for a test drive as they checked out our trade in. Richard, the finance guy, made us feel right at home. It was like connecting with a dear friend. He was a jewel! I highly recommend this place. Even with less than perfect credit, they went the extra mile to get us behind the wheel of a nice 2017 with low mileage! All smiles my way!!!!
They will con you, especially if you re a woman and especially an old woman that is a widow, will not go there again.......
If you want a smooth, honest, and comfortable purchasing process, go see Jalen at Stan McNabb in Tullahoma! Jalen helped me get the vehicle I wanted and still follows up with me to make sure all is well.
My experience there was something I'll never forget I was treated like a friend not just a customer everybody there was so nice and the guy that we deal with the most his name is Justin and he is probably one of the best sell reps I've ever had the privilege of meeting
I bring my friend, who is hearing impaired. She is shown the utmost respect and care by Neal and his team. I appreciate so much the extra care they give to make sure she understands the service process. They have also treated me as if I am as much of a customer as if I owned the vehicle.
Their service rating goes far beyond excellent.
Service was done on time with no other issues. Staff was professional and courteous.
This is my second purchase from Stan McNabb in 3 years. All personnel went out of their way to ensure I was taken care of. Overall great experience.
Over the past 45 years I have done business with many dealerships. I shopped around with two other dealers and they, as usual played games. Dealing with Roger, Angela and Jalen was a pleasure. Straight shooters no games. Neal and Jason in Service are awesome. Straight shooters. I would definetly go back to Stan McNabb. Well Done!
Sales people . were fantastic! Got an excellent price and fast courteous service. Angela and Jayme were fantastic!
I was very pleased with the service I received when I purchased my new Dodge Dart. Don was absolutely fantastic to work with. Then called a few days later just to make sure I was getting settled in with my new car. Now that is wonderful service. Would recommend Stan McNabb to all my family and friend for sure.
Yep so all started out well. Fair value for my trade, fair price on the Grand Cherokee I was to purchase. Mind you, this was less than a year old with under 10,000 miles. On the sticker of my Jeep was a 5 yr subscription to Sirius XM real traffic + travel link. With the SUV being so new one would think that service would already be turned on. Nope. Wrong. I ve spent countless hours of my time on the phone with Chris, my salesmen, Jeep, Jeep Customer Care, Sirius, and Travel Link. End result: I have the privilege of paying for this service AGAIN after it s factored into the sticker price of the vehicle. It s like paying for the Jeep and then finding out you actually need to buy the tires again. Will not be back. Salesman does not call me back. Not how a dealer should treat customers. There s a local Jeep dealer to Fort Campbell and I should have purchased there...sans driving 4 hrs rountrip to get hosed out $450. Win some ya lose some Stan.
UPDATE: Trey McNabb reached out to me after hearing of my issues and took it upon himself to get to the bottom of my lack of Travel Link subscription.- even though UConnect, Sirius, and Jeep weren t able to solve the issue-Trey made me whole. I appreciated his honest concern and doing what he could to help a customer. Thanks Trey!
Had service done, new manual transmission and clutch. Thanks Neil great job and it was a pleasure doing business with you. See you again!
Service department is great! My car had engine problems and I brought it in for service with no appointment. Jason got my car in quickly and the technicians fixed it in a timely manner. I live 200 miles away and I was on the road going home by early afternoon. They were friendly and professional. My thanks to them.
Great Service!! Always acommadating with a professional courteous attitude. Couldn't ask for better service.
Great, no nonsense / no games played, negotiations. I feel confident I received a fair deal with my trade-ins and purchase of my new vehicle.
Every time I ve visited this facility, I have always been treated like a valued customer. I have dealt with the service and parts departments and both were great.
I will continue to have my vehicle service and make future purchases from this dealership.
Marissa was great! I enjoyed my buying experience. Never thought I would get another Dodge Avenger, but here it is.
Jason Holland from the service department is awesome. He always explains what needs to be done, and then he gets the job done.
It's a car dealership they will try to sell you the car you like and the service department is good. please tell them that I sent you
I had to get my first oil change and tire rotation. John was terrific. I did not have to wait to long and I appreciated the way he explained things to me and seem to have my vehicle's best interest at heart. Thank you John for the great experience.
All they seam to want is money for making you wait for hours for nothing
Took The Vehicle In For An OIL & FILTER Change & Tire Rotation & Balance.
The Services Were Done & Completed As Requested .
Great Guys To Work With .. Great Service .
I called and made an appointment for oil change and tire rotation. Walked across the street to a convenient store and by the time I got back my Durango was serviced and ready to go!!!
I was thoroughly pleased with the staff at both Stan McNabb locations. They made the entire process easy and comforting.
Don t call them if you are in a hurry to get something done in service , say your headed on a trip your truck is making funny noise and you need someone to look at it! You must have to make an appointment! Last minute phone calls don t work here!
Best vehicle buying process I have ever been through! Angela Franklin was very helpful and extremely friendly! I would recommend this dealer to anyone and I will be back when I buy my new pick-up!
Best car buying experience I have ever had. Friendly and fair staff. Angela was great and made the buying experience very pleasant. Glad I drove over 2 hours to this dealership.
Amazing customer service! They really made me feel like I was in good hands.
My husband was very pleased with the treatment he received at Stan McNabb Jeep. The service person explained everything that was being done, including options and some other things that were not in any way necessary. We'll definitely be returning.
I always have the pleasure of working with Marissa Mckay. I have purchased a Jeep Grand Cherokee 2015 here three years ago and this time I got the same Jeep Grand Cherokee, but a 2018 model a week ago. Marissa is friendly and professional. I will definitely recommend Stan McNabb to anyone who are looking to buy a vehicle. Great place!
The salesman was very knowledgeable and took the time to explain everything i wanted to know. I was very pleased with the visit. Jack werner
Thank you Eric and the rest of the nice staff that helped me buy a new Jeep.
They were fast, efficient, courteous and very professional!! Great experience!
Took my car in for a recall and oil change and Neal/James discovered another issue w/ the vehicle and they fixed it in a timely manner. The staff was very courteous and efficient. Thanks for a job well done.
Great place to buy from. I'm on their website almost daily to see if any new rams show up that I may like. Very helpful dealer, everybody is very friendly and professional. They even stayed late one evening to finalize and to sign papers, it was a little after 1030 when we got finished up. Stay clear of Russell Barnett, they are very rude and a complete joke of a dealer.
Prompt service, courteous, explained situation before proceeding with work, etc. Jason gets all the stars.
The dealer notified me of the recall before the notice came in the mail. Service was fast and complete. Everyone was knowledgeable and respectful. I am happy with the Stan Mcnadd dealership.
Efficient. Punctual. Polite.
What else can you ask for?
Had a recall on my Jeep.They got me in and out very quickly and very professionally.Great service.
Will not return used to be fair on service to customer. Overpriced question weather service preformed was really required.$300. for a part I bought for 49.00 kind of a rip off?
Went for a recall service and ended up getting some other work done on the car that was needed. Everyone in the service department was nice and friendly. I would suggest taking your vehicle there for any service needs.
Very nice people Neil was an awesome salesman they went the extra mile to satisfy us. I can honestly say I will be returning soon to purchase an SUV. 5 star service with no pressure at all.
Due to the issues with my car, I stopped by the service facility and was happy when I was told they could work on it immediately. John was kind enough to bring me home and Neil was in contact with me every step of the way. He was very good at communicating and posing all the possible scenarios that could have happened as well as what needed to be fixed.
Thank you
Neal in the Service Department was AMAZING! Under promised and OVER DELIVERED!! They fixed our Jeep very quickly and it was a very smooth and enjoyable experience! Thanks Neal and the Stan McNabb Service Team!!
Great vehicle! Great deal! John, knowledgeable, and sensitive to the needs and wants of the customer, a great salesman
My wife brought in her Fiat for servicing after receiving a notice that there had been a recall. So, she proceeded to take her car, and from what I know, that all went fine...car was fixed, etc. However, the customer service was horrible....my wife was made to feel dumb, and she was very belittled (I will not go into detail here). Overall, this is a great place to get a car...nice people, etc. But this visit was very unpleasant, to say the least.
I had a very good experience with this dealership. I drove a long ways because they had a specific car in stock that I wanted. They did a fair trade deal and when I got there they were efficent and timely. The service department even did some accessories changes for me. From the purchase of the car from Marissa McKay which did a superb job with her knowledge, clear through the finance department which got the best rate for me and hats off to the guys in service for their rapid response.
I did most of this purchase through their website because of the distance.
What a superior job and thanks to all involved AAAAA++++++++
These people are awesome. Great service. They really try to help their customers
I went to Stan McNabb's dealership this past Saturday to trade in my 2004 Jeep Grand Cherokee and purchase a 2015. I was immediately greeted by the staff when I arrived asking how they could help me. I had contacted the dealership a few months ago telling them what I wanted. Anyways, the car was ordered and built just for me (that process couldn't have gone any smoother) and my car was waiting for me when I arrived. Trey and everyone at Stan McNabb's couldn't have been nicer - it was a very pleasant experience from beginning to end. I never felt rushed or pushed into anything, and they were more than happy to answer all my questions. Nowadays it's hard to find any business that will take the time and show care for their customers. I would highly recommend them if you are in need of a new or used vehicle.
These folks work hard for you and make things happen. So happy with my purchase.
Drove from Nashville to go to this dealership s service department for check engine light issues regarding emissions leak because of an awesome recommendation from a friend on the amazing and high quality work they do here at Stan McNabb. I was in and out in 3 hours which would have probably taken a whole day somewhere else. Fair price for the part I needed to fix the issue that other dealerships couldn t find. Super satisfied and will be returning! Thank you!
I bought a new key Fob for my car. They took care of it very quickly, got it programed and had me rolling. Neil in the service dept did a great job ensuring everything went smoothly.
They have taken good care of us and appreciate their service team!
stanmcnabbcdj.com