First time in my life that I have been asked to pay to change a lighter still under warranty (bought 3 months ago). Passive after-sales service in the face of customer complaints. Brand that has lost its splendor!
VIP welcome, not surprised, quality products. Thank you
Super quality things, acceptable prices, best service.
Small shop with a personal not perfect to the point it lacks a little knowledge of the product for an optimal advice !!
badly received
we came to have a lighter repaired under warranty
and he refuses because the lighter has a micro scratch
we came to change the ignition mechanism in which the micri stripe on the rooster comes into play
my opinion they seek me any pretext not to assume their guarantees ...
in my opinion this practice is more than limited
and at the same time it will be my last lighter
in short you will understand it I do not recommend and not at all
Very classy service deserves to go there. What beautiful things even if the prices are quite high
Absolutely professional staff at this location and the store is gorgeous. Small but packs a punch! Lots of high quality products to browse and find the perfect accessories for your cigars!
The lighters are not bad and the sellers really friendly
Very nice home. Efficient and very professional staff.
Very professional and good service, as well as special limited editions that are not available in general stores.
Great location, very clean shop and excellent service. Very good advice
Impeccable service and high class welcome Quite in line with the brand's reputation
Welcome, advice, support, explanations, nothing to complain about.
Very nice shop and the reception and royal I highly recommend
it look like its very very hard to comminicat with anybody at st dupont haed office concerning information on lighter laque de chine gazoline
smal burgindy color cerie nomber C 7424 benzine ty f you could help
dany
I bought a torch lighter in 2014 - the entry level at 170 euros. Recurring problems in the mechanism because Chinese manufacturing .. today I am offered to replace it new for 33 euros while I have never used it. The after-sales service is really of poor quality and did not recognize the failure of the torch lighter and reduces the problem to a shock suffered. It is really shameful for a house that wants luxury.
Ashamed as a service. I'm going home. Neither of the two sellers said hello to me. I came to just buy a product not available on the internet. The purchase would have taken 5 min. They didn't try to make me wait. After 20 min without a hello I asked if I could maybe buy the good in 2 min. I got a "no" from the seller, there are 2 other people. Too bad, I keep my 900th, the sellers do not deserve. Services not up to price.
I came to personalize a wallet that I was offered. The welcome was pleasant, the service (in addition to being offered, even after sales!) Is fast and of quality. The welcome and the service, everything was at the top.
Brand level welcome, without ostentation. Quality advice, it makes you want to use your lighter to hear the unique sound of Dupont! .
A pen bought 250 whose mechanism breaks after very little use (lead replaced once). Result: More than a month to have a repair estimate at 50 ... When we are surprised that a renowned brand with a luxurious connotation does not take charge of the repair, no response from the after-sales service ...
S.T. Dupont has luxury only what remains of it before being bought by the Chinese. I have had Mont-Blanc pens for years without any problems. When an 8-year-old fountain pen started to leak, Mont Blanc graciously took charge of the repair; find the mistake...
When you call yourself a prestige brand, you already start by having an after-sales service that matches your dissatisfied customers!
Dupont? NEVER AGAIN !!!
Shop to run away and avoid. Even if the reception is classy, the service provided is not up to what we expect from a premium brand. Making a sale is good but considering and considering the customer during and after the sale is even better. Especially if you want to see him again. But in this case it will not happen.
st-dupont.com