St. Anns Home Reviews

Always short staffed. Mandation is their answer to everything.

They have taken great care of my grandfather. St Ann's is clean, modern, caring and professional.

Beautiful facility. Staff were personable, extremely friendly and kind.

Be very very careful placing your loved one here! My mothers husband William "Bill" Loftis was placed here by his son Peter Loftis and the staff was told not to let me or my mother, Bills wife of 25 years, Mary Lou Loftis, talk to him, mail him anything or see how he was doing in general. My mother married Bill Loftis in 1992 and they were still married while Bill was in St Ann's home. I tried time and time again to talk to Bill and was denied by the staff. This caused my mother to live the remaining 2 years of her life asking where her husband was over and over and over again. The staff at the nursing station was told by Peter Loftis not to let me talk to or inquire as to Bills well-being. Peter threw his elderly dad Bill up against a wall when Bill was 89 years old so I was so very very concerned about not knowing how my step dad was in Peters care. This devastated my mother and also Peter directed all of the income my mother and Bill shared together to Bills care alone causing even more unimaginable pain to my mother. Bills second wife, Marie Loftis was also a resident of St Ann's and not Bills wife at the time. Don't put your loved one here as the staff will not even let you know how they are doing. Not the way families should be treated.

Highest ratio of helpers to residents in the city. US News 50 best assisted living facilities in US. I think people don t know about it causes it s a non-profit. My moms been there over 2 years and we visit 5 times weekly. The aids/nurses care and love the people here. Dining room food is great and workers are so caring. Facility updated. Best kept secret in GR!!

Updated 9/2020: Can t say enough about the workers and the nuns who have such love, caring and concern when taking care of my mother as she went into her week before death. Hospice was involved and there was such peace and prayerfulness as she left this world for the next. They bring a cart with a CD player and many calming cds. Also workers brought a cart with coffee, tea, snacks etc and you can request what you would like (they brought me decaf coffee in a carafe everyday). At meal times they will take an order for you. I requested dinner only and they left me alone with my mom just checking in sporadically which is what we wanted. Sister Gabriella provides spiritual support and is awesome with handling death .. a life changing experience that was so positive and calming. I can t describe how wonderful the blessing my mom s death was being in such supportive and spiritual atmosphere!

Mom was welll cared for, looked after, and she very much liked St. Ann's in her last years. Loving, caring and responsible folks.

Always short staff management is horrible they only care for the people who is considered teachers pet once seen a roach in the nurses station in assistant living ughh they have continued falls due to short staff then thier isn t a nurse in assistant living all day so the nurses from skilled won t come over and check out the resident that fell the residents barely get feed appropriately due to the kitchen being under staffed residents baths get skipped over the facility is just a mess I highly recommend you send your loved one to a more compassionate facility because this facility is fare from that

I will start by saying I have no idea how it is to live at St Ann's Assisted living, however no one will answer the phone or call you back at this facility, so I can only assume the care at St. Ann's is as poor as their phone response. I left two messages this week during the mornings. The first was on Monday with the Director of Assisted living to call me back regarding information on the facility for my father. Today, Friday in the morning I left a message on another persons phone regarding the same thing. Again, no return phone call. Looks like really poor management to me.