Sprint By Brightstar Wireless Review

Ruby was very helpful and could answer all of the questions my wife and I had. A+ for this store!

Great knowledge about products and service plans. These guys are the best.

Absolutely stellar service! Cody and Dawson are knowledgable and a great help! Would recommend everytime!

Fast and friendly service very knowledgeable personal. Staff went the extra mile.

Exceptional service and product knowledge,
Highly recommend this staff and store

These guys have worked so hard to get us over to them with all the trouble we had with my old company total wireless. They were so helpful I really appreciate all they did to make it happen

Absolutely amazing, Lynda is thee best! Be very lucky to have someone as great as her willing to go above and beyond!

I m 73 years old and needed a new phone. I was very attached to my 6plus. Had a lot of questions. Actually wanted the 8plus. He explained it wasn t available, couldn t be ordered. I left unhappy, but because he was patient and said I really ought to move forward with the technology I came back the next day. I bought the 11, Cameron set it up and showed me how to use it. Many of your employees are very young and frankly not very nice even sarcastic. I left today with a new phone and would definitely come back again. Thanks

I decided o take my three phones to Verison Cell. I was impressed with the help and knowledge of Cameron who assisted me.

Terrible experience. From the start the staff was rude and would not help me but just kept asking me questions that were pointless and a waste of our time since I said I already knew which phone I wanted. The entire time the guy was rude and obnoxious. The other verizon store in Brigham is way better.

The 3 employees are TOTALLY AWESOME. FUN TOO!! Keep it up Cisco, Sergio, and Miss Brittnee!! I love you guy's always walk out with a smile on my face. Lots of fun there.

Thank you sales associates for always helping me set up phones and going the extra mile

Great atmosphere, had questions that I needed answered and the gentlemen in the store were very helpful. Cody and Dawson were very understanding and even provided alternative options to save me money and get more.

Pleasant atmosphere. Cody was knowledgeable and patient.

Very helpful employees. They were fast and good to make sure we were getting the right stuff for our new iPhone XR!

I am very unhappy with this store. I called and asked how I might go about making a claim to get my phone repaired. They said I can call, go online, or come down to the store. I came down to the store and they told me that they cant make claims because they mess them up and lose money. Well I am really mad about this and I am not sure why Verizon hires people if they don't have a high enough iq to do the job correctly.

Cody was courteous and helpful. He was very nice. We got everything taken care of in one place at one time.

Very personable experience great staff would recommend to anyone just a great experience

Great customer service, loved the reps. Very informative and helpful! Two thumbs up!!

Really great customer assistance in helping myself get a new phone setup. Wonderful place

The service today from dalton was great I recommend it to anyone

Stopped by at 4:00 to look at new phones. Closed with a hand written sign on door, "gone to lunch, be back shortly". How was I to know how long shortly would be? Like that gave me any idea how long I would have waited? Nope, so I left.

My grandparents set up service with Verizon at this location. They were offered a bogo deal on the phones they purchased, they were told they were being set up on an affordable monthly plan. The claims made during this process were especially misleading and my grandfather is now paying almost double what he signed up for. My grandparents both went back to the store to discuss concerns they had as well as the large difference in what they were told to expect and the reality of the situation. The representives were dismissive and dishonest. I finally called the store with my grandfather's permission and asked if I could be walked through what was going on with the account. The gal I spoke with said they were not authorized to give information over the phone, that it had to be in person. I asked to speak with a manager and she said the manager was gone and she gave the phone to another employee. He said that it had been awhile since the initial sale and it would be hard to know what was said and what had actually occurred. He encouraged me to reach out to customer service because they were more willing to give credits and make adjustments to keep their customers happy. I called Verizon customer service directly to discuss options and see what other service plans were available. The representative was extremely patient and helpful but we were told that my grandparents had been set up on an unlimited plan and had to remain one an unlimited plan to keep from having to pay full retail on both phones. My grandfather may be elderly but he is by no means incompetent and he would never have agreed to a $200 phone bill being that he's on a fixed income. Shame on you for being dishonest just to earn a quick buck. Authorized retailers like this location are paid minimum wage and make their checks off selling service plans, phones, and accessories. Unlike Verizon corporate these people don't care about keeping customers for the long haul they are worried only about their monthly bonuses.

Great experience. Appreciate effort from Cody and Culley.

I came in to upgrade my phone and an hour later it was all done didn't lose anything only needed to add back a few passwords so they could make sure it was me.
Britney was awesome.

There was issues with my account and they took care of it quick and easy.

This was my best experience ever while visiting a Verizon store. Lindy was super attentive and so nice. She answered all of my questions and made sure I was satisfied. Overall, amazing verizon!

Website said employees and customers were required to wear masks which is why we chose this location. Employee was not wearing a mask and when we asked about the curbside service offered on the website we were told we needed to come inside. It was not a safe encounter during a pandemic and this is false advertising.

Having 4 insurance claim phones in a month had me very frustrated, but Lynda and Docen at Brigham city ensignal helped resolve the problem great!

BEST ENSIGNAL STORE EVER! Amazing people work there!!!

Hayden was so patient and kind, he went above and beyond trying to help me set up my phone on a prepaid account, which my phone wasn t compatible with, then helped me open a Verizon acct. He was very professional and although he was the only one in the store, which was quite busy, he took his time and I left very satisfied,