Bianca Poulin

Review of Sprint By Brightstar Wireless

My grandparents set up service with Verizon at thi...

My grandparents set up service with Verizon at this location. They were offered a bogo deal on the phones they purchased, they were told they were being set up on an affordable monthly plan. The claims made during this process were especially misleading and my grandfather is now paying almost double what he signed up for. My grandparents both went back to the store to discuss concerns they had as well as the large difference in what they were told to expect and the reality of the situation. The representives were dismissive and dishonest. I finally called the store with my grandfather's permission and asked if I could be walked through what was going on with the account. The gal I spoke with said they were not authorized to give information over the phone, that it had to be in person. I asked to speak with a manager and she said the manager was gone and she gave the phone to another employee. He said that it had been awhile since the initial sale and it would be hard to know what was said and what had actually occurred. He encouraged me to reach out to customer service because they were more willing to give credits and make adjustments to keep their customers happy. I called Verizon customer service directly to discuss options and see what other service plans were available. The representative was extremely patient and helpful but we were told that my grandparents had been set up on an unlimited plan and had to remain one an unlimited plan to keep from having to pay full retail on both phones. My grandfather may be elderly but he is by no means incompetent and he would never have agreed to a $200 phone bill being that he's on a fixed income. Shame on you for being dishonest just to earn a quick buck. Authorized retailers like this location are paid minimum wage and make their checks off selling service plans, phones, and accessories. Unlike Verizon corporate these people don't care about keeping customers for the long haul they are worried only about their monthly bonuses.