Spokane Computer Geeks Review

Great service. I trust them with all of my company and personal computers now. Love the "Avast" antivirus

TL:DR; DO NOT DO A DATA RECOVERY AT FRIENDLY COMPUTERS UNDER ANY CIRCUMSTANCE. THEY WILL RIP YOU OFF. DO NOT RISK IT!

I have a 4tb hard drive that became unallocated from windows updating and turning it into a bootable drive. I never formatted the drive and thought that I would take it to someone instead of doing it myself. I went to Friendly Computer on the North Side and gave them (Specifically Anya) a complete run down of what happened. I have a paper index of every file that is on the hard drive and know every folder that s in it, it was exactly 2.1tb of space used. I have never deleted a single file on the hard drive and have used it to back up my video library. Anya and I talked and I told her everything and she told me that it was going to be $75 to $100 and that I would have to pay a $75 dollar down payment. So I did. 2 weeks later I get a call from Anya and she tells me that she pulled off 6tb of info off the drive and that it would be $399 dollars to get them to finish the recovery. I was dumb founded and asked her to explain so she replied with the program will pick up any file that has been deleted (remember I said I had never deleted anything off that drive). I ask her why it was over the amount that she had quoted me and she blabbed on about how it takes so long to do a transfer and has to charge per hour. Suspicious I ask her what files are on the drive since I have that paper index of what s supposed to be on the drive. She replies with oh I m having a technical difficulty I m going to have to call you back. Perfectly timed technical difficulty. I would never have agreed to pay the down payment if I had known it was going to cost that much money. I would of gone to anywhere else including the Geek Squad who charges under half of that amount. That is a SCAM to get money off you so that they can get paid for doing nothing because they can either rip you off by making you pay a ridiculous amount or if you refuse to let them do that they just steal your money because I asked for a refund and they said no.

For Future Customers:
Save your money and take your broken technology somewhere, anywhere else.

For Friendly Computers Management:
I m not unreasonable, I just want what I was quoted or I want my money back. And if not I m more then willing to redefine the word Petty while I go to unbelievable lengths to save people from experiencing the same scam that I did. Which for starters I m going to write review after review to drive them down to the proper rank of One Star, and then contact the better business bureau and then I ll pay my nephew to stand on the street with a sign warning every customer to not do their business at Friendly Computers. And then I will use word of mouth to let everyone know to stay the hell away from Friendly Computers. I feel bad for all the other people that could of been scammed by this place but don t have the time or the will to stand up for themselves. You have my number. Do the right thing.

Absolutely wonderful service, saved my day, wouldn't go anywhere else.

Never do a data recovery at Friendly Computers! They are shady with their pricing. They will tell you that it will cost a certain amount and then have you do a down payment and then make it cost way more! Will be reporting to the better business bureau!

Anya and Ray were both a joy to work with by being pleasant and knowledgeable. I will be a repeat customer if the need arises.

We purchased a used computer from Friendly Computer and it works beautifully. I brought it home and spent a day trying to hook it up to my wireless printer. Totally stressed because I didn't understand anything i gave up. The next morning I took a deep breath and gave them a call. Within 10 minutes they had it all hooked up remotely. I will never go anywhere else.

Anya Would like to Thank Friendly Computers for their help today. I have my web security through their security system, which does work very well. I had called Friendly Computers because Google Chrome would not open , I could not get on the web. Anya as able to control my desktop computer from her office, and within one minute had solved my problem. Very friendly person, and most helpful.
Thank You for your quick response and help,
Dan Holman

I had to bring my older laptop in for some repairs and updates. When some new complications arose shortly after the initial work was done, Anya was amazing in solving all the complex remaining problems!! I am SO thankful for her caring and capable assistance!!!

Fantastic company!! Locally owned and managed in Spokane, I hired Friendly Computers to help set up a new desktop (purchased through them) and printer. The tech, Drew, was a dream to work with. He was amazingly patient, friendly and extremely competent. This young man went way beyond the call of duty to help -- he even put my new vacuum cleaner together!! Seriously, I wouldn't call anyone else now or in the future. Best experience ever with a computer company! Julie Montgomery

Thanks for helping me with my computer glitch today Sam!!! I had invested so much time this morning, trying to access my email, and you took care of my problem in just a few minutes!

Ray was very helpful, knowledgeable, and patient. He helped us make the right decision on what to get and we are very happy with it.

Had a Macbook that I spilled orange juice on. Took it to them and they saved my butt. Fixed it and I didn't even lose any data. I had not hooked up my time machine drive in quite some time so I was really worried about it. Already sent a friend of mine here for some issues and they had a great experience too. Would recommend to anybody with any Mac problems.

Staff extremely knowledgeable and equally helpful!
I especially appreciate the remote help.

My phone was acting slow and had popups. Anya helped me get it cleaned and sped up. Would recommend their excellent service.

Called this guy seeking help with a power supply.. was told that he would not Even let me know if he had one that would work for me unless I was in his shop ! What poor customer service!!!!

Had the pleasure of calling the North store and working on my anitvirus issue with Anya. Through some investigation Anya was able to figure out that my AVG antivirus was out of date and needed to be switched to Avast. She was very easy to work with and having the Friendly Computer Remote Access program on my computer made diagnosing the problem easy and seamless. Overall the entire process was easy to update to Avast so that my computer had antivirus protection through Friendly Computers. Excellent experience and I recommend Friendly Computers to my friends for their computer repair needs. Thank you for providing such customer friendly and knowledgeable service.

We needed a very tiny screw for mounting a M.2 SSD hard drive which apparently if you don't have on hand can be a challenge to find. That being said, Friendly Computers not only had what we needed but provided several different sizes and amounts to be on the safe side and didn't charge us anything! So grateful for their help! They just became our go to shop if we need any help in the future.

My husbands MacBook Pro is his lifeline for his work. So when the MAC encountered major problems that we could not repair we did our research, checked reviews, and chose friendly computers in North Spokane. Chris was professional, patient and calming. Assuring my husband that even though he needed the computer for a day or two he felt he could bring it back to life. Two days later the Mac was ready and you can t imagine how ecstatic he was when he turned it on and it ran like new. These guys are ethical, affordable and really good!!

I am so thankful for Friendly Computers!! I took my macbook in, and although it was pretty much toast, they were able to recover all of my files, and back them up onto my external hard drive. I was so happy to be able to recover sentimental family photos. Their customer service was outstanding, and they were able to answer all of my questions clearly. In the future if I ever have computer issues, I will be returning. Thank you!

First off I would like to say thank you for the great service today. The problem that I had was my printer. I explain that I had called another business to help me and when that person started to throw up red flags that I ended the conversation. Next day I was going to talk with someone else about the problem when I realized that they were closed. I then came across your business explain the situation. Got set up for an appointment next morning. Ray showed up and fixed my problem and also found the back door that the person who I talked with that he infected my computer. Great job and I highly recommend Friendly Computers to everyone .

They were very helpful and were able to solve my problem within 5 minutes. I will definitely use them again.

The fine folks at Friendly Computers did a very good job repairing my computer and then taking care of a problem remotely later. I recommend Friendly Computers if you are having any problems with your computer.

Anya at Friendly Computers was able to help me resolve an ongoing problem I was having with my computer. She was very friendly and helpful. I would highly recommend Friendly Computer's services!

Good quality and very helpful people. Both Lennert & Matt.
Would definitely use this service again.

The store was clean and the staff treated me kindly.

Took an older MacBook computer in for a nonworking trackpad. After over a month of working on it they told us it was ready and presented us with a bill for over $1500. They are now removing parts which we did not approve to be added in during the process.

These guys are the best around. Friendly is absolutely right! Having them be able to remotely fix our computer is an incredible benefit and they have some great used equipment for low prices. We have never been more satisfied with a computer service.

Friendly Computers staff is very professional and helpful. Sam White turned an otherwise painful experience into a fun and informative time. Thanks for a job well done!

After I mistakenly ruined my computer, I came into Friendly Computers to get the data from it and purchase a new computer. Anya set me up with a refurbished HP laptop and an external hard drive containing my old data. She was super helpful, friendly and very quick. Within a single day, I was back up working thanks to Anya at Friendly Computers Spokane! Then, within a 5 minute remote session a few days later, she helped to install my printer. Thanks again!

Anya, You were very helpful in fixing and explaining my minor computer problem. I can't thank you enough and you were very courteous, Terry N.

Truly I did not know what was wrong with my computer. I had let some coworkers upload information on my personal computer and ended up with a mess. I dropped in at the North Spokane office and Ray Boston worked on it less that 5 minutes and had it working perfectly again. He was friendly, pleasant and made me laugh before I left the office and that is exactly what I needed! I appreciate the cheerful "can do" attitude Ray brought to his work! You can always expect good service at Friendly Computers.

Wow these people are amazing...fixed my problem with computer not communicating with printer and a host of other questions I had about criminals taking over computers, virus and safe browsers to use. Sam White is the guy that helped us and I can say nothing but wonderful about his work and follow up!

I recently purchased a refurbished laptop from Anya at the Francis store.I was very impressed with her professional manner. She was very friendly and more than willing to go the extra mile. I highly recommend friendly computers!!

TERRIBLE SERVICE!!! They will quote one price then charge another and hold your computer for ransom until you pay it.

I couldn't print a document or transfer it to another computer to have Fedex or UPS print it. Anya is very friendly, thank you for taking care of me right away with a friendly smile and great stress reliever. Will contact for future classes.

I accidentally spilled coffee on my laptop recently. While my laptop, an older refurbished one couldn't be saved, Anya was able to transfer my hard disk and all my data to a newer model refurbished laptop that I have been very happy with. She also coached me on various issues regarding the newer laptop I was just getting acquainted with. She and the other staff at Friendly Computers are so very helpful, professional, and knowlegable. They made a very stressful situation for me go a lot easier, and I was thankful for all their assistance.

Sam was great to work with, to have in are home and he answered all our questions. I recommended him to my sister.

If you need any help or sales,this is the place you want to go.They are not only overly friendly,they know there stuff.Would not want to go anywhere else.You will be happy there.

Super friendly and great technicians. They really helped me out in a tough time fixing my laptop so I could send out bids for my business. Quick turnaround for a very reasonable price. Thanks Friendly Computers

This place rips you off. They tell you one price and have you pay a down payment and then jack the price up by over double! Scam!

Friendly Computers is Great! They offer a full line of services that are fairly priced and the Customer Service is Excellent. I've had repairs and purchased a refurbished laptop from them. When I needed help they responded quickly to resolve the problem. Would Highly Recommend this Company.

Sam at "Friendly Computers Spokane" has been a Godsend! Having been extremely reluctant to trust my laptop to a stranger, I had not used it for a long time. After reading the reviews for computer repairs online during a visit to Spokane, I called "Friendly Computers Spokane." Sam epitomizes the name. He put my fears to rest during this call then re-affirmed my confidence in him when I went into the office with his professionalism, knowledge, thorough helpfulness and friendliness not only for me but also for another customer who was there at the time. Sam kept me informed of his progress while he had my laptop, offered suggestions and options for making it even better and ultimately fixed the problem and more. Since returning to my home town Sam has been readily available via telephone for further questions. With kindness and friendliness he successfully assisted me through the technical difficulties I was having.

Sam White just finished fixing our computer and it was an awesome experience. He really new his stuff and explained things that was easy to understand. Great job

This business has you pay a good sum of money for diagnostic services up front before they even look at your computer. It cost me over $100 for them to tell me the cracked screen on my laptop would cost several hundred dollars. I knew that from a google search on my own. I am guessing it took them less then 5 minutes to make that discovery. The other laptop I brought in was also over $100 just to look at it. I m pretty sure I spent $200 per hour plus for my repairs/advice. Next time I will do it myself from YouTube

I had to place a rush on computer service and Ray was very understanding and helped sort it out the best way he could. Service was done, completed and in time the next day. Thank you Ray.

I was helped right away and got my computer up running again.

I brought my pc to this place to get fixed, charged me over $400 for a $600 pc. Two weeks later it was worse than when i took it in...

Friendly is a good word for them. Very knowledgeable and everything is explained simply. The biggest drawback is how busy they are. They have a notice posted that it may take a few days to get to your computer. Don't expect quick service.

Anya - I am a boomer and not totally computer ignorant. I use a computer quite a bit. Months ago when I was having real problems with my computer and thinking " I am going to have to purchase a new computer", I passed the Friendly Computers store and stopped in. They very kindly explained their services to me and it was then I found they would make an appointment and come to my house to evaluate my computer and tell me just what was the problem and fix it if it could be fixed or not. They fixed my computer and requested if I would like to have
their antivirus program installed and when I problems in the future all I would have to do is contact them and they can attached to my computer and see exactly what is going on and help me thru the problem. This has been wonderful. I have had several tech problems that I wasn't sure how to proceed with and after calling them they hooked in with me could see the problem and what I was doing incorrectly and show me the correct way to do what needed to be done. The people have been so helpful and courteous to me and I couldn't be happier with Friendly Computers and their people!!!

Great people. Love them at both stores. My business is on the other side of Spokane and I live in the Valley. I use the Valley store for my personal stuff and this store for my business stuff. Had to have them out to my business to fix a printer and some internet stuff. Did great!

I highly recommend Friendly Computers for your computer needs. I purchased a used PC and have been really pleased with there help over the phone and when I come into the store. We use their computer anti virus protection on both our PC and laptop. Thank you, really nice to have help close and professional. Marsha M

Fast and friendly service. Had two laptops worked on. And it s veteran own which is a plus!

Anya was wonderful today. I have been having some problems with my email, and she was very polite and fixed the problem immediately. Good to know there is someone available to help us non-computer people when in need. We really appreciate Friendly Computers since beginning our relationship with them. Ray has been a big help in the past also. Larry Schierman

Sam did a great job setting up my new computer and making sure that everything was transferred and functioning. He took the time to point out any new features and assisted me in reinstalling some programs. I highly recommend their services for anyone looking for computer assistance.

Friendly, courteous staff. Fast diagnosis and fix for my MAC. Very affordable. I will never go back to the Geeks across the street

Anya has always helped me with my computer challenges. She is the best. I recommend Friendly Computers in general and Anya in particular for any computer problems you may encounter. PVG

Anya was totally helpful and fixed my possessed computer in minutes. Convenient, friendly and knowledgeable.

I got immediate help for a problem others had been able to solve. It was such a pleasure to deal with such a friendly, knowledgable, helpful person. He has become my "go to" resource.

I had a very bad experience here. I brought my computer here and asked if it was even worth fixing. They said yes it was but also said nothing about only a only a 30 day guarantee at the time.
They called me and said they had to remove everything off the computer to fix it and it would be another $100 or so dollars on top of the $110 I already paid. They also said it would be a good idea for this protection thing for another $69 so I agreed.
When I went with my husband to pick it up they had lost part of my pictures, etc. The manager called the guy who worked on it and in front of my husband and I we heard him say to him " Why didn't you back up her stuff first"! I almost started crying right there.
We took it home and plugged it in and it worked for about 5 minutes. I called the store and was told I could not get a refund (I wanted to just go buy a new computer since they lost half my stuff anyway) but was told I had to bring it back again so they could try and fix it. It was then I was told about the 30 only guarantee.
I had to go buy a new computer and eat the $215 REPAIR and the $69 computer protection and end up with a NON-WORKING computer that has a year protection on it!
My advice is to avoid this place like the plague!

Needed help building my new PC. Friendly PC was very professional and kind, patient with all of my questions.
Very fast service. They made sure each part was working perfectly. Stressed tested and everything!

I recommend this business to anyone with PC issues or help! A+++

Dell sent me a bad USB to install Windows. Super frustrated. Took it to north Spokane location and within 5 min had it figured out. Half hour later I was omw home with my computer fixed. Great job boys.

Ultimately the fixed my computer which is what I wanted, and it works again

Here s the long story.

My computer that I built in Spring 2020 began having blue screen issues. I took it apart multiple times attempting to find the issue and ultimately came to the realization it was the motherboard or the cpu.

I decided I didn t want to go further on my own, and I didn t want to wait what can be months for a replacement Mobo or cpu just to possibly have to replace the other.

I ended up taking it to friendly and explained all I had done.

They do have a $100 diagnostics fee, but let s be honest all, they have a lot more overhead than Joe Schmoe working out of their basement. They have a store front, employees, the top tools needed.

Anyway, let s continue. I don t remember the exact time frame here, but a few days go by and I get a call while I was out and about. It was explained that it was either the motherboard or the cpu (yup, made it that far), and that the motherboard would be $200 (approx) to replace. It sounded odd so I literally asked in that moment is it a newer or upgraded? I was told it was the exact model. I thought maybe I had the price wrong in my ahead so I agreed and that was that.

After I made it home I went back over my purchase history and saw that I only payed $100 (approx) for the motherboard. I called confused and was told we get our parts from a specific vendor that covers part for defects, warranty, and lemons. I was even more confused and explained that every vendor covers replacements for lemons, and the manufacturer has a warranty already. Then the script was changed and the extra charge was because they had over head, utilities, cleaning crew, and a storefront (paraphrase). At this point I was getting flustered, I maintained my composure, allowed the employee to speak, didn t raise my voice, but I did continue to stress my confusion and frustration about not getting a straight answer about where the 100% mark up came from. I mentioned that I understated how overhead works, I am a freelance worked, I also have overhead. That s what their diagnostic fee and labor fees are for, and a mark up on items is reasonable, but a $100 markup on a $100 item was a bit ridiculous.

Ultimately the conversation went nowhere past that. I did request a conversation with the manager and was told I would be contacted by them later (I never was). I did call back to apologize to the employee about getting flustered because I knew it wasn t their choice to charge that, I was just extremely confused about the cost and wanted transparency about why it was that price.

As I stated I never got that call from the manager, the next call I got was to say the motherboard didn t fix the issue so a cpu was being ordered. The price I was quoted for the cpu was exact retail..... no mark up at all... anyway.

The new cpu came in and worked great with the new motherboard, in an attempt to save me some money they tried the new cpu with the old motherboard it worked momentarily then stopped, and actually fried the new cpu haha. All in all the issue was the motherboard was bad, and it s issue was it was frying CPU s so both needed to be replaced.

Honestly I would have likely given 5 stars had the whole price debacle never happened at all and I was charged retail for the motherboard, heck probably 4 stars if I was told sorry about the confusion $100 is our minimum make up for motherboard replacements because all I wanted was transparency. Even 3 stars had I gotten that call from the manager.

I was obviously okay with the $100 diagnostic fee, heck I even said right off the bat that I was willing to pay to get it fixed faster that go through the RMA process that would have allowed me to fix it myself for free. It wasn t about the money all in all, I paid the bill and didn t dispute it at all when I went to pick my computer up, all I wanted was transparency. I never received that, and because of that I am going with 2 stars and will unfortunately choose other avenues if I need computer work done in the future.

Anya at Friendly Computers did a great job in asking questions to identify the core computer and technology issue and the business need. She problem solved an efficient and cost effective solution for our No-Li Brewhouse staff. Very happy with the outcome.

I took my computer here to get built and they did a good job! the only reason i give them 4 stars is because it took a bit longer than they had originally told me. still got a fair price and a great computer back. I would recommend them.

I needed help with opening zip files, my computer was telling me I needed to buy a program to do so. I stopped in at Friendly Computers and showed me how to open the files with out the program! They didnt charge me either. They were very kind and professional. I will be recommending friends and family to go to Friendly Computers!

Anya helped me through a problem with my Flash player account. As usual every time I talk to her she is always extremely helpful and we did it online no problem. I have recommended this company to several of my friends and will continue to do that.

They were super helpful. They were much less than Geek Squad just across the street and so very helpful. I started using them after calling the "Geeks" and they wanted $300 just to show up at my house. For $100 they came out and got me all fixed up. I've taken 3 other trouble children to them since. I'll never call a "Geek" again.

Sam was most helpful in solving my computer problems, in a timeyl.and a reasonable price . he is very respectfully of my issues.

My laptop wouldn't charge at home, but Anya got me squared away!

I called today about the computer was not connecting to the internet. Chris offered some possible solutions and we solved the problem! Just like their name...FRIENDLY.....Chris was all of that. Thanks Chris!

Several months ago, Friendly Computers did work for us: Windows 10 rebuild and hard-disk clean out, for which there was a reasonable charge. Subsequently, they have passed up TWO CHANCES to charge me plenty.

Today (Chance #2), the PC wouldn't wake up from an hour on "Sleep". I schlepped the thing over to their branch on the north side of the Subway building in the Five Mile Shopping Center near Francis and Ash.

Chris connected it up. It fired right up for him. He said it must have just needed to go for a short ride in the car. He counseled disconnecting the power for a while if this happened again.

Even after I brought it home, it booted right up and is running fine.

I had driven by this place for years, so when my computer crashed I brought it in, hoping they could rescue me. Not only did they fix the problem in a reasonable amount of time, but they assisted me with a further problem that I encountered when I got home. I am not a techie, but I know good service and caring when I see it. As a bonus, Sam lives by the name of the company, friendly...and proficient.
Glenn Whittle

Anya......she was able to fix my problem on the spot..could not get my jet pack to speak to my computer

What a life saver. Almost got caught up in a big scam. Anya was able to secure my computer and get me back up and running in to time. And at no charge! Thanks a ton!

Anya worked with me remotely to get Epic Game Launcher uninstalled from my computer. I bought their anti-virus program so any time I have a problem I can call them. It is great to have someone local.

I have been doing business with Friendly Computers for several years and have full trust in their expertise, reliability, ethics, and as their name states, friendly and personable and helpful. This week I upgraded to Windows 10 from Windows 7. I don't drive, and they picked up my computer and Chris, tech, dropped back off and tutored me to learn about Windows 10. He was extremely patient and thorough and knowledgeable. I also decided to order 2 external backup devices online, and today Sam remotely connected to my computer and made sure the backup devices were installed correctly and were backing up. I could not have done any of this on my own and am thankful for Friendly Computers. Great people, experts in their field, completely trustworthy. I have only praise for Friendly Computers and am a very satisfied customer.

Anya was very pleasant and quick. My new printer was not playing nice with
my computer and she answered all my questions and concerns and made every thing work. Thanks!

Great service, very helpful and friendly, extremely professional. Will do business with Friendly Computers again.

This place truly lives up to their name. They are friendly and very helpful. I will not take my computer anywhere else.

Charged me $100+ and couldn t even fix my problem! I called them to ask if I could come pick up my computer and they said they would call me back ... and never did! Would not spend my money there again. Find somewhere better.

Outstanding customer service and very helpful. I bring all my computers here to get fixed.

She seemed quite knowledgeable and helpful in regards to my computer.

These guys are GREAT! They solved my problem ABSOLUTELY FREE! And it only took a couple weeks of their time! I would totally come back to review again!

Went in with my I phone 7 it says "unable to activate an update is required to activate your I Phone" They charged me $124.15 and told me it is a hardware problem. But the phone turns on and all the keys work. Does not sound like hardware to me.

My Wife and I started using Friendly Computer on the North side of Spokane to solve our WIFE connection problems. They have increased the speed on our present Lap Top by 2 X for a fraction of the cost of a new Lap Top and captured all of our data history at the same time.
A PLUS.
Have came out to the house and synced our devices.
Jumped right in with out a pause.
Keep in mind we have limited internet service (3 mbps) and use a Micro-cell to achieve Phone service. This makes it interesting in the way all devices need to work efficiently.
The staff has been understanding and flexible with our needs.

Would Recommend

They were friendly and professional, but godamm - $237 to fix my MacBook. All they did was reload the operating program, visually check the hardware connections, and reconfigure my SSDs. I won t be going there anymore.

Anya and Chris at Friendly Computers absolutely saved my life! My computer was hacked and I stupidly tried to fix it by buying protection. My inexperience with computers put me in a panic situation. I took my laptop to them at Five Mile in Spokane and received the best possible service I needed. They are efficient, honest, quick to complete, very knowledgeable, and work with the utmost integrity. They will give anyone the best quality service anytime, from a beginner to a master geek. If you ever find yourself in a computer mess, don't call anyone before you try Friendly Computers. I mean it! Their name says it all...

We saw Anya because our computer wasn't showing up on the screen and she was able to find out the adapter was not working. She gave us good tips on alternative adapters that would be better. She was a great help and very professional and nice.

I was looking for help accessing my camera and WebCam. I am not text savvy but I did all the typical things that I could find online to no avail. I called this business and they had me in and out the door in under 10 minutes. They re amazing and I would recommend everyone go to them!

Very good service, Sam took time to help me and was very friendly!

Sam is fantastic and this business is the very best.
Quick, responsive, and very cost effective. He has saved us so much money and stress.
Reliability, and fast service. Thank you Sam.

Had screen in a screen, anya fixed the problem in less than 2 min

Anya went out of her way to help, and gave great advice. Thank you !

Ray Boston was great. He took care of computer, set up my printer and our phone system. Very pleased and will recommend him.