8 months ago
I recently used the services of this company for a...
I recently used the services of this company for a property insurance claim. While the staff were responsive, the overall process took longer than anticipated and required multiple follow-ups from my end. The communication regarding the progress of my claim could have been more consistent, as I often felt like I was in the dark about the status. On a positive note, the staff were polite and empathetic, which made the experience more bearable. However, I believe there is room for improvement in terms of transparency and efficiency. I would rate my overall experience as average, and I hope that the company takes steps to enhance their procedures for a more seamless customer experience in the future.