This is the BEST DETOX I've ever been to. I've been a Heroin addict for 4years and this is by far the most compassionate staff I have ever met. Great food, they let you smoke cigarettes which is amazing, they have a Roku too. The staff tho is what makes this place.
Wonderful facility that really cares about the people that walk through their doors. Highly recommend anyone needing these services to go here and seek help! Great atmosphere!
I was a patient until recently when after having a stroke I had to wait until the next week in order to see Kali Mae. I had an appointment scheduled for a week and two days after leaving the hospital and was informed the day of the appointment that she wasn't available as she was sick. Later that day I went to the school were low and behold Kali Mae was there to bring treats to her daughter. This isn't the first time that she canceled an appointment with me in order to go to functions unrelated to her job. I've seen her at a lot of places track meets, assemblies and other games. So if you want a nurse practitioner that will cancel your appointment even if It's very important she's perfect for you.
I have to admit that I'm not impressed with Southeast Health Group's front desk staff. Over the phone and in person they are off putting. The providers themselves are great, as well as the nursing staff, but the folks at the front desk are discourteous, and must not know Southeast's motto of "you matter...we care" because their attitudes and body language suggest that they could really care less. Improving communication between staff could also do wonders! Apparently I now have a $40 copay. I was not prepared at all to pay that because I've never ever had a copay before with our private insurance. I arrived for my doc appt. and went to get checked in. When I told the gal my name she got up and went to another office. After about 3 minutes she came back handed me the check in paperwork and told me I had aa$40 copay. I was completely surprised to hear that. When I questioned the gal that was checking me in, she replied she didn't know why. I told her I was unable to pay because I was unaware of the copay. She just shrugged her shoulders. I had to reschedule for 2 weeks out. I get that we all have crummy days and deal with difficult people, but when it's consistently the same behavior, I find myself ready to switch back to Valley Wide because their front desk staff is kind and communicative. Sorry Southeast, but your first impression via your LJ front desk staff sucks. Horribly. Do they know your motto?
The revolving door therapy is more harmful than good. The counselors are unprofessional and unprepared for real world experience. My children and husband have been medical patients there as well. The nurse practitioner is not available as much as needed even for emergency appointments. She appears to be more interested in being a mom than a professional as we've had appointments cancelled when she is supposed to be sick and later seen her at various school functions during the time she was supposed to be working.
3 stars because I like the therapist I see here but the primary care dr is awful! I had one appointment with her and then she canceled my next three appointments. Then I give her one last chance and I've been sitting in the waiting room for almost a full hour.
Only mental health available in area. They have too many patients so appointments are few and far between. Only one therapist even takes my insurance, they mean well but they don't have the resources or staff to take on as many patients as they need to...
I have been sick and missed two appointments my therapist has not called I will not be calling for another appointment she needs to do her job and call me. South east health group dropped my friend also. I did what was proper and they are not. I was also abused on my last viset to one of there hospitals. I could go into detail but dont want to due to fear of problems with them.
Time, money, and life experience was woefully spent here. I had Total Original Medicare, and they documented me as indigent.
A review by law professionals in all States of these types of employees, and a review for overall public need for this type of "facility" please.
Tap my name above.
Just when I was feeling my worst, I was discharged.
Overall, they are okay, not great. Some things were significantly better than others. My comments cover my experience with multiple providers at this business.
Parking: Usually sufficient, easy to locate, handicap accessible. Power doors if needed.
Waiting room: Limited seating during busy hours. Play area for children. Not many magazines- bring something to do.
Wait time: Depending on the provider, my wait time has usually been under ten minutes, however, one provider was regularly 20 minutes late each time. This shows lack of organization & disregards the interest of the patients. I estimate I've wasted an entire day of my life in their waiting room. This is unacceptable and shows my biggest overall complaint: there is a lack of respect for the client's time, thus, their life.
Reception staff: Friendly enough, yet it is inappropriate to make disparaging comments about the mentally ill. Mental illness does not impact one's hearing. This is basis for termination.
Scheduling an appointment: When someone calls in crisis, blocking them from scheduling an appointment because your records indicate they missed an appointment they never scheduled with a provider they never heard of can have irreversible consequences and has no place in mental health.
Physicians & nursing staff: Knowledgeable and competent. Flexible scheduling. Easy to work with. Very friendly.
Intake Staff: Unremarkable, but competent.
Peer counselors: Amazing, life saving. An asset to this organization.
Therapy staff: Varies according to therapist.
Some suggestions: Refrain from finishing a client's statement. It gives a rushed feeling to the process. Beware of finishing a client's statement with answers which violate their cultural or religious beliefs. For example, after numerous recounts of my story 'finished' by the therapist with, "...and then you had sex." It was awkward. I'm sorry, but just because I'm mentally ill does not mean I sleep around. Odd. If you are patient, I will finish my own sentences.
Refrain from using your computer during therapy. It shows a deep disinterest in what I'm saying and is distracting.
Refrain from checking your cell phone, or communicating with others in the hallway when I'm mid-sentence. It just shows you aren't invested in my healing as much as I am, which is a role-reversal I've yet to encounter in mental health before.
I'm giving two stars based on a comparison of past similar organizations. Please note, my previous two star rating was for a physician who is now serving life in prison, who, after being a patient here, has been bumped up to a three star so SEHG could take the two star position.
semhs.org