Just when I was feeling my worst, I was discharged...

Just when I was feeling my worst, I was discharged.
Overall, they are okay, not great. Some things were significantly better than others. My comments cover my experience with multiple providers at this business.
Parking: Usually sufficient, easy to locate, handicap accessible. Power doors if needed.
Waiting room: Limited seating during busy hours. Play area for children. Not many magazines- bring something to do.
Wait time: Depending on the provider, my wait time has usually been under ten minutes, however, one provider was regularly 20 minutes late each time. This shows lack of organization & disregards the interest of the patients. I estimate I've wasted an entire day of my life in their waiting room. This is unacceptable and shows my biggest overall complaint: there is a lack of respect for the client's time, thus, their life.
Reception staff: Friendly enough, yet it is inappropriate to make disparaging comments about the mentally ill. Mental illness does not impact one's hearing. This is basis for termination.
Scheduling an appointment: When someone calls in crisis, blocking them from scheduling an appointment because your records indicate they missed an appointment they never scheduled with a provider they never heard of can have irreversible consequences and has no place in mental health.
Physicians & nursing staff: Knowledgeable and competent. Flexible scheduling. Easy to work with. Very friendly.
Intake Staff: Unremarkable, but competent.
Peer counselors: Amazing, life saving. An asset to this organization.
Therapy staff: Varies according to therapist.
Some suggestions: Refrain from finishing a client's statement. It gives a rushed feeling to the process. Beware of finishing a client's statement with answers which violate their cultural or religious beliefs. For example, after numerous recounts of my story 'finished' by the therapist with, "...and then you had sex." It was awkward. I'm sorry, but just because I'm mentally ill does not mean I sleep around. Odd. If you are patient, I will finish my own sentences.
Refrain from using your computer during therapy. It shows a deep disinterest in what I'm saying and is distracting.
Refrain from checking your cell phone, or communicating with others in the hallway when I'm mid-sentence. It just shows you aren't invested in my healing as much as I am, which is a role-reversal I've yet to encounter in mental health before.
I'm giving two stars based on a comparison of past similar organizations. Please note, my previous two star rating was for a physician who is now serving life in prison, who, after being a patient here, has been bumped up to a three star so SEHG could take the two star position.