Sohars/Rcpw Inc Review

Good place to go for all your lawn equipment repair and sales little expensive but very good work

Excellent service and product knowledge from a highly competent staff.

As a west side resident, I will drive the extra distance because of the professionalism and value this company offers their customers.

We purchase all our commercial equipment here. Great family owned and operated business.

Bought a new snow blower here. Fast friendly service that answered all our questions even while they were jam packed busy. They even set up the blower, checked oil and added gas to test start it before we left. Well done

I just dropped off my tractor today. Not much to report at this point. They were nice and efficient, helped me with unloading. But no service performed yet.

They have multiple ways to service your needs and quick about it.. All at the same time being safe from covid dangers.

As a long time customer of Sohars I have to say it is hard to find customer service that is better than theres. Not only is the sales staff knowledgeable and helpful they go out of there way to help you find the exact parts you need.

Beware, they charge a restocking fee if you ordered something with free shipping. And you pay return postage. So ... you only get a portion of your purchase money back. I ordered a trimmer attachment that didn't fit my Troy-Bilt handle, and I got dinged a 25% restocking fee PLUS the return postage. A $53 purchase turned into a $30 refund. Beware.

When we moved to the area, we decided to try Sohars when we were in need of maintenance on a back pack blower. They took care of us efficiently and for a fair price. We have gone back several times for larger purchases such as a chain saw, accessories, and parts. 5 stars!

Sohar's is a great equipment repair place. Reasonably priced, always professional, always do a good work. They will call you with the estimate before doing the work.

Thank you Tony for walking me waaaaay to the back so I could take a picture of our new mower...which will be delivered tomorrow morning anyway (sigh). My husband said it was a "guy" thing and that you would understand. And you did. Thanks for always providing great service and prices!

Everything about this place is great. The quality of work is good, the staff is friendly and helpful, and the pricing is great.

Great prices. Very very knowledgeable staff. My current distributor closed, they will have all my business...highly recommend.

My family has shopped here for over 30 years. We trust them and are very loyal. Highly recommended.

Great place to buy lawn equipment and get it serviced.

All ways a good experience
Very knowledable parts guys and the service dept top snitch
Good people

Great place for getting ur mowers up and running for the season. But if ur a person that is sticker shocked eazy. Just get a throw away mower from letgo

These guys are truly Pros , the proof is the incredible wait any time of year when you drop off equipment to be repaired. I can tell you that I have had them service virtually all of my outdoor yard equipment and it's worth the wait. They're extremely professional and honest , I've had them fix something at no charge when they could have told me it was a costly repair and I never would have known the difference. They only sell top-of-the-line equipment mostly geared towards professionals. This is not for people looking for Home Depot quality Equipment.

Whoever just tuned up my Troy-Bilt mower there knew what he/she was doing. It's working as well as it did when it was brand new!

Great Store, Amazing staff and Excellent products!!! Very helpful with all types of power equipment. Highly Recommended

I really enjoyed the sales staff there and plan to buy a mower from them one day soon. Why pay the same price for lower service at a,big box store.

Great service. Great prices. Very professional. No need to take your equipment anywhere else.

Asked how much it was to get an oil change and battery replaced on my craftsman LT2000 and was given an unusually high estimate more then the factory dealer has quoted

Bought a used Honda mower from Vic. Great mower at a great price. Vic was very friendly and helpful. Impressive facility. Dealer for all the top brands. Would definitely buy again and highly recommend.

Just called to find replacement parts for my 22" toro lawnmower, they helped find the product over the phone and had them in stock.

The best mower place around!!! Owners and employees are top notch.

Knowledgeable and friendly staff, while they may not have been able to accommodate me on lack of a part, they did go out of their way to assist me as best as they could.

Great customer service, very fair pricing too! They even cleaned my mower before returning it!

Had the tire I needed in stock and they installed it in 15 minutes on a Friday end of day. While other places said wait til Monday. Thanks!

Seven years ago, when I'd FINALLY had enough of the 2-years-if-I'm-lucky-lifespan leaf blowers, I decided to get one of those ugly (Yes, Virginia, the color scheme IS ugly, but becomes beautiful with product use!) orange and white blowers all the landscapers seemed to be using. I found Sohar's to be the *closest Stihl dealer to where I lived. So I popped in, scoped out the blowers, picked one that I thought would be about 110% of the blower I need (nailed it) and have been using it ever since without doing any of the service that s called for. As to be expected, it was no longer running like it should. Every past autumn, when I m done with yard cleanup and have the time to take it to Sohar s I plan to but never do. But this spring, as snow was melting, I remembered. When I got to the service counter, I asked the man helping me to check when I bought it, because I couldn t remember. When he told me it was seven years ago, I laughed at the realization of how poorly I treated this blower, yet how well it still treated me. After seven years (that translates to about 4.5 Craftsman lifetimes), this blower was still running NEARLY like new. Well, it s there, FINALLY. When I first bought it, the people there were VERY helpful. But having had decades in retail, I spot things others might not. You ll encounter it ANYWHERE a superior product is sold or serviced. There s what I like to call a velvet smugness that comes from knowing that you re vending something special. And since it isn t the least bit rude, I think it s cool, appropriate, and justified. Actually, there s a single, more encompassing word for this. It s confidence. (For the sake of full disclosure, I had it when I was in the high-end audio business.) *It turns out, there s a Stihl dealer closer than Sohar s. But until Sohar s gives me a good reason to NOT get my business, they ll get my business.

Sohar's is my go to place for parts. Ron and the folks will treat you right..

Thanks.

**** Oh, and pretty soon Google will be asking for measurements to use their service. I can't wait!

On the other hand the google page has a nice layout, but doesn't mention access is from the west end of Highland Road _only_. Not until the RR bridge is complete.

Another great experience. Friendly and knowledgeable staff makes purchasing parts easy.

I offered my mower for a trade in. I was told I would need an extra $500 to be able to purchase the Wright 36, listed at $6800. I then see there is a Wright 52 listed for $7200, a $400 difference. From the 36, to the 52. So of course for an extra $400 I am going to get the 52. But while asking about the 52 I was told I need an additional $3800 on top of my mower trade in to get the 52. Not just $900 as to be expected from normal math. Very dishonest and disappointed for not staying true to pricing. Dissatisfied as all belief. Imagine if someone did that to you?? How would you feel?? Cheated and lied to. I know nothing will be done with this but it needs to be known of the lying going on.

Excellent customer service, Autumn was awesome !!!!!! I definitely will tell my friends about Sohars,,...... Thanks Mike & Brenda Andrews

Don't go anywhere else!
I have been a Sohars customer for over 20 years. The team is knowledgeable, courteous and professional. They go the extra mile by matching your need to the right equipment and they service what they sell. Skip the big box stores and work with a team of professionals that treat you like family.

Always been great people to work with extremely knowledgeable and helpful!

Recently ordered parts from your website, just wanted to say how helpful your customer service team is! Definitely going to order from here again

GREAT PLACE!!! I drive 45 and go past 2 other places to go to Sohar's. Very knowledgeable staff and very helpful.

These guys know what they are doing! They are often two weeks behind on repairs, but they fix it right. If they weren't that good, they wouldn't be that far behind! Not cheap but good!

Excellent service in sales and parts. I travel 30 miles to do my purchases.

I needed help looking up a carburetor for my Troy bilt push mower. The parts department seemed very knowledgeable and were able to supply me with the correct the number. The Internet department was very helpful and emailed me right away so I could get a status update on my order. Very competitive pricing will definitely be coming back!

Good place. Good people. Helpful. Better priced than other mower shops around. My go to place for all my equipment servicing. If your having trouble or need new equipment go to sohar. They actually back their warranties up to unlike if you buy something at home Depot or lowes. I would recommend this place for anybody with a landscape or tree business.

ALWAYS fantastic service after dozens of visits. The crew at Sohars knows their stuff! Highly recommended.

Always a joy to work with with! Always helpful and friendly staff! Parts ordered are always correct! Such a great company! - Reliable Snowplowing Specialists

Great customer service! Friendly staff! Fantastic overall experience!!!

Vic and Andy from Sohars Mower Service installed my Husqvarna robotic lawn mower in the summer of 2018. The planning and installation was done very professionally. Vic and Andy are super nice guys. Equally as impressive was their constant concern to ensure that I was a satisfied. When they gave me a tour of the business everyone was very friendly. I sense quality and customer service are key components of everything they do.

Thank you to Vic, Ron, and all the rest of the staff there at Sohar's for the awesome parts and service on my 2003 Scag 52" Tiger Cub!

Friendly helpful and very informative and knowledgeable of all seasonal equipment.

Top notch crew. Parts, sales, service always a great experience working with them!

The best place for allyour out door equipment and parts. Friendly and courteous. I'll travel to buy at Sohars before going to eversharp any day of the year.

Great prices bought some stuff online and it shipped to me very quickly and the staff is very friendly and knowledgeable especially stephen in the shipping department I asked him when my stuff would be at my doorstep and he was right on the money.I will definitely shop there again

Awesome store very knowledgeable cost effective great people

Couldn't find my lawn mower parts anywhere they had it good place

Very Knowledgeable staff. Friendly, nice atmosphere. Clean store front.

Always a pleasure to do business here. The people are friendly and helpful. The owner is usually around as well as one employees pet dog. A fun place to shop.

Excellent place to buy lawn equipment...great repair center too

The staff were incredibly efficient, they finished the work on my chainsaw the day they looked at it; got it running as good as new. Everyone was friendly and helpful. Will be going here for parts and repairs for all my future needs!

Local company with everything you need. And awesome staff

They are always so helpful and willing to do whatever it takes to make sure that you get everything you need before you leave.

These guys are great to deal with. Have done exchanges when needed and really take care of their customers. Don't even consider buying equipment from a big box store. They won't be there to service you and the little extra you might pay dealing with a local company is well worth it.

Super friendly staff with great products. I would refer everyone I know shop here. Super speedy deliveries

Drove 25 minutes to get there. Not crowded, one sales guys was w a customer, the counter guy was on the phone. I stood trying to get SOMEONE to just acknowledge me. Left very upset. I will only use your competitors in the future.

Sohars advertised a used high end pressure washer on Craig List for cheap. I called and was connected to an Andy in the parts department. I understood this was not a high dollar item and he said it was first come first served, so I asked if I could put it on a credit card until I could pick it up the next afternoon. He then told me that due to the scum from Craig's List, they don't take credit cards over the phone (nor online), all sales are cash only, no receipt, no sales tax, no warranty. The listing had been on CL for nearly 14 days, but he would hold it for only an hour after I called. When I explained that I was 1.5 hours away, his comment was he hoped no one showed up to purchase it in that last half hour before I could arrive.

Anyway, I cooled down and decided to make the trip. I called again, and this time was connected to Tony, who was excellent. He put a tag with my name on it and held it until I arrived. He was great! I paid him and he offered to load it, which I declined. When I mentioned that Andy was a pr*ck, he smiled and said, "Yeah, we get alot of that!"

I did not expect a receipt or a warranty, and no sales tax was a plus.

Bottom line: If you choose to deal with this company, stay clear of Andy, he will piss you off! Best bet is Tony. Andy must be the boss's son.

Epilogue: As I hoped, the unload valve in the A/R pump was stuck and after 20 minutes to clean and lubricate, everything operates like a champ. Retail price is $495+, I lucked out this time.

I paid only $50 for the unit, so feel a bit bad about a poor review, but I was really pissed after Andy. I live in a more rural area where successful businesses keep their Andy-like employees away as far as possible from direct contact with customers.

Took my Stihl Kombi there for service. They fixed the issue and were very helpful describing the issue. They were also very honest when I inquired about battery-powered options and did not simply try to make a sale.

Wonderful people, very helpful. These are good people.

Way over priced. My husband goes here for EVERYTHING and has been a loyal customer...however we Will not be going back here for anything as I feel they are unreasonably priced.. my husband dropped his 2 year old mower (which he purchased from them) off because it wasn't running right and turns out there was a spec of dirt in the carb and 125.00 later here we are. although their staff may be extremely knowledgable and friendly, i cant justify spending the amount of money they charge when we can go somewhere just as good for way less.

They either have what I need or get it ASAP and that why I go there. Always very friendly and helpful too.

This is the first time ordering from this company and it will be the very last. This company does not stand behind their product and the "Customer Is Always Right" is a statement not used anymore. This is a "No Return No Refund" company. Of course you are informed of the no return policy on the back of the invoice you received with the product. I called Husqvarna and they had no record of such a supplier so be careful with who you do business. What was I thinking? I should have read the reviews posted. When it looks like a duck, acts like a duck then it must be a duck. Lesson learned

This store's service is wonderful. Very helpful and friendly. Especially Andy he was very knowledgeable.

These guys are awesome! They always help me find the right parts and make me feel like theu care!

Bought my Scag (48" Liberty Z)and Stihl (kombi/edger,weed trimmer, bush trimmer)equipment for my new yard. Sohars went over everything and honestly couldn't be happier dominating my neighbors lawn!!!haha