Sofitel Philadelphia Reviews

The expectations I had for my celebratory stay fell short. We'll begin with the room. There were "dust bunnies" flying from underneath the bed and there was initially a "stale" smell permeating throughout the room. It clearly was not an upgraded room, as the baseboards were supposed to be black, but were severely chipped, in that the white color was exposed more than there was black. I found holes in the curtains and the robes appeared to be more than "used." Definitely did not look like the pictures. I'd requested a mini fridge in the room which was not present, upon check in. Once I did obtain one, it was leaky, spotty with stains and overall unclean. There were multiple dents all over the apparatus, and as hard as I could, I was unable to figure out how they got there. We were to be charged 20.00 a night for the use (we were not charged after I complained.) The front desk was less than friendly and the valet never cracked a smile or made me feel welcomed; and at 60.00 a night should have bent over backwards. The concierge who took our luggage to the room was genuine and kind - he received a generous tip. The drinks in the lounge were great as was the service. However, many places to sit were not clean. It was very disappointing and wouldn't recommend this location to anyone. They are not ready to be fully reopened.

From a COVID perspective the hotel was extremely clean and had hand sanitizer everywhere.

The hotel room itself was clean, organized and the beds were very comfortable.

The bathroom was excellent size and the amenities were nice.

We didn t use the mini bar or other in room items although they seemed reasonable.

From the price point for the location I would definitely recommend it.

Very nice hotel. Excellent staff. Right in the middle of great shipping and restaurants. Rooms are modern and well kept.

My wife and I celebrated our 10 years anniversary and decided to stay at the Sofitel. Great Place to stay. We had a issue and it was handled immediately by the young lady at the front desk. Customer Service is OUTSTANDING, Rooms are clean, Breakfast was really good, and Parking Valet was AWESOME. Our stay was 2/24-2/27 and we will stay again. Thanks from the Carter s.

The two positive aspects of the hotel are 1) its location which makes it easy to access shops, restaurants, the arts scene, and 2) the size of its rooms. The negatives are 1) poor customer service, 2) terrible mattresses, 3) high cost of valet parking per night.

DON T go! Stayed here last night and leaving now. NO hot water for shower! Zero. Tried the tub and sink too and let them run for 20 minutes and nothing. Called front desk and no one there. Security answered and said they re not in. Call 800 number and no one there even for reservations. I get the labor shortage but that has nothing to do with hot water. Stayed here many times before and great experience. This place has gone downhill rapidly. I want my money back!

Great hotel and location however very very disappointed in the staff. I wanted to extend my stay as the room for another night and asked the front desk person named Ladorah, who informed me to contact a 1-877 number and then when I contacted that number I was transferred back to the front desk where Ladorah not only told me she was too busy to help but said to just leave a message for someone else to assist. Highly disappointed in the customer service and will NOT RETURN to this establishment again. Note to the hotel please hire employees who care about their job and who won t pass the buck on their duties.

Nice staff, spacious rooms, great location, and amazing food!!! I had a great stay at Sofitel Philadelphia. My room didn't have a refrigerator, the shower floor was slightly unappealing, and my room rate was high.
If you like to walk, it's hard to beat this location.There are shops and restaurants nearby, but if you eat at the hotel the food is really good too!

One of the Top Hotels in Downtown Philly. A little pricey, but worth the cost. Breakfast in bed was Great!!!

Always a great place to stay. Hospitality is amazing and they're bacon for breakfast has always been fantastic. Thick cut and Smokey. Really enjoy the location being in the center of everything that matters to me in the city.