I attempted to pay off my vehicle following the instructions given to me by a customer service representative. I even went as far as to call another customer service representative in order to confirm the address and gain an understanding of the process. Upon confirming that my check had been delivered to the appropriate address, I waited three days for an update on my account. Nothing was updated, and upon contacting SNAAC, I was informed that they didn't receive payment, even though USPS confirmed delivery. The complete lack of organization, lack of concern for the customer, and targeting of uniformed service members with low-no credit are why I will never be returning to this company for financing upon paying them off.
Business people BEWARE!!I am an A+ rated business through the BBB and this is the treatment I received.Professionalism? HARDLY. If they were drowning I wouldn't throw them an alligator to make their deaths swifter.They owed me a title or $4400.00 but rather than do the right thing I was told I would have to file a mechanic's lien against the car even though they have the title as they own the car's lien.
I'm not the brightest, when it comes to anything financially, and thus had a rocky start, but no matter how many times I asked them to repeat and/or clarify they had no problem with it and we're very polite. I recently came into some problems and was unable to make a payment, however when I called and explained the situation, they cut straight to the point explaining what they could do and the benefits of it and it was very helpful to be able to talk to someone that was polite and knew what they were talking about.
If I could possibly give zero stars, I would. We have a monthly payment arrangement with them and they never take it out the way they're supposed to. We agree on a certain date, they take it out, we assume it's paid so we pay the rest of our bills. They take it out again two days later, overdrawing our account. We have financed through them for almost a year and they have done this since the very beginning. It's sad that they'd screw the military like this. If it were a proven fraudulent company with a track record of fraud, they'd be in jail or fined, or both. DO NOT FINANCE WITH THIS COMPANY. My husband and I have learned our lesson. Never again.
Awful service. Did not agree to be with this company. Had a different price set now I m paying 458 a month. My car price hasn t went down since September. The interest rates are out of this world! They re terrible.
Casey is amazing. She helped me in so many ways, and I feel like she is the kindest person in the world. I thank GOD for great people like her. She made it a priority to go far and beyond for us.
Paid off everything, thought I was all done and good until I started getting calls saying I still owed on the account. They changed me interest on a zero balance account and after weeks of talking to them they finally agree it was a mistake and I'm finally going to get my paperwork so I can get rid of this piece of junk. Please people, just stay away from them, especially the military personnel like myself that they prey on.
They did screw me pretty hard with the interest rate theirs no doubt about that but I literally had no option because I had my identity stolen twice and my credit score was horrendous. I had it setup on as an allotment from my pay back when you could do that still and I haven't had any issues yet this month coming up will be my first time paying as a civilian got my loan in August 2013 so I hope I don't have any of the issues some of these other people had.
I have spoken with Cherie multiple times regarding my auto loan, she is amazing. She always answers all of my questions and spends extra time going over anything I don't quite understand. She is super nice and very knowledgeable.
If I could leave negative 5 stars I would I would not do business with them ever again I guarantee that all the positive reviews are fake they take advantage of people in the military please what ever you do don t finance anything from them. You could honestly finance something from them for a 10% interest rate then the next day it will somehow be 12%. Take everyone s advice and STAY AWAY
