Smailing Tours & Travel Review

Great services. Very helpfull and very satisfied with the ticket price.

Good Travel agent with good products and competitive price.
All the staff are helpfull

One of the best travel in indonesia, the leader....

The headoffice of Smailing Tour, one of the best travel agency in Indonesia. They have a good service, good knowledgement for every travel consultant, good package tour etc. But sometime I little bit dissappointed because some of staff there is not care with the customer and sometime the attitude how they are speaks is not good to the customer.

But overall we are happy to use Smailing Tour.

Really disappointed because of the bad customer service. promised a tour with a tour leader from our country guiding from the start but instead were given a tour guide on the destination country (bear in mind that this purchased trip is meant for elderly).

requesting a refund which are a really tedious and stalling process (hasn't been refunded until now, 1 month and counting) and FYI, we requested the refund based on the agreement that they can't comply with our initial request above

when the refund are processed for the first time, we've waited for 2 weeks just for them to told us that we need a proof that states the person who are going on the tour are our parents (common sense: the one signing the agreement are us and the one paying are us for our parents) and they're stalling again for 2 more weeks. really nice *sarcastically*

now, they said that they already processed the refund but the bank needs 7 days to processed it -_- which bank needs 7 days to processed a clearing? really, no common sense for the excuses.

not.recommended.at.all!

I am very disappointed with smailing tour service.
very unsatisfactory service, too slow
there are many problems in booking tour ..
this tour is on my blacklist

Couldn't be better.They used to be the only travel agent I used when I worked at crew manning agency and I was very pleased and satisfied with the service...second to none in term of professionalism, service oriented and hospitality attitude above all...kind regards