Slater Gordon Solutions Review

I got Jessica Clare a she was really helpful patient and polite

Very competent and efficient with all correspondence in relation to my claim, can't fault them at all, thank you.

The worst firm you could possibly go with 4 years of time wasting to say I had no claim. Didn't help me at all, made me out to be at fault in the end so I dropped the claim as they couldn't be fussed to represent me in court even after the other insurance accepted blame for a hit and run on me, they tried to make me out to be a liar because I had an ankle issue in the past and declared it, so essentially telling the truth was my undoing. Whenever I rang or emailed my advisor, Wendy, was always"busy" or "on the phone" told me to wait for the year mark to pass that it wouldn't go to court it did and they didn't want to represent me despite the other insurance accepting blame. If you previously had an issue then walk out into the road and get run over your injury can't get any worse according to Slater Gordon logic. They contacted me me initially then to waste 4years of my life, me having to gather all the information and letters to run me through the ringer. AVOID at all costs.

We were assisted by Roger Jackson of Slater Gordon Solutions in a case that was not straightforward. Roger was brilliant - professional, assiduous and caring and he obtained a great result. Thank you Roger and thank you SG.

I've dealing with Slater Gordon since 23/08/18 and found all agents I've spoken to very helpfull and knowledgable. My thanks to Julie, Jonathon, Ffion and Thomas Corcoran and if I've missed anyone out my apologies.

My involvement was due to having Honda Accident Assistance. The team were very helpful, but I'd like to thank offer special thanks to Matthew and Helly for their great customer support. They guided me through what has been a confusing and stressful episode, my first accident and especially being a non fault accident.
I was very upset and frustrated and both Matthew and Helly empathised and were patient with me. I hope their great customer service will be acknowledged by their manager.

I found Oliver to be refreshing honest and professional .This helped take the hassle out of reporting an incident and I would not hesitate to commend him. Graham

These asses done know a thing about there job I recommend that trading standards get called to check them out

Had my repairs etc. handled by Slater Gordon Solutions. Couldn't be happier to be honest. The staff is very friendly and polite. Everything was handled perfectly. If you have to choose between your own insurer and SGS, I would go with SGS.

Very efficient in processing the repair of my car after a terrifying accident. They and the garage whom carried out the repairs - Jon Newman Bodyworks have helped make a stressful process somewhat easier.
Regular updates throughout & friendly staff.

Very helpful and friendly. Absolutely lovely service

Slater Gordon services were very good they sorted out a courtesy car no problem. I recommend them highly.

Great! Have been fantastic during my claim, communication couldn't have been better.

Great service received from Jessica today thanks again

Slater Gordon have been amazing from start to finish when processing my recent incident. They called me every step of the way with updates, passed me promptly on to specialist engineers and were very human about my incident. They didn't just treat me as though I was another number on their system. I'd 100% recommend their services.

Fantastic customer service. Everything seemed extremely straight forward

Billy was great from my first contact to the last, I could not have asked for anything better he arranged from pick up of my damaged car.
He also informed me a hire car would be at my house at a certain time it was there great service an asset to your company

I was nervous at first as I am not used to having to deal with a car crash - but Slater Gordon were great. They just sorted everything out. Good follow-up calls. Good postal correspondance. Friendly customer service.

I was involved in an accident that wasn t my fault with a coach reversing into me. My insurance passed me on to Slater Gordon amazing customer Service, being my first car I was worried it would be a write off and I was praying it wouldn t be. My agent Rodger did everything he possibly could which meant my car was repaired! He also set up a hire car for me that arrived the day after the accident. Amazing communication calling me and explaining every stage. Thanks to Roger I am back on the roads in my favourite car.

Very pleasant and very helpful. Great customer care and was very quick at helping and getting me where I wanted to be regards to my accident

Rabi Munir has been very successful with may claim i could not be happier she is very polite and helpful i would not hesitate to recommend this lady

Very professional very helpful and friendly keep up the good work

Worst solicitors I have ever dealt with.
Promise you a good claim, takes 2.5 yrs to get any sort of compensation, you have to chase them up all the time as they never contact you. Just found out today after chasing them for 8 months they closed my case with no form of communication to me.

Excellent service, had no problems at all, everything was dealt with quickly and easily

Thomas Dodsworth from the Customer Service Desk pulled a Rabbit out of a hat today. Absolute star and his customer service was absolutely fantastic. Couldn't praise his overall attitude any higher. Great service.

I dont know why its showing my partners name for this review but it's not himself written this review. Its myself Brooke Reid and trust me I hate to complain and I am not one to right reviews but my experience with slater gordon motors hasn't been great nothing but stress. Wrong information been giving now 3 times. Leaving me constantly chasing and wondering what's going on nothing explained and one employ being very condescending and trying to push the fault else where when being a first time driver not knowing what's going on and trusting in these people to be failed. My car was written of no fault of my own and this company was suppose to take the stress away but they actually caused alot of it. My anxiety has been through the roof and for an accident that happened the 30th of June it's a serious joke that I am still having to contact people from the company. At the start I was quite positive that they were dealing with everything but wasnt I wrong. Unfortunately I wouldn't recommend and I really hope no one has to experience what I have had to over the past 2 months. Sorry to be written this but I am so disappointed with the experience and I'll be thankful when I dont have to contact the Sater Gordon solution motors again.

Slater Gordon were appointed by my insurance company following a no-fault accident I was involved in. Their staff are friendly, efficient and when I have experienced problems (mostly with a rental company who were lete in a delivery) they were quick to act and swift in their apologies. The call centre staff are great. I just had a call with Darren and he really brightened up my Friday!

The service from Slater Gordon has been beyond what I expected. You are kept in the loop about the process from start to finish with regular updates - this is super helpful as the process can be long and confusing.
Roger from the Claim Managements Team was assigned to me and he has been amazing - explaining processes and steps to ensure I know exactly what is going on.
Really impressed with the service!!

Slater Gordon looked after me well, after my truck had been involved in a collision which was not my fault. After the incident they had my truck booked in for repair along with a courtesy truck for myself to drive for the duration of the repairs, I had constant updates via phone calls, texts and email, all staff were polite and informative. Overall good experience from a bad situation. My truck has come back in great condition and would recommend Slater Gordon Solutions to anyone.

My car got written off by a hit and run less than a week before the only UK holiday we are going to get this year (saving for a wedding). I was devastated as I love my cars and a lot of the enjoyment would come from driving around seeing the sights. My insurance company used a loop hole to avoid giving me a courtesy car. Slater Gordon got me a replacement car that is of the same performance level of my car. Oliver, you are an absolute hero and you've really helped me out.

Fantastic to deal with very smooth and quick and also not slow in getting you a courtesy car if need one also. I had my car repaired returned and dealt with within 2 weeks. Customer service was absolutely amence would highly recommend

I've had a great experience with slater gordon solutions, especially with Julie who reassured me and kept me updated whenever I needed it. Everyone there is lovely and patient and kind and never seem to be happy to take whatever time it takes to get you where you need to be. They supplied me with a hire car pretty much immediately and there's never any waiting time to get through to them. All round a great experience.

AVOID AT ALL COSTS, worst company i have EVER dealt with.

They are bloody awfull do not use this company the screwed me out of 40% and it took 23 months to settle,

Decent and prompt service!

Since I got in touch with the company, I had been informed of all the updates throughout the repairing process. I was amazed of how simple and transparent was the procedures of handling my car's accident, which was the other party's fault.

I was given like a link to follow which then helped me to setup a claim acount through which I could get a live update on my vehicle claim's status.

The damage was on the front bumper, nearside front wheel and one parking sensor. Now it's hisorty, like never happened!

Thanks lads, keep up the great work.

From start to finish slater gordon solutions was first class, hope i don't need them again but if i do i know they are the one i will be ringing first.

My son has just spoken with Conor he was really nice polite and helpful. He really help arrange collection of the car

Many thanks

At the moment not impressed at all. My daughter was in an non fault accident. 14 days ago I have to keep phoning to try and get this sorted. I have even had a engineer report done which has decided the car a write off! ( as the floor is bent) to be told on Thursday the car will be repaired? How I don't know! Still I have never been phoned with an update. As I sit here I have been on hold for 25 minutes so far!! I think the next step would be to phone more than as they are my insurance company and they put me straight on To these. Only want to get the car sorted. It's becoming hard work.By the way I paid someone to do the report for myself. Which at the moment is different from there's?

shame there is 1 star and not a minus button as they are not even worth 1 star.

I spoke to Billy yesterday after being involved in a car accident which was very distressing but Billy sorted everything for me so helpful and friendly put me totally at ease and explained everything really well. Thank you Billy.

Very helpful and they always call back and answer calls. Chris Wildsmith is my account handler and has supplied great service!

Slater Gordon have been consistently helpful and supportive at every stage of my non fault claim. Thsnk goodness I have been sble to rely on their team to be professional, responsive snd understanding of the challenges of the process. I would like to mention Kevin Harteveldt and thank Jim Nicholls in particular. Judith

Thank you to Slater Gordon Solutions, which took care of my case and above all Mr. Przemek for all the help. I recommend Solid, professional help

Every step of the way I was informed of what was happening with my claim. They really went above and beyond to make sure I was never out of touch with what was going on. Very fast and friendly service. Cannot fault their service! Thank you.

Fantastic customer service. Jordan did a wonderful job of sorting my claim quickly and efficiently and securing a replacement vehicle for the duration of my repair.

Fantastic service, daily updates, hire car arranged and delivered within 24 hours. Would recommend their company
,

Ann Gilbert. Very efficient service. Polite and helpful. I was directed to the advisor that easily dealt with my concerns.

Very helpful, efficient and friendly.
Based on my recent experience, I would recommend Slater Gordon and I definitely won't hesitate to contact them if I ever need legal help again.

Fantastic service rearly helpful and very polite would definetly recomend their services

To say this company is one for dealing with cars insurance my was damaged with a jet wash the brush scratched it all over it was sent to Fw wallace in Sheffield not a choice of mine who supposed to.have sprayed bonnet and roof of the car couple of weeks after having it back they started to appear again so they had a investigation engineer come out who didnt take anything in i was saying about the scratches been still there and advised it go to a detail polisher who as done a excellent job but the main scratches are still on the car and the lad with alot of experience said the car had not been sprayed I kept them upto date with everything then they sent a email telling me to
(stop correspondence with them hope im satisfied with the work carried out on my car and if I want to complain to take to ombudsman. ) Still not resolved to my satisfaction making me feel like im in the wrong if they would have used the right garage to start with
then I wouldn't still be complaining instead you ignored what I've said thinking I dont know what im talking about.

Great Company!Professional team, the matter settled quickly, efficiently, professionally !!!WELL DONE.

Fantastic customer service, I had Billy and felt so reassured. Everything was made so easy for me and all of my questions were answered. Thank you so much!

Having zero knowledge in what to do after an accident, Slater Gordon made the process so easy. I had a hire car within 24 hours to suit my needs, and within 2 weeks the insurance money was paid. God forbid I have another accident I will use Slater Gordon in a heartbeat.

Excellent service thank you, very quick and responsive . Friendly staff also thanks again

A very professional company, very nice and helpful agent Przemyslaw, I recommend.

Excellent and friendly staff they go out of their way to help you

Hit in the side & car written off slater Gordon dealt with everything no hassle

A Great company to work with cannot fault them give them the glory!!

Perfect service. Mr. Artur Lelek full of professionalism. Recommend. 5 Stars

Service at the highest level. Professional approach to the case and the client. I highly recommend . And they speak Polish . Thank you.

Thank you for the professional handling of the whole team from Slater Gordon Solutions. The workshop did the work very well. I recommend SGS Motors services.

i cant write this in my name so have to use the wivies , having had my acciedent todaycontacted rac and got Billy on line the man could not have been more helpful nothing was to small or big to handle .
my rescue was great and on time when i got home a car was waiting for me so i didnt loss to much work Billy is a great asset to the company thanks alot mate
john otley leeds

Terry in Bodyshop has been great, fantastic service. Best experienced from any dealership. Thank you Terry

I very recently dealt with Matt at Slater Gordon re car accident. The whole process was dealt with quickly and efficiently which helped a lot to take some of the stress out of a difficult situation. Plus and very importantly everything was dealt with in a empathetic manner. Great personal service.

currently trying to get a car which they supplied through my insurer collected. Proving very difficult even though it is available for the entire weekend to collect. People on the phone don't seem to be able to do anything unless they talk to a manager.

Avoid these people in event of a non-fault accident you will be made to feel at fault with the unnecessary charges sent your way

Use this company at your peril I now have a complaint going through the financial conduct authority for the way I ve been treated to try and cover some of the money that I have lost In an accident that wasn t my fault

They don t listen to anything that you request it s all their way or nothing at all

They get paid for the job and everybody else involved in your claim will get paid for the job you will lose money!!!

Fantastic service! Easy to contact and they supported me throughout. Very friendly and professional staff. Would highly reccomend.

My car was hit side on by a very large delivery van on a very busy duel carriage way, the driver had fallen asleep at the wheel. Luckily I was able to keep control of the car & prevented what could have been a disaster. My insurance company put me in touch with Slater Gordan Solution, who were extreamly compassionate & understanding, what seemed like no time at all, a removal lorry came to take my undrivable car away, and lovely curtacey car was delivered to my door a few hours after. The whole process was stress free. Thankyou to the whole team.

Quick, efficient and provides great peace of mind knowing they will handle every step of the accident repair process.

After being involved in a traffic accident we were helped extremely well by all the staff at Slater Gordon and could not fault them in any wa

My "no fault" incident has been brought to a sucessful conclusion in six days. Matt Carey, my contact, had a hire car delivered in less than 24 hours and handled my claim in a precise and courteous manner.
My thanks also to Shanna Moody, of Srata Solicitors, who contacted me
immediately "post incident" and then to bring the claim to a close.
Many thanks to all involved. John Fawcett.

Deliberately mislead people there is a case being compiled against them.

Absolute diabolical service.After changing file handlers for the same reasons 6 months ago i suffered the exact same problems as the first handler.Lack of communication as i had to do the chasing for updates and when i did the file handler was out of the office.Bad attitudes by there staff when complaints were raised and a major lack in understanding how the claims portal system works.For a company who is meant to work on your behalf and be on your side i regret to say they have failed in a massive way.My claim had liability admitted then withdrawn and this shambles of a company did not inform me of this for 4 months.I also see reading other comments that i am not the first person to suffer this fate with this company.I was offered this company from a accident management firm who dealt with the hire car after a women ran in to the rear of my vehicle whilst my infant twins and wife were in the car.I wish i had gone to a different firm.
You have been warned this company is no good and there are better ones out there.

Excellent customer service from Harleigh Cunliffe, who dealt with my issues in a clear and efficient manner. She made the whole process much easier and handled all affairs with speed and within the expected timeframes. Thank you! I highly recommend Slater Gordon Solutions Motor.

Very very poor service
No one calls you to give you an update on your file
They tell you one thing and do another
8 months on and I'm still waiting and I was told my case was simple and it would be resolved within 8weeks.

They honestly don't deserve 1 star

Will make a complaint to the ombudsman

My experience with Slater Gordon has been extremely positive.
After such a traumatic experience of a car accident, having contact with such a professional company has made all the difference.
Communication has been first class and very helpful.
First class company.

this is my first time dealing with Slater Gordon, and i must say that its service was clear and very understandably, Sky, the lady dealing with this, was very professional & polite.

My partner was involved in a car accident, I spoke to a gentleman, Billy Wharton who omg was amazing, Billy sorted everything out for me, hire vehicle, recovery etc. He was so professional & so understanding he just took all the worry away for me.
Thank you so much Billy, you truly are a credit to Slater Gordon.

Spoke with Billy on the phone earlier and he was excellent! He made everything so clear and easy to understand and made the whole process simple!

This company were extremely helpful following my car accident. My car was written off but they provided me with a courtesy car whilst I awaited my payment. The staff were always friendly and happy to answer any questions I had. I have also been referred to a team for legal assistance with my personal injury claim and the process has been smooth from start to finish.

My car was damaged back in May 2018 and throughout the ordeal with getting it fixed and finding a hire vehicle, Slater Gordon Solutions have been absolutely brilliant. They keep me well informed about developments with my car and nothing is ever a problem for them in terms of any queries I may have.

On Friday 10th August, I was helped by Dan for an issue regarding getting a parking permit for the hire vehicle. The only parking where I live is either paying for a maximum of 3 hours or having a permit for the area. I have an existing permit for my damaged car, so whilst it's getting fixed and I have a hire vehicle, I needed it changed or a temporary one for the new car.

The local council were rather hesitant to change my permit due to a number of misunderstandings with paper work etc. Knowing that I should definitely be eligible for the permit, I instantly phoned Slater Gordon Solutions, gave a long-winded explanation of the situation to Dan and was met with calmness and quick thinking. After phoning the hire company and the council on my behalf (long story short), Dan managed to explain and rectify the issue, meaning that I could now return to the council and get the permit I needed.

Without Dan's help, I would have to had found parking miles away from my home which is not ideal both for safety of the vehicle and practicability. Dan showed amazing initiative in a situation that was probably a first for him and saved me a lot of stress in doing so.

So thank you Slater Gordon and thank you Dan.

When robert took my call he was so helpful and he knew exactly what to do to help, everything was done quickly an efficiently and to high standard, the call was stress free at a stressful situation , can t thank robert for all his help , wish every person I speak to on the phone was as helpful thanks again merry Christmas

Have finally moved car insurance from Churchill due to them using Slater Gordon as their solicitors in my claim. Completely incompetent and I actually wonder what they all do all day. They even asked me to get witness statements for my accident, erm, isn t really my job? They never updated me on supposed progress and took six months just to send a recording to third party. They still hadn t recovered their costs 18 months later, we ll no longer my problem now I ve moved insurers!

Easy to deal with and always reassuring. Could answer every question I had. Overall professional and friendly.

I contacted Slater and Gordan after someone crashed into my car. This was my first time calling an insurance company to log an accident and the agent I spoke to was helpful, patient and explained everything to me (sometimes multiple times) since reporting the accident everything they said that would happen has. I am extremely pleased with the service. Thank you

I spoke with a lovely Geordie this morning called Ian a very lovely accent and a very polite and professional service .thanks for your help Ian

Ahmed was a friendly phone operator and helped me greatly with any questions i had. Very good service!

Slater Gordon Solutions are an excellent company offering a fantastic service second to none staff are very friendly knowledgeable and professional I highly recommend this company should you find the need to well done to all I'm one very happy customer

I was involved in a collision that wasn't my fault and Slater Gordon Solutions were fantastic at ensuring things were taken care of, without me having to worry too much. They were incredibly helpful and professional throughout. Chris Wildsmith handled my case and I found him to be empathetic, friendly and reassuring - just what you need at a stressful time. Things were handled quickly and I am very pleased with the service. I would highly recommend the company and Chris in particular.

Thank you to Holly at Slater Gordon. I have been kept informed at every step of the way with expert, professional advice. everything so far has gone as planned. My hire car arrived promptly and I'm confident my own car will be inspected for repair soon.

After having a stressful time dealing with my own insurance company after a crash, Slater Gordon were fantastic at helping, and Robert was especially helpful. He did all he could to ensure i was given all the support i needed, and went to the extra effort to help me get the best outcome possible.

He was really reassuring the whole time, and repeatedly offered to help out if i wanted to call back with any other questions/ worries. He was fantastic, and i felt like i was in the right hands the whole time!